anonymous
Extremely disappointing experience
The sale of my property took over seven months to complete and my experience with this firm was extremely disappointing. Key issues included: • Administrative errors from the outset, including email issues and incorrect documentation. • Poor communication throughout. I regularly had to chase for updates, calls were rarely returned, and my solicitor was often unavailable to speak. • Being told in February that all enquiries had been answered, only to be informed in March that further enquiries had been raised. • Significant delays in establishing whether a new management pack was required, despite me highlighting a change in management company months earlier. • A lack of proactive advice, including being asked for my opinion on matters where I expected professional guidance. • Delays surrounding completion and the release of sale proceeds, resulting in my funds being delayed by a day and the loss of a day's interest. When I requested clarification, I did not receive a response. • Receiving a completion letter containing major errors, stating that I had purchased a property and taken out a mortgage when I had in fact sold my property. Overall, after seven months of delays, repeated chasing, communication failures and inaccurate documentation, I would not recommend this firm.
