Arrow Conveyancing Limited

They made several mistakes during my property purchase. Communication was slow and difficult. At the end, they sent me an incorrect Completion Statement and then kept over £1000 of my money without telling me. A really bad experience.

This is the second time using Arrow and once again it was an excellent experience. Kayleigh Molloy was my conveyancer and she was very helpful, prompt and professional

Fareeda & Leonie were fantastic in working for me with the sale of my house. They were very understanding when I had delays. They kept me informed and answered emails promptly. The price was very competitive also.

If I could give Arrow 0 stars, I would. We were very excited to move house when we instructed Arrow in August 2025, with just 2 houses in our chain (first-time buyers purchasing our house, and us moving into an empty home). We thought it would be straightforward, but this was not the case. We were left unsatisfied with the lack of professionalism, communication, and urgency demonstrated throughout by Arrow. The service provided did not represent fair value for money caused significant additional stress to us during what was already a challenging time. I've broken down the major issues we had below: 1. Repeated queries: On multiple occasions we were asked the same questions, despite providing full responses back to the firm previously. The same enquiries were often repeated days later with no acknowledgement or accountability for the errors, even when speaking directly with staff. 2. Lack of communication: We received little to no proactive updates on the progress of our case. Emails frequently went unacknowledged, phone calls ignored etc., leaving us uncertain whether they have been read or actioned. 3. Difficulty contacting in general: Reaching staff by phone, including reception, has been consistently challenging, preventing timely resolution of issues. 4. Delays beyond expected timeframes: Progress towards exchange and completion was significantly slower than expected. In particular, we were waiting on enquiries for over 16 weeks in the end. 5. Administrative errors: Basic mistakes, such as emails stating “please find attached” without an attachment, caused further avoidable delays. In addition, we went and did some of the work ourselves! i.e. contacting the local council for documents. These took 5 mins, but Arrow made it seem like a long process that would take around 10 business days! We made a formal complaint which acknowledged all of this, and they offered us a measly reduction of a handling fee. We took this to the ombusdman and have today settled the complaint for considerably more. An absolutely horrifying experience throughout.

I used Arrow Conveyancing as a first‑time buyer after they were recommended by my mortgage broker, L&C. Because L&C are exceptional, I assumed their conveyancing partners would also be reliable. Unfortunately, my experience with Arrow Conveyancing was extremely poor from start to finish. Communication was consistently unprofessional. They were slow to respond, often unreachable, and I had to chase them repeatedly for basic updates. Much of the work was handled by juniors who clearly lacked experience and confidence, which led to multiple errors in important documents. Despite charging a fee for their “secure app,” almost everything was still done via email, making the app pointless. Their senior staff were surprisingly rude and inflexible, even when issues were escalated. The focus felt entirely on fees rather than customer service. They added several unjustified charges which I had to contest, wasting more of my time. They were not thorough, not transparent, and struggled to answer even basic legal questions. There were also serious quality‑control and compliance concerns. At one point, they breached my personal information by copying the wrong people into emails. They repeatedly asked for documents I had already provided, and even included duplicate charges under different names, which felt deceitful. They charged postage fees despite never posting anything to me. Even after completion, they failed to send a completion pack or the full set of documents. I had to chase them several times just to receive essential information. Overall, Arrow Conveyancing were unprofessional, disorganised, and customer‑care was almost non‑existent. Based on my experience, I would not recommend them to anyone. I strongly advise others to stay clear.

Absolutely terrible if I could give 0 I would, the reviews speak for themselves unfortunately we were forced into using this solicitor by our estate agents (if we didn’t we had a hefty exit fee to pay which we were not made aware of) as soon as I realised we had to use Arrow I checked the reviews and knew it would be hard work, that it was. Constantly having to chase and the responses were so unprofessional and rude & excuses of how they were waiting on something then low and behold 5 mins later they’d ’just got it back’ what a coincidence after me chasing, our solicitor Kayleigh who is apparently team leader argued with me because I chased her, id emailed at 4:40pm the evening before not expecting a reply that day I then chased it at 10am the following day and she advised me that 90 minutes wasn’t ample time to reply - the reply was literally a yes or no answer, saying 90 minutes isn’t enough to reply to an email just makes you look unorganised. Arguing with a client rather than just replying to the question in answer is terrible customer service. when our exchange happened we were told on an email the phone couldn’t even be picked up, I was expecting to receive a call about news this big? then completion happened a few days later again emailed to be told not even a phone call, we had 2 solicitors involved in our case so I know I am not being picky as the service from them was outstanding from start to finish (and they also had to chase arrow a lot) so it really highlighted Arrows terrible service. I do think people sat behind desks doing this day in day out for a job forget this is peoples life’s & such a big achievement and they just put a dampener on the whole experience, personal touch wouldn’t hurt. It’s not like we aren’t literally paying these people a hell of a lot of money… Oh and the online portal, waste of time it wasn’t updated the entire time we went through our process yet we were charged for it and I did tell them several times to which I got ignored that it had nothing on it.

We used Arrow to buy our first home on recommendation from a friend. Laila was our conveyancer and she was absolutely amazing - so thorough and quick. From offer to completion was just under 3 months (we were also quick our side providing relevant documents and signing, BUT I think it was mainly down to Laila!). She did not miss a thing and was always quick to respond, including managing to exchange and complete in quick succession after the sellers pushed for this. Thank you!

We dealt with Ama Bruce, but never actually spoke with her. Rung up on a number of occasions, but she never answered the phone, and never ever returned our voicemail messages when we asked her to return our calls. Never provided advice her my daughter's LISA, which would have helped the process, for us and the other people in the chain. And to top it all Ama Bruce was away on the day of completion. And how did we find this out. By getting an Out of Office, when we emailed on the completion date. I would avoid this company and if you do go with them, I hope you don't get Ama Bruce. You have been warned.

My mortgage was straightforward, yet the process was incredibly slow and stressful towards the end. I started the process 3 months before my mortgage was due to renew. All information they requested was provided within 24 hours. I was told nothing else was required by me, yet 5 weeks later I was asked for the same bank statements again and they started asking questions on the information provided. Their responses take 48+ hours generally and I was left concerned wondering whether we would be completing on the agreed date, up until the afternoon of the completion date. L&C recommended this company - I’ll be avoiding them in future.

Kayleigh has been absolutely fantastic throughout my journey. She has been incredibly patient, knowledgeable and proactive from the very beginning, and I was particularly impressed by how responsive she was whenever I had questions or concerns. She took the time to explain things clearly, answer all of my questions and provide reassurance whenever I needed it. Her communication was exceptional throughout the process, and this is something I greatly appreciated. Buying a first home can be a stressful and overwhelming experience, but Kayleigh’s professionalism, knowledge and supportive approach made the process feel so much more manageable. I genuinely cannot thank Kayleigh enough for all of her help and support throughout the process. I would wholeheartedly recommend her to anyone looking for a professional, knowledgeable, proactive and genuinely supportive conveyancer.