Arrow Conveyancing Limited

Fareeda & Leonie were fantastic in working for me with the sale of my house. They were very understanding when I had delays. They kept me informed and answered emails promptly. The price was very competitive also.

If I could give Arrow 0 stars, I would. We were very excited to move house when we instructed Arrow in August 2025, with just 2 houses in our chain (first-time buyers purchasing our house, and us moving into an empty home). We thought it would be straightforward, but this was not the case. We were left unsatisfied with the lack of professionalism, communication, and urgency demonstrated throughout by Arrow. The service provided did not represent fair value for money caused significant additional stress to us during what was already a challenging time. I've broken down the major issues we had below: 1. Repeated queries: On multiple occasions we were asked the same questions, despite providing full responses back to the firm previously. The same enquiries were often repeated days later with no acknowledgement or accountability for the errors, even when speaking directly with staff. 2. Lack of communication: We received little to no proactive updates on the progress of our case. Emails frequently went unacknowledged, phone calls ignored etc., leaving us uncertain whether they have been read or actioned. 3. Difficulty contacting in general: Reaching staff by phone, including reception, has been consistently challenging, preventing timely resolution of issues. 4. Delays beyond expected timeframes: Progress towards exchange and completion was significantly slower than expected. In particular, we were waiting on enquiries for over 16 weeks in the end. 5. Administrative errors: Basic mistakes, such as emails stating “please find attached” without an attachment, caused further avoidable delays. In addition, we went and did some of the work ourselves! i.e. contacting the local council for documents. These took 5 mins, but Arrow made it seem like a long process that would take around 10 business days! We made a formal complaint which acknowledged all of this, and they offered us a measly reduction of a handling fee. We took this to the ombusdman and have today settled the complaint for considerably more. An absolutely horrifying experience throughout.

I used Arrow Conveyancing as a first‑time buyer after they were recommended by my mortgage broker, L&C. Because L&C are exceptional, I assumed their conveyancing partners would also be reliable. Unfortunately, my experience with Arrow Conveyancing was extremely poor from start to finish. Communication was consistently unprofessional. They were slow to respond, often unreachable, and I had to chase them repeatedly for basic updates. Much of the work was handled by juniors who clearly lacked experience and confidence, which led to multiple errors in important documents. Despite charging a fee for their “secure app,” almost everything was still done via email, making the app pointless. Their senior staff were surprisingly rude and inflexible, even when issues were escalated. The focus felt entirely on fees rather than customer service. They added several unjustified charges which I had to contest, wasting more of my time. They were not thorough, not transparent, and struggled to answer even basic legal questions. There were also serious quality‑control and compliance concerns. At one point, they breached my personal information by copying the wrong people into emails. They repeatedly asked for documents I had already provided, and even included duplicate charges under different names, which felt deceitful. They charged postage fees despite never posting anything to me. Even after completion, they failed to send a completion pack or the full set of documents. I had to chase them several times just to receive essential information. Overall, Arrow Conveyancing were unprofessional, disorganised, and customer‑care was almost non‑existent. Based on my experience, I would not recommend them to anyone. I strongly advise others to stay clear.

Took care of us through the whole process.

After we completed the welcome pack and paid our fees, they became completely unresponsive and would not assign our case to an actual conveyancer, despite repeated follow-ups from us. This was despite sharing with them that multiple issues were piling up, which were delaying the process and required their immediate attention. If you value communication, customer service, & timelines, I would avoid this company.

I had a horrible experience with Arrow Conveyancing after they were recommended by London & Country. The process was slow from start to finish. The online portal was difficult to follow and constantly timed out. Responses often took up to 48 hours, and there was no reliable phone service when I needed to speak to someone. I have completed six remortgages, and this was by far the worst conveyancing experience I have had. Avoid and find a reputable conveyancer for a stress free move!

I would give 0 is it could. They were the worse solicitors I and the estate agents have ever heard of. Firstly, they did not check where out buyers funds were held, which delayed the move by 3 months within days of our mortgage offer expiring. They took weeks to respond to emails. Then they agreed an exchange date, upon reaching that date, they would not answer emails of calls. The exchange was due to happen on a Monday, which became Tuesday, when they finally started reviewing the files and raising more enquiries... come Wednesday they requested the mortgage funds.. still no exchange, Thursday the same, so nothing was done beforehand in preparation. Come Friday, we planned to exchange and complete on the same day. We were planning the move ourselves with a man and trailer, so he came on Friday, we got the go ahead at 1 pm so started to load up the trailer with our matrass and sofa etc.. only to receive a call at 3pm saying they had lost the buyers money... or not actually checked they had it. At 4.30pm, our things out in the rain and they called to say they found the money but had no time to exchange so would have to be monday. We bought a tarpaulin and parked the trainer on our hopefully to be new house and left the the weekend having a sofa surf. We then had to take another day off work (being self employed we lose money) and rent a new van for Monday for the rest of our things. We were supposed to have the keys to the garage upon exchange and have a week to move our things... come Monday we finally exchanged and completed. Our solicitors tried to claim reimbursement from them but they said they were not liable as we hadn't exchanged... whos fault was that? Absolutely atrocious company and as soon as I have the energy I will try to take my complaints further... anyone reading this know how to file an official complaint about a solicitor?

Absolutely dreadful experience with Arrow Conveyancing. As first-time buyers, we expected guidance, communication, and competence — instead we were met with delays, confusion, and constant mistakes. It genuinely felt like our own solicitor had to do most of their work for them just to keep the purchase moving. Communication was poor throughout the entire process. We were constantly chasing updates, documents were missed or delayed, and simple tasks seemed far too difficult for them to handle properly. The lack of organisation and professionalism caused unnecessary stress at what should have been an exciting time. Buying your first home is supposed to be a milestone you remember positively, but Arrow Conveyancing completely ruined the experience for us. I would never recommend them to anyone looking for a reliable conveyance and service.

Awful service. They do not offer surveys on the property internally being bought and did not inform a young first time buyer who has no knowledge about buying a property that they do not include surveys on the property which I thought was included in their services and did not advise me to do to ensure the actual property itself is safe to live in, which it is not due to severe rising damp that has clearly been an issue before buying the property and I unfortunately missed as the sellers did a botch job before selling it. Thankfully I don’t have any health problems that could have been worsened from the rising damp or any young children/babies that could’ve been made sick from it. If I could have given 0 stars I would’ve as this will now cost me thousands to repair.

Please do not use Arrow to save yourself the headache. A year on from completion and I am receiving emails from Arrow saying there are some costs they didnt take in to account. There are quite some major things that were ignored which has cost me this past year. They are slow to reply and never pick up the phone. Dealing with them is a constant battle. It doesnt feel like a service that you have paid for. As it was my first house, i didnt know any better at the time but even my realtor informed me that this is the worst conveynasor they have ever dealt with and how difficult it is to contact them. Ive bought the house now so what is done is done but i hope this is s warning to other people and for them to look elsewhere. They are incredibly incompetent and in the end you will just lose out so save yourself the headache now