Bott And Co Solicitors Limited

I would never use this company again, 1 phone call in 3 years, made a claim they called me to take the details, and then it was silent, if you called them because you had not heard from them for 3 months , they refuse to take the call and told I had to email.

I was without a vehicle for 10 months, because they lost my claim, I had to restart it 6 months in, they told me I was not allowed to claim travel expenses to travel to work, and then told me a year later I could , so lost hundreds of pounds there.

3 years to resolve a claim , there bill just went up and up (not that I was paying ) but this is how they made ££££ from my case.
If you were to email you would get an auto response to say your email is received and you would get a response on 48 hrs, to which a response never came back, emails ignored and they only emailed you when they wanted something or to tell you how much it was costing as they have too.
Customer service is well below zero and defiantly not a company to have the customer at heart and updated.

After all these years I was awarded 3 times less then what they made and then they took 25% plus vat extra for their time.

I have records from start to finish so these will be report to the ombudsman
And hopefully one day they may actually employ decent staff , as my case changed hands three times .

Where to begin with this bunch of cowboys!?
I’ll start at the end: DO NOT USE THEM. I’ll repeat that: UNDER NO CIRCUMSTANCES HAVE ANYTHING TO DO WITH THEM.

Now I’ll explain why….You will not be treated well. You will not have your emails replied to. You will not be able to contact them on the phone. You will be shunting around ‘trainee solicitors’ who frankly are clueless. You will be given bogus information and false promises. In my case, after 10 months of obfuscation and numerous attempts to get my claim moving forward, you will receive a phone call from some underling to tell you that they are dropping your case because of a ‘conflict of interest!’ According to this underling, Bott and Co. are representing the third party driver in my case. By way of explanation, the t/p driver in my case had already pleaded guilty to ‘careless and reckless driving’ and ‘driving whilst under the influence of a controlled substance’. It has taken them 10 months and countless wasted hours on my behalf (filling out forms, questionnaires, emails etc) to be told they are dropping me for the driver who has already been convicted of causing the accident I was claiming for. They are beyond a joke
It’s not entirely clear to me yet what the scam is (I’m sure that will become evident in the coming days, my guess is they are going to try and charge me for stuff they’ve purported to have done (good luck with that guys) but I have no doubt they are just a bunch of ‘legal scammers’
So you are looking at this/these reviews because you want to know whether Bott and co are worthy of your time and money. They are not. Move on. Find a firm that you can trust and that will actually do what they say they will. All of these bad reviews are not a coincidence. They are that bad. In fact they are worse.
No doubt some Bott and co. employee will now come on to this review and try and explain to me (and all of you) why I am wrong and that it’s all a big mistake. Once again, I would like to wish you good luck with that.

These are the worst firm of solicitors I've ever had the misfortune to deal with. Appointed by my insurance company for a vehicle accident claim back in Feb 2023.
Now October 2023, after poor and tardy communication (their "OIC@bottonline.co.uk" email hub is pathetic as they never respond) they send me an email saying that unfortunately they gave me an inaccurate valuation of my injuries and that it is £1000 less than originally agreed. Apparently due to a technical error on my electronic file - whatever that means !!
They have also failed to grasp what compensation I'm actually claiming.
They're absolutely useless and incompetent.

Despite 8 emails requesting answers to queries I have never received a reply. Totally unprofessional firm.
Don't bother using the oic@bottonline.co.uk email because no-one responds. I resorted to emailing Jessica Healy (OIC Supervisor) directly but never received a reply.
All they do is send a weekly generic Client Chaser email but fail miserably to act on any return correspondence.

they will take 35% of your winnings , even though it states the legal limit is 25% but they somehow manage to push it up to 35%, you can use other providers and they take nothing from you & only from the other party at fault. I wish I hadn’t gone with bott and co but I was also vulnerable & none the wiser at the time & because I had already started the process, I couldn’t back out because I would still have to pay them for their ‘work’ even though the other party had accepted liability straight away and they couldn’t have done much ‘work’, it was too late and it was a horrible position to be in. Search around and you’ll find much better providers, I wish this doesn’t happen to someone else.

Have had the worst experience, they lack communication. I was emailed by various different people no one answered my emails and questions and as my mum and nan do not have email address’ I answered there behalf and my mum gave her consent but every time I emailed they asked for someone to verify my identity but then someone else would email me. It was all very odd and unprofessional