Owen Paulo Legal Limited logo

Owen Paulo Legal Limited

1st Floor, Brook House, Reeves Way, Whitstable, Canterbury, Kent, CT5 3SS

Accepting new clients

1st Floor, Brook House, Reeves Way, Whitstable, Canterbury, Kent, CT5 3SS

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 8001652

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Owen Paulo Legal Limited Review Scores & Client Satisfaction Overview

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Accreditations

Owen Paulo Legal Limited are accredited by

Cyber Essentials Certified accreditation awarded to Owen Paulo Legal Limited
The Law Society accreditation awarded to Owen Paulo Legal Limited
Conveyancing Quality Scheme accreditation awarded to Owen Paulo Legal Limited

Description

Owen Paulo Legal Limited are a niche firm that specialise in Resale Shared Ownership transactions and Staircasing transactions (alongside Lease extensions, Remortgages, and related Open Market transactions). We are extremely proud to be the only firm in the country solely specialising in these particular types of conveyancing. Our Quotes are competitive and transparent, so there are no hidden fees!

Rankings by area of expertise

The rankings below show the areas of expertise that Owen Paulo Legal Limited offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

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Owen Paulo Legal Limited Review Scores & Client Satisfaction Overview

4.9
Excellent
95%
Value for
Money
12% above
national average
95%+
Success
Rate
17% above
national average
95%+
Would
Recommend
17% above
national average
Communication 4.8/5
Initial Impressions 4.8/5
Approachability 4.8/5
Documentation Accuracy 4.8/5
Legal Knowledge 4.9/5
Value for money 4.8/5

Accreditations

Owen Paulo Legal Limited are accredited by

Cyber Essentials Certified accreditation awarded to Owen Paulo Legal Limited
The Law Society accreditation awarded to Owen Paulo Legal Limited
Conveyancing Quality Scheme accreditation awarded to Owen Paulo Legal Limited

Description

Owen Paulo Legal Limited are a niche firm that specialise in Resale Shared Ownership transactions and Staircasing transactions (alongside Lease extensions, Remortgages, and related Open Market transactions). We are extremely proud to be the only firm in the country solely specialising in these particular types of conveyancing. Our Quotes are competitive and transparent, so there are no hidden fees!

Rankings by area of expertise

The rankings below show the areas of expertise that Owen Paulo Legal Limited offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Pinned Reviews

Profile image of Ellie Bowles

Ellie Bowles

Verified
Housing & Property

Excellent Firm

"This was our first time buying and selling at the same time, and Owen Paulo could not have made it easier! We had an added complication of the sale and purchase being shared ownership, but our solicitor took this on with ease and made sure to explain every step and set expectations for timelines"

Profile image of J.Ingham

J.Ingham

Verified
Housing & Property

Excellent service

"I retained the services of Owen Paulo to facilitate the sale of my property. This is the only time I have had no issue at all with speed and service from solicitors in conveyancing."

Contact & Locations - Owen Paulo Legal Limited

Opening hours

Monday 08:30–17:00
Tuesday 08:30–17:00
Wednesday 08:30–17:00
Thursday 08:30–17:00
Friday 08:30–17:00
Saturday (Closed)
Sunday (Closed)

1st Floor, Brook House, Reeves Way, Whitstable, Canterbury, Kent, CT5 3SS

Reviews

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What clients say about Owen Paulo Legal Limited

Clients praise the firm for conveyancing and shared‑ownership expertise, including staircasing, Building Safety Act matters and complex chain management. Reviews highlight efficient, knowledgeable and professional legal work with clear, plain‑English explanations. Valued soft skills include responsiveness, proactive communication, patience, supportiveness and reliability; clients felt reassured, well informed and cared for throughout stressful transactions. The team is described as approachable, thorough and good at keeping cases moving, making the process straightforward for first‑time buyers.

Responsive communication
Professional staff
Efficient service
Supportive guidance
Clear explanations
Knowledgeable team
Smooth process
Timely updates
Helpful throughout
Competitive pricing

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Reviews

4.9 /5 314 Reviews
Filter your results
Star rating
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Clients say

What clients say about Owen Paulo Legal Limited

Clients praise the firm for conveyancing and shared‑ownership expertise, including staircasing, Building Safety Act matters and complex chain management. Reviews highlight efficient, knowledgeable and professional legal work with clear, plain‑English explanations. Valued soft skills include responsiveness, proactive communication, patience, supportiveness and reliability; clients felt reassured, well informed and cared for throughout stressful transactions. The team is described as approachable, thorough and good at keeping cases moving, making the process straightforward for first‑time buyers.

