Matter Type:
Separation
Karen
Collected on:
Ignores all communication, including official notifications from the Legal Ombudsman
I sought advice from Mair Williams in December 2015 but changed solicitors in September 2016 after filing an official complaint, sending numerous unanswered emails and not completing the work as agreed.
I made an official complaint to the Legal Ombudsman and was awarded compensation as well as the fees I'd paid to update my new solicitor. Ms Williams claimed I had an unpaid bill but hadn't send me a bill since February 2016, even though I'd requested a full and detailed breakdown in 5 different emails. My last communication from them stated I had a £0 balance!
The Ombudsman awarded in my favour and stated that 5 out of 6 complaints were poor practice and stated that Ms Williams pay the compensation, send me my detailed bill and my new solicitor the file of work. I am still waiting for this to be received and the Legal Ombudsman will take it further if no response is received by the end of the week.
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