An awful experience, I don’t have long enough to list their shortcomings. Terrible communication, emails and phone calls unanswered, delays to a very simple chain. My full time job had to take a back seat to chasing my solicitor and communicating with other parties as no one could get hold of her. The list goes on. My solicitor didn’t even inform me she was going to be away at the time of exchange/completion (not that she had gathered the necessary documents in time for it anyway). After talking to her all week and arranging for documents to be dropped into her on Monday morning, I received an out of office response to an email I sent saying she would be away and did not receive any kind of handover to another member of staff. I had to call the office to see what was happening and if my exchange would be going ahead. We thank our lucky stars that a more experienced member took over as we truly believe we would still be waiting. We were offered a £50 reduction in fees, given our overall experience, we found this to be rather insulting.
I reached out to the director of this company via phone, via email and via our estate agent who had recommended that and he did not reply. In my opinion, any reply below this review will be completely disingenuous.