New Homes Law Ltd

After almost 8 months my sale and purchase failed. This was a relatively straightforward transaction (FTB and no chain). The process was a catalogue of poor communication, missed deadlines and slow progress. I raised a formal complaint mid way through the process. My complaint was upheld and I received assurances that things would improve. Clearly they did not. Please avoid this firm.

I had a very frustrating experience with Newhomes Law regarding a property purchase in Chelmsford. After the developer delayed the project, I was forced to pull out before the exchange of contracts. Despite no exchange taking place, the firm charged a disproportionately high 'abortive fee' that did not reflect the actual work completed. Furthermore, the firm requested my full deposit months before a confirmed exchange date, causing me a loss of interest while they held my funds unnecessarily. Communication was extremely poor throughout; it was nearly impossible to get through via telephone, and it frequently took weeks to receive a response to urgent emails. I have now received a Letter of Deadlock and am escalating this matter to the Legal Ombudsman. I would advise other buyers to be very cautious before instructing this firm

This is now my second one star review for NHL, which should tell you everything. My first review covered the appalling service I received during my shared ownership purchase — easily one of the worst professional experiences I’ve ever had. After a year of zero communication from them, delays, and total disorganisation, I completed the purchase and tried to move on. Fourteen months later, I’ve been hit with a bill for nearly £700 for an unsettled service charge from before I even owned the property. Only now has it become clear just how badly NHL mishandled my case. They failed to ensure the service charge account was settled on completion, and they failed to ensure the retention was held until it was resolved — basic, fundamental steps in conveyancing that any competent firm would treat as standard. A genuinely shocking level of incompetence. What makes this even more infuriating is their behaviour since. Instead of answering straightforward questions about missing documentation pertaining to those accounts, they immediately tried to shift blame onto the seller’s solicitors for holding the retention for 12 months — which is completely normal. Then they attempted to excuse themselves by saying the case handler had left the firm, as if that somehow absolves them of responsibility for their own negligence. And now, they’ve simply stopped responding altogether. It’s astonishing to witness a firm operate with this level of incompetence, avoidance, and disregard for their clients. The way they conduct themselves feels more like a back street operation than a regulated legal service. Their so called “customer charter” is meaningless in practice. I would strongly urge anyone considering NHL to avoid this firm like the absolute plague. And by the way, the reason there are so few one star reviews on trust pilot is because NHL flag them all and use every tactic in the book to get them taken down. They tried to do that with the first review I left. And not only that, but they seem to have removed themselves from google maps so you cant leave reviews about them on google anymore.

New Homes Law is completely unreachable and caused us extreme stress. They ignored every email from both the buyer’s and seller’s solicitors, and their phone lines go straight to voicemail. Staff went on leave without any notice or handover, showing a total disregard for exchange dates. Things got so bad that my estate agent has now officially blacklisted them due to their incompetence. Their lack of accountability nearly ruined our entire move—do not use this firm.

I am extremely disappointed with the post-completion service provided by New Home Law. It has now been two years since I purchased my property, and the land registration remains incomplete. Despite repeatedly chasing Alix Robinson since August 2024, I have received no meaningful updates or responses. This prolonged delay has caused significant stress and frustration. Additionally, due to poor advice and mishandling of my case, I was moved onto a variable interest rate, resulting in avoidable financial loss — a situation that should never have occurred had my case been managed competently and responsibly. In an effort to seek clarity, I contacted HM Land Registry (HMLR) directly, and was informed that: • Multiple reminders have been sent to New Home Law, • No response has been received from your firm, • The registration remains pending solely due to inaction on New Home Law’s side. The level of communication has been unacceptable. Every time I call, I am told Alix is “in a meeting,” yet she has not returned a single email, voicemail, or follow-up request. There has been no accountability, no transparency, and no urgency in resolving this matter. Purchasing a home is one of the largest financial commitments a person will ever make, and the post-completion process should reflect expertise, diligence, and proactive communication. Unfortunately, my experience has reflected the opposite. I urge senior management to take notice, review internal processes, and ensure that no other client is subjected to the same level of service failure that I have endured. Based on my experience, I cannot recommend this firm.

