Owen Paulo Legal Limited

Good afternoon Abby, thank you for taking the time to leave such a lovely review. We are so happy to hear that you had such a positive experience using our service and that Laura and Nicola were able to assist so successfully throughout. We are very proud of Laura and Nicola and all of the hard work that they display so consistently, and so it is always lovely to hear that this is felt by our clients as well. I have passed your comments on to both Laura and Nicola, as I know they will be delighted to read them. We wish you all the best in your new home and please do not hesitate to reach out for any future conveyancing needs. Kind Regards, Owen Paulo

Good afternoon Cara, Thank you for taking the time to leave a review. We are very happy to hear that we were able to make the process simple for you. Our teams try incredibly hard to deliver a service that ensures our clints feel s little stress from an already stressful process and it certainly sounds like this was delivered for you. We wish you all the best for the future and please do not hesitate to reach out for any future conveyancing needs. Kind Regards, Owen Paulo

Good afternoon Shireen, Thank you for taking the time to leave a review of your experience Staircasing to 100%. It is always wonderful to hear so many great stories of those in shared ownership staircasing up to 100% and having such a positive experience doing so. It was an honour to be able to assist you in doing so. I have passed your comments on to the Staircasing team as i know they will be delighted to read them. We wish you all the best for the future and please do not hesitate to reach out for any future conveyancing needs. Kind Regards, Owen Paulo

Good afternoon Danielle, Thank you for such kind words. We are so grateful for them and happy to hear that you were satisfied with our services. Communication is vital for us and, considering that most of our clients are experiencing this for the first time, it is incredibly important that we remain transparent and consistent with our communication so that they feel at ease throughout the whole process. I have passed your comments on to the team that acted for you, as I know they will be delighted to read them. We wish you all the best for the future and please do not hesitate to reach out for any future conveyancing needs. Kind Regards, Owen Paulo

Good afternoon, Thank you for taking the time to leave a review. We are very happy to hear that you had such a positive experiencing using our services and that you were kept up to date throughout. We work very hard to ensure that all of our clients are aware of what is happening and feel fully up to date during the transaction and so it is wonderful to hear this was achieved for you. We wish you all the best in your new home and please do not hesitate to reach out for any future conveyancing needs. Kind Regards, Owen Paulo

Hi Henry, Thank you for taking the time to leave a review. We are very happy to hear that you had such a wonderful experience using our services and that each person involved was able to assist in ensuring that the process was as smooth and stress-free as possible for you. I have passed your comments on to everyone involved, as I know they will be delighted to read then. We wish you all the best in your new home and please do not hesitate to reach out for any future conveyancing needs. Kind Regards, Owen Paulo

Good morning Molly, Thank you for taking the time to leave a review. We are so happy to hear that you had such a wonderful experience using our services and that each member of Owen Paulo you worked with was able to achieve what we aim for. I have passed your comment on to each member you have mentioned, as I know they will be delighted to read them and we wish you all the best for the future. Please do not hesitate to reach out for any future conveyancing needs. Kind Regards, Owen Paulo

Good afternoon Jesse, Thank you for taking the time to leave a review. we are very happy to hear that you had such a great experience using our services and that you would return and use us once again! I have passed your comments on to the solicitor and their assistant, as I know they will be delighted to read them. We wish you all the best for the future and please do not hesitate to reach out for any future conveyancing needs. Kind Regards, Owen Paulo

Good morning Stephen, Thank you for taking the time to leave a review and we are so happy to hear that you had such a wonderful experience. Many of our clients are First Time Buyers and so frequent questions is something to expect, and due to the nature of the process and the fact that the legal work is ever evolving, I truly feel like you could go through this process a dozen times and still have a multitude of queries. Ultimately, it is our job to ensure that you go through this experience knowing what is happening and confident that everything is in safe hands. It is lovely to se that this was achieved for you. I have passed your comments on to Lyn and Kerry, as I know they will be delighted to read them and we certainly take your comment regarding completions on bored and I will pass it on to them team We with you all the best in your new home and please do not hesitate to reach out for any future conveyancing needs. Kind Regards, Owen Paulo

Hi James, Thank you for taking the time to leave a review. Although it is lovely to hear that overall you had a positive experience with the conveyancing side of the work, we are sorry to hear that you were dissatisfied with the compliance element. I can completely understand your frustration around compliance, unfortunately the compliance process itself is consistently ongoing and, depending on how a client is receiving the funds they are using for their deposit, can be complex and lengthy. In order to ensure that we are meeting our requirements of AML checks per the SRA and the UK government, we do reserve the rights to request the documents we feel are necessary (within reason, of course) in order to satisfy us (and the SRA should they wish to check) that we have met our customer due diligence. We completely appreciate that this can feel invasive and monotonous and if there were instances where repeat documents were requested then we certainly do apologise as it is not our intention to make an already stressful process feel even more so. The original gift letter that was sent to us was filed away in a different part of the file (and not filed away in the compliance section) and so when searching for it, the compliance team were not able to see it and therefore unaware that it had been provided, we do apologise if this caused an unnecessary stress for you during your transaction. Please rest assured, we certainly take your comments on board. We are looking at ways in which we can improve upon the compliance process and I have passed your comments on to the head of the compliance team so that they may be used for this purpose. We are happy to hear that you have completed, and we wish you all the best in your new home. Kind Regards, Owen Paulo