Responsive communication
Professional staff
Efficient service
Supportive guidance
Clear explanations
Knowledgeable team
Smooth process
Timely updates
Helpful throughout
Competitive pricing

ReviewSolicitors Review List

Profile image of Willa

Willa

Verified
Housing & Property

Shared Ownership Purchase

I had a great experience with Lucy and Caroline who were quick to respond to all my queries and made the process of being a first time buyer very straightforward. Thanks for all your help!

A representative from Owen Paulo Legal Limited responded to this review

Good morning Willa, Thank you for taking the time to leave a review and we are so happy to see that you had such a positive experience, particularly as a first time buyer. Many of our clients are first time buyers and as such it is incredibly important that the way we work and communicate centres around that. Buying a house is already very stressful, but when you add on the element of experiencing it for the first time, it can be even harder. We are so glad to see that this was achieved for you. I have passed your comments on to Lucy and Caroline as I know they will be delighted to read them. We wish you all the best in your new home and please do not hesitate to reach out for any future conveyancing needs. Kind Regards, Owen Paulo

0
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Danielle

Verified
Housing & Property

Review

Helpful, supportive and efficient service from start to finish. Easy to contact and all questions answered. Highly recommend.

A representative from Owen Paulo Legal Limited responded to this review

Good morning Danielle, Thank you for taking the time to leave a review. We are very happy to hear that you had such a great experience using our services. We work very hard to ensure that all of our clients feel supported and that communication is kept consistent throughout. Many of our clients are first time buyers and so a understandably a little more anxious about the process. We wish you all the best for the future and please do not hesitate to reach out for any future conveyancing needs. Kind Regards, Owen Paulo

0
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Rosie Soul

Verified
Housing & Property

Highly Recommend

We cannot recommend Owen Paulo highly enough. Our purchase was incredibly complex - a shared ownership resale in a lengthy chain, with multiple mortgage offer deadlines, chain delays and moments where it looked like everything might fall apart. Throughout it all, Caroline and Lucy were professional, proactive and genuinely caring. Caroline in particular went above and beyond, even asking to be notified of exchange whilst she was on annual leave. They fought our corner at every turn and we truly believe we would not have completed without their dedication. If you are buying a shared ownership property, look no further. Thank you so much to the whole team.

A representative from Owen Paulo Legal Limited responded to this review

Good morning Rosie, Wow, thank you for such lovely words. It was an honour to be able to act for you and see you through to completion successfully. We are very proud of Caroline, who shows such a care for her clients and a drive to get them to exchange and completion as quickly as she possibly can, something she appears to have achieved for you! I have passed your comments on to Lucy and Caroline as I know they will be delighted to read them. We wish you all the best in your new home and please do not hesitate to reach out for any future conveyancing needs. Kind Regards, Owen Paulo

0
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Sarah

Verified
Housing & Property

Sale of my property

From my first enquiry to completion date, I cannot fault the service I received. Lorraine was great! See kept me informed of all progress and any questions I had were answered promptly. The sale of my flat went through I about 12 weeks which was great! Smooth sailing, would highly recommend.

A representative from Owen Paulo Legal Limited responded to this review

Good morning Sarah, Thank you for leaving such a lovely review. We are very proud of Lorraine and the hard work that she give to each and every once of her clients and I know that she will be so happy to read your comments. We wish you all the best for the future and please do not hesitate to reach out for any future conveyancing needs. Kind Regards, Owen Paulo

0
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Reece Kyte

Verified
Housing & Property

Amazing service!

We want to say a huge thankyou to the solicitors and assistants who through a long process remained professional and very supportive! Would highly recommend!

A representative from Owen Paulo Legal Limited responded to this review

Good morning Reece, Thank you for taking the time to leave a review. We are very happy to hear that you had such a great experience. We work very hard to ensure that all of our clients feel supported during such a stressful time and so it is wonderful that this was felt by you. I have passed your comments on to the team that acted for you, as I know they will be delighted to read them. We wish you all the best for the future and please do not hesitate to reach out for any future conveyancing needs. Kind Regards, Owen Paulo

0
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Other Reviews

Profile image of Leia Grant

Leia Grant

Leia

Chris and Eleanor helped me with my shared ownership purchase and I couldn’t recommend them more! They got us to the point of exchange where all the legal work was completed within about 3 months, however we didn’t exchange and complete for another 2 months due to EWS1 issues (completely out of their control)! Through all the stress they were there to answer all my questions and help me along the way. They were very supportive, helpful and efficient. Owen Paulo was very easy and simple to use with competitive pricing (especially for Building Safety Act!). I definitely will be using them again for staircasing.

