LPL

The conveyancing executive we dealt with seemed to lack detailed understanding of our request. Due to misunderstandings and poor communication, the process took many stressful weeks, with a large amount of unnessesary personal financial information being requested. There seemed to be an abscence of supervision or management input. Despite a number of circular email exchanges no clarification was sought, just more unnessesary information requested.
The lack of communication and misunderstandings only seemed to be resolved when I threatened to complain, and asked for a manager to intervene.
The delays led to the mortgage deadline nearly being missed.

LPL helped me buy my forever home and could not have been more helpful. It was not a normal situation but they got it completed for me. Would recommend.

LPL helped me to buy my dream forever home and could not have been more helpful - even though the situation was not normal!

Really helpful, it was a difficult time moving my mother into a home but LPL were great and did the conveyancing really quickly and professionally. The portal page was helpful to get quick updates.

Keanan Harrison provided exceptional service throughout the entire process. He was professional, kind, and incredibly helpful. Despite the challenges posed by the seller’s side, Keanan kept me well-informed and handled everything with great expertise. His support made a significant difference, and I would highly recommend him as a conveyancing solicitor

Case Number 772000

The purchase was never completed, but I endured three months of a interesting unprofessiaonal experience. The caseworker consistently failed to respond to my requests. For instance, it took three weeks to get an answer on how much it would cost to leave the dishwasher in the house—three weeks after the estate agent confirmed that the response had been sent. I was unable to reach the caseworker for three weeks, and no, she was not on vacation (at least, that's what I was told). Escalating the issue to the caseworker's team leader only helped on the third attempt.

The caseworker NEVER informed me that the mortgage offer from the bank had not been received, despite my sending a copy of the mortgage offer to her. You will never receive any confirmation letters, such as "requested documents have been received," nor will you get any notifications about to-do items, like paying to start the search process. In the end, I was somewhat relieved that the purchase was canceled because it allowed me to move on to other solicitors!

Our conveyancing case handler mixed up the prices of the properties we were selling and buying because she kept mixing up the pages in our forms (and refused to be guided to the correct pages until after many attempts), she misread a title register, she added unauthorised fees to our account (despite notes on our account) and so it went.

We tried getting a change of conveyancing case handler but were blocked from speaking to her manager by various staff when phoning in. The manager didn't bother even speaking to us after we emailed clientservices, instead our conveyancing case handler got in touch and instructed us that the issue was resolved. Then she went on to not pay attention again some more.

We got so fed up with her after she did work on buying a property ONE MONTH after we told her not to (the chain collapsed) that we felt there was no salvaging the situation and that we'd rather start again with a completely different firm. At that point someone FINALLY decided to provide the contact details for the manager.

All was nice and quick until I was assigned a case handler. After this everything ground down to a halt. Their manager was absolutely no help either.
Can never get a hold of anyone on the phone, and they did not keep me updated in regards to my purchase. I've no clue how they managed to get the reviews they have, but I can only assume it's not from property conveyancing.
I would strongly advise against using them. My mortgage advisor who pointed me towards them also added them to their black list to never recommend a customer to again.