New Homes Law Ltd

After almost 8 months my sale and purchase failed. This was a relatively straightforward transaction (FTB and no chain). The process was a catalogue of poor communication, missed deadlines and slow progress. I raised a formal complaint mid way through the process. My complaint was upheld and I received assurances that things would improve. Clearly they did not. Please avoid this firm.

I had a very frustrating experience with Newhomes Law regarding a property purchase in Chelmsford. After the developer delayed the project, I was forced to pull out before the exchange of contracts. Despite no exchange taking place, the firm charged a disproportionately high 'abortive fee' that did not reflect the actual work completed. Furthermore, the firm requested my full deposit months before a confirmed exchange date, causing me a loss of interest while they held my funds unnecessarily. Communication was extremely poor throughout; it was nearly impossible to get through via telephone, and it frequently took weeks to receive a response to urgent emails. I have now received a Letter of Deadlock and am escalating this matter to the Legal Ombudsman. I would advise other buyers to be very cautious before instructing this firm

This is now my second one star review for NHL, which should tell you everything. My first review covered the appalling service I received during my shared ownership purchase — easily one of the worst professional experiences I’ve ever had. After a year of zero communication from them, delays, and total disorganisation, I completed the purchase and tried to move on. Fourteen months later, I’ve been hit with a bill for nearly £700 for an unsettled service charge from before I even owned the property. Only now has it become clear just how badly NHL mishandled my case. They failed to ensure the service charge account was settled on completion, and they failed to ensure the retention was held until it was resolved — basic, fundamental steps in conveyancing that any competent firm would treat as standard. A genuinely shocking level of incompetence. What makes this even more infuriating is their behaviour since. Instead of answering straightforward questions about missing documentation pertaining to those accounts, they immediately tried to shift blame onto the seller’s solicitors for holding the retention for 12 months — which is completely normal. Then they attempted to excuse themselves by saying the case handler had left the firm, as if that somehow absolves them of responsibility for their own negligence. And now, they’ve simply stopped responding altogether. It’s astonishing to witness a firm operate with this level of incompetence, avoidance, and disregard for their clients. The way they conduct themselves feels more like a back street operation than a regulated legal service. Their so called “customer charter” is meaningless in practice. I would strongly urge anyone considering NHL to avoid this firm like the absolute plague. And by the way, the reason there are so few one star reviews on trust pilot is because NHL flag them all and use every tactic in the book to get them taken down. They tried to do that with the first review I left. And not only that, but they seem to have removed themselves from google maps so you cant leave reviews about them on google anymore.

New Homes Law is completely unreachable and caused us extreme stress. They ignored every email from both the buyer’s and seller’s solicitors, and their phone lines go straight to voicemail. Staff went on leave without any notice or handover, showing a total disregard for exchange dates. Things got so bad that my estate agent has now officially blacklisted them due to their incompetence. Their lack of accountability nearly ruined our entire move—do not use this firm.

I am extremely disappointed with the post-completion service provided by New Home Law. It has now been two years since I purchased my property, and the land registration remains incomplete. Despite repeatedly chasing Alix Robinson since August 2024, I have received no meaningful updates or responses. This prolonged delay has caused significant stress and frustration. Additionally, due to poor advice and mishandling of my case, I was moved onto a variable interest rate, resulting in avoidable financial loss — a situation that should never have occurred had my case been managed competently and responsibly. In an effort to seek clarity, I contacted HM Land Registry (HMLR) directly, and was informed that: • Multiple reminders have been sent to New Home Law, • No response has been received from your firm, • The registration remains pending solely due to inaction on New Home Law’s side. The level of communication has been unacceptable. Every time I call, I am told Alix is “in a meeting,” yet she has not returned a single email, voicemail, or follow-up request. There has been no accountability, no transparency, and no urgency in resolving this matter. Purchasing a home is one of the largest financial commitments a person will ever make, and the post-completion process should reflect expertise, diligence, and proactive communication. Unfortunately, my experience has reflected the opposite. I urge senior management to take notice, review internal processes, and ensure that no other client is subjected to the same level of service failure that I have endured. Based on my experience, I cannot recommend this firm.

After almost 8 months for what was a relatively straightforward transaction (FTB and no chain) my transaction failed. A catalogue of poor communication, missed deadlines and slow progress, despite having raised a formal complaint midway through the process. My complaint was upheld and I was told things would improve. Clearly they didn't. Please avoid this firm.

Lucia Garcia helped me hugely with a post completion question i had 2.5 years after my initial mortgage adventure. She made sure I didn’t have to pay extra stamp duty in the process of staircasing which is a real life saver!

Excellent service.

Genuinely the worst experience. This was from a transfer 18 months ago. Could never get hold of the them, didn’t reply to any emails. When I criticised their lack of responsiveness - I was told the terms of their engagement is you need to trust them. Strange - I wasn’t trusting a company that blanked every email and call (every call I was told the appropriate person was in a meeting and never came back). In the end, we had to change solicitor so I lost my deposit. Strongly advise to avoid at all costs - any discount vs other solicitors is not worth it at all.

Happy with a quick post-completion ask I had for Alix Robinson where she instantly assured me my query would be dealt with by her, and I received the documents I needed less than 24 hours later. Thank you, Alix!