New Homes Law Ltd

After almost 8 months my sale and purchase failed. This was a relatively straightforward transaction (FTB and no chain). The process was a catalogue of poor communication, missed deadlines and slow progress. I raised a formal complaint mid way through the process. My complaint was upheld and I received assurances that things would improve. Clearly they did not. Please avoid this firm.

I had a very frustrating experience with Newhomes Law regarding a property purchase in Chelmsford. After the developer delayed the project, I was forced to pull out before the exchange of contracts. Despite no exchange taking place, the firm charged a disproportionately high 'abortive fee' that did not reflect the actual work completed. Furthermore, the firm requested my full deposit months before a confirmed exchange date, causing me a loss of interest while they held my funds unnecessarily. Communication was extremely poor throughout; it was nearly impossible to get through via telephone, and it frequently took weeks to receive a response to urgent emails. I have now received a Letter of Deadlock and am escalating this matter to the Legal Ombudsman. I would advise other buyers to be very cautious before instructing this firm

This is now my second one star review for NHL, which should tell you everything. My first review covered the appalling service I received during my shared ownership purchase — easily one of the worst professional experiences I’ve ever had. After a year of zero communication from them, delays, and total disorganisation, I completed the purchase and tried to move on. Fourteen months later, I’ve been hit with a bill for nearly £700 for an unsettled service charge from before I even owned the property. Only now has it become clear just how badly NHL mishandled my case. They failed to ensure the service charge account was settled on completion, and they failed to ensure the retention was held until it was resolved — basic, fundamental steps in conveyancing that any competent firm would treat as standard. A genuinely shocking level of incompetence. What makes this even more infuriating is their behaviour since. Instead of answering straightforward questions about missing documentation pertaining to those accounts, they immediately tried to shift blame onto the seller’s solicitors for holding the retention for 12 months — which is completely normal. Then they attempted to excuse themselves by saying the case handler had left the firm, as if that somehow absolves them of responsibility for their own negligence. And now, they’ve simply stopped responding altogether. It’s astonishing to witness a firm operate with this level of incompetence, avoidance, and disregard for their clients. The way they conduct themselves feels more like a back street operation than a regulated legal service. Their so called “customer charter” is meaningless in practice. I would strongly urge anyone considering NHL to avoid this firm like the absolute plague. And by the way, the reason there are so few one star reviews on trust pilot is because NHL flag them all and use every tactic in the book to get them taken down. They tried to do that with the first review I left. And not only that, but they seem to have removed themselves from google maps so you cant leave reviews about them on google anymore.

New Homes Law is completely unreachable and caused us extreme stress. They ignored every email from both the buyer’s and seller’s solicitors, and their phone lines go straight to voicemail. Staff went on leave without any notice or handover, showing a total disregard for exchange dates. Things got so bad that my estate agent has now officially blacklisted them due to their incompetence. Their lack of accountability nearly ruined our entire move—do not use this firm.

I am extremely disappointed with the post-completion service provided by New Home Law. It has now been two years since I purchased my property, and the land registration remains incomplete. Despite repeatedly chasing Alix Robinson since August 2024, I have received no meaningful updates or responses. This prolonged delay has caused significant stress and frustration. Additionally, due to poor advice and mishandling of my case, I was moved onto a variable interest rate, resulting in avoidable financial loss — a situation that should never have occurred had my case been managed competently and responsibly. In an effort to seek clarity, I contacted HM Land Registry (HMLR) directly, and was informed that: • Multiple reminders have been sent to New Home Law, • No response has been received from your firm, • The registration remains pending solely due to inaction on New Home Law’s side. The level of communication has been unacceptable. Every time I call, I am told Alix is “in a meeting,” yet she has not returned a single email, voicemail, or follow-up request. There has been no accountability, no transparency, and no urgency in resolving this matter. Purchasing a home is one of the largest financial commitments a person will ever make, and the post-completion process should reflect expertise, diligence, and proactive communication. Unfortunately, my experience has reflected the opposite. I urge senior management to take notice, review internal processes, and ensure that no other client is subjected to the same level of service failure that I have endured. Based on my experience, I cannot recommend this firm.

I write this review as I am comprising my letter to complain to the Legal Ombudsman. I used them for my purchase, and they were brilliant. I recently used them for the sale of the same flat I purchased and they were horrendous. I have to emphasise that they must be avoided at all costs due to being dishonest. I was quoted around £1,500 but ended up with a bill of more than double at £3,500! With regards to undertakings they have also been diabolical at keeping their promises. Just be aware that if you instruct them that if you’re easy going like me and think, I don’t want to chase and annoy at every second, it will take you more than half a year to sell your home. I made this mistake. Only when I started chasing them like they are babies that they finally started doing things, and even then saying they will do it but after multiple of me chasing for the same thing. Avoid at all costs. I am looking forward to taking them to the Legal Obudsman, and I know many others would have liked to but just didn’t - I cannot say 100% but I’m pretty sure that’s what they rely on. Not with me.

I had an excellent experience with the team throughout my house purchase. They were professional, responsive, and kept me informed every step of the way. Any questions I had were answered promptly, and the whole process was handled efficiently, making what could have been a stressful experience much smoother. I really appreciated their support and would highly recommend them to anyone looking for a reliable and professional solicitor.

My experience with New Homes Law was genuinely the worst professional service I have ever received. Communication was almost nonexistent from the start, and I often waited weeks for responses. The documents they prepared for my flat purchase contained multiple serious errors - wrong deposit amount, incorrect lease term, incorrect management company, and inaccurate mortgage figures. My case handler was changed without any proper notification, leaving me in the dark for over a month. They also emailed me their bank details, despite their own Terms & Conditions stating this should never be done by email. One day before completion, they sent me an incorrect completion statement and then asked me to transfer additional funds due to their own mistake. This caused unnecessary stress at the worst possible time. Even after raising a formal complaint, their responses were dismissive and factually incorrect, and they repeatedly tried to minimise the issues. I cannot recommend this firm. The level of incompetence, poor communication, and disregard for their own procedures caused significant delays, confusion, and stress throughout the entire process.

Sonia and the New Homes Law team provided a first-class service from beginning to end. They went above and beyond to ensure everything progressed smoothly, keeping me updated at every stage and making the whole experience straightforward and hassle-free. Their professionalism, expertise and commitment to delivering excellent customer service really stood out. I would highly recommend New Homes Law.

I highly recommend Sonia and the team at New Homes Law. They provided a first-class service, kept us informed throughout the process and were always responsive whenever we had a question. A smooth and efficient transaction from beginning to end.