Good afternoon Leia, Thank you for taking to time to leave a review of the service received by Chris and Eleanor. We are very proud of them and the hard work that they provide to each and every one of their clients and I know they will be delighted to read your comments. We are sorry to hear that you had some delays because of the EWS1, especially when the legal work was done, I can imagine how frustrating that must have felt, but it is great to hear that they were both there for you to help alleviate any stress you felt. Your recommendation of us is truly appreciated and we wish you all the best in your new home. Please do not hesitate to reach out for any future conveyancing needs. Kind Regards, Owen Paulo

0
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Profile image of Rosie Soul

Rosie Soul

Housing & Property

Rosie

We cannot recommend Owen Paulo highly enough. Our purchase was incredibly complex - a shared ownership resale in a lengthy chain, with multiple mortgage offer deadlines, chain delays and moments where it looked like everything might fall apart. Throughout it all, Caroline and Lucy were professional, proactive and genuinely caring. Caroline in particular went above and beyond, even asking to be notified of exchange whilst she was on annual leave. They fought our corner at every turn and we truly believe we would not have completed without their dedication. If you are buying a shared ownership property, look no further. Thank you so much to the whole team.

A representative from Owen Paulo Legal Limited responded to this review

Good morning Rosie, Wow, thank you for such lovely words. It was an honour to be able to act for you and see you through to completion successfully. We are very proud of Caroline, who shows such a care for her clients and a drive to get them to exchange and completion as quickly as she possibly can, something she appears to have achieved for you! I have passed your comments on to Lucy and Caroline as I know they will be delighted to read them. We wish you all the best in your new home and please do not hesitate to reach out for any future conveyancing needs. Kind Regards, Owen Paulo

0
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Profile image of JEYARANJAN VIVEK

JEYARANJAN VIVEK

Housing & Property

JEYARANJAN

As a first-time buyer purchasing a shared ownership property, I was really grateful for the support and professionalism from this solicitor firm throughout the whole process. They were responsive, efficient, and kept everything moving quickly, making what could have been a stressful experience feel much easier and more manageable. They explained everything clearly, kept me updated throughout, and made the process much easier to understand. I always felt reassured that everything was being handled properly, and I would highly recommend them to anyone, especially first-time buyers looking for a smooth and reliable service.

Good afternoon Jeyaranjan Vivek Thank you so much for your lovely review! It is always lovely to see that our clients have had such a great experience, and to hear that we helped to make the legal side of your purchase the easiest it can be is possibly one of the highest forms of praise we could receive. Conveyancing, as a process can be incredibly complex, and when you add on the element of shared ownership, it only makes it harder. We always work to ensure that our clients feel as little difficulty and stress that comes with buying a home, as possible, and it certainly sounds like this was achieved for you. I have passed your comments on to Lucy & Caroline as I know they will be delighted to read them. We wish you all the best in your new home and please do not hesitate to reach out for any future conveyancing needs. Kind Regards, Owen Paulo

0
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Profile image of Asenna Emre

Asenna Emre

Housing & Property

Asenna

Very happy with the service me and my partner received at Owen Paulo. Caroline and Lucy were very quick with responses and answered any questions we had. There was a little confusion at the end with extra payments and unsure where some monies were used. I believe the breakdown could have been a little bit clearer, as first time buyers and first time using a solicitors but this was rectified. I would recommend Owen Paulo :)

Good morning Asenna, Thank you for taking the time to leave us a review. We are happy to hear that you were pleased with the service provided by Caroline and Lucy. They are a great duo that work incredibly well together and we are very proud of them. However, we are sorry to hear that you experienced some confusion towards the end regarding payments etc. I imagine a member of the team misread the ledger, but we will certainly take a look into this. We work very hard to try and make sure that our clients feel as little stress and confusion as possible and, especially when it comes to exchange and completion and the costs that come with that part of the process, it is important we keep that as smooth as possible. We do apologise for the confusion this caused you and be rest assured we will review this to see what caused it. I have passed your comments on to Lucy and Caroline, as I know they will be delighted to read them. We wish you all the best in your new home and please do not hesitate to reach out for any future conveyancing needs. Kind Regards, Owen Paulo

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Profile image of MAFIDUL AREFIN

MAFIDUL AREFIN

Housing & Property

MAFIDUL

I had a fantastic experience working with Lucy and Caroline. They were incredibly professional and kept me updated throughout the entire process, which really helped keep my stress levels down. Communication was excellent—always quick to respond and proactive with information. I highly recommend their services to anyone looking for a smooth and efficient experience!

Good morning Mafidul, Thank you for taking the time to leave a review. We are very happy to hear that you had such a positive experience using our services. Lucy and Caroline are an amazing team and we are very proud of them for all of their hard work. We work very hard to ensure that communication is a top priority at Owen Paulo and it is great to see this was achieved for you. I have passed your comments on to Lucy and Caroline, as I know they will be delighted to read them. We wish you all the best in your new home and please do not hesitate to reach out for an future conveyancing needs. Kind Regards, Owen Paulo

0
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