The customer service, knowledge & expertise my wife & I received from Grace and the New Homes Law team was first-rate. Questions were answered swiftly, calls were taken & expert advice was always provided. I thoroughly recommend New Homes Law to perspective house buyers

One word to describe my experience with this company would be AWFUL. My experience with Operations Director Claire Noble was extremely disappointing. I found her communication to be rude and disrespectful, particularly in the way my personal circumstances were addressed. I also found the use of the word “attacking” during our communication to be highly unprofessional and inappropriate. I also had serious concerns about the service I received from Luke Licence. I found the process unnecessarily slow, and I felt I had to intervene myself to help ensure the sale of my property did not fall through. Communication throughout the process was another major issue. It was often extremely difficult to get through to anyone, and on several occasions I had to call repeatedly throughout the day before getting a response. Overall, this was one of the worst experiences I have had with a company. Based on my experience, I would not recommend their services and would not use them again.

Multiple rounds of poor documentation having to be amended, fees that were not made clear to me and fees which were 'sent in the post' which never arrived, was return mailed back to them and they never bothered resending them or contacting me to let me know about these fees, so seeing them on the completion / settlement invoice at the end was a huge shock. Was told there was nothing they could do about these fees that weren't communicated to me. They chase chase chase for you to make payments even if it's too early in the process and then once you pay you don't hear from them for days if not weeks. Shocking experience as a first time buyer, this company was recommended to me by the housing association yet there was constant disconnect throughout the whole process between the parties. I finally got documentation the day before completion and it had multiple contradictory parts and I'm waiting for it to be amended and sent for the fourth time now (3rd time electronically, first was the failed post attempt). AVOID THIS COMPANY - AWFUL EXPERIENCE. Would give 0 stars if I could!

Unprofessional, avoidable errors, and terrible communication. I instructed this firm to handle my property completion, Stamp Duty, and Land Registry applications in 2024. Two years later, I discovered out of the blue that my Land Registry application was never completed due to simple administrative mistakes made on their end, including entering my property address incorrectly. To make matters worse, this triggered an unexpected penalty notice from HMRC. When I tried to get this sorted, I was met with poor communication, passed around, and even told that I or my mortgage adviser should have caught their mistake earlier, despite this being a simple product transfer requiring zero legal work. As a homeowner relying entirely on professional legal representation, being left with uncompleted registration work and impending deadlines has caused immense, unnecessary stress. Extremely disappointing service and a complete lack of accountability. I would strongly advise looking elsewhere for conveyancing.

Reposting this review as I recently found out that NH Law had managed to remove old bad reviews, and I strongly feel that people need to know how bad they are. I cannot comprehend how bad NH Law are. In the interest of transparency, I was not a client of NH Law, but the person buying my property was. I would strongly advise NOT to use NH Law to anyone, and if someone in your chain is using them, see if you can get them to change. NH Law made the whole process painful, stressful, and months longer than necessary. In the first instance, it took them 6 weeks to acknowledge the Memorandum of Sale. The case worker changed multiple times over the 7 months it took to process the sale. And each one repeatedly ignored messages, calls, emails from our solicitors. They didn't explain anything to the buyer so he didn't know what was happening. The months of dealing with them was bad, but this is topped by the final few weeks. We were due to complete with them on a particular day. For several days they confirmed the date was agreeable with our solicitor and with the buyer. Even at lunchtime the day before they said everything was fine and would go ahead. At 4pm they finally admitted they hadn't done the paperwork and we wouldn't be in a position to exchange or move until at least a week later. So not only were they communicative, but when they do communicate you have no idea if it is the truth. Astonishing. Even on completion day, they didn't confirm until about 4pm, and they were the bottom of the chain. If my review can save one person from the stress, agony and anger that comes with dealing with NH Law, then it will be worth it! Stay away from this company.