IAN B
Documents and formal complaint remain unresolved
Extremely disappointing experience and communication I was a client of this firm in connection with a conveyancing matter. My subsequent experience has been extremely disappointing. I have repeatedly requested documents under a Subject Access Request relating to the transaction and have also made a formal complaint regarding the firm's handling of my requests. Despite extensive correspondence, I have not received the documents or substantive responses I have requested. At the time of writing, almost four months have now passed since my original Subject Access Request. My formal complaint has not been progressed in accordance with the firm's own published complaints procedure, and my subsequent correspondence has gone unanswered. Mr Harris now appears to have ceased responding to my correspondence or progressing my formal complaint whatsoever. I have therefore referred the relevant matters to the Legal Ombudsman, Information Commissioner's Office (ICO) and Solicitors Regulation Authority (SRA). This review reflects my personal experience and the position as at the date of posting.
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