Boulter And Co LLP

I have never worked with a law firm that provided such poor service and had such disrespectful and weak customer relations. This firm was recommended to me by my broker, and I deeply regret ever working with them.

They have absolutely no regard for customer satisfaction. Communication is nearly impossible—we've sent countless emails and made numerous phone calls, yet never received a proper response. We purchased our flat on December 6, 2022, and only recently discovered by chance that the land register was never even completed. There was no notice, no explanation. Even their managers are completely indifferent.

The solicitor handling our case, Ms. Ayse Seyer, is extremely inexperienced, unprofessional, and quite disrespectful. She initially informed us that a certain fee was to be paid by the other party and not us. However, on the final signing day, she demanded we pay that same amount, saying she wouldn't proceed otherwise. It was absolutely unacceptable and unprofessional behavior that we will never forget.

It’s been over two years, and our legal process is still not complete. We cannot reach them, and they don’t respond to emails or phone calls. I sincerely warn anyone considering this firm: stay away. You will waste your money, your time, and your peace of mind. We are extremely disappointed and will be filing a formal complaint with the appropriate authorities as soon as possible

This is not meant to be a revenge but a mere warning for those who might look for a solicitor and having to decide which firm to be represented by. It has been a true nightmare full of mistakes, unprofessional behavious and lack of support. I bought a flat in central London this year. The legal fee quote was 1.500 plus 750 of amministrative costs to be covered upfront but I ended up paying over 4k and the justification was that "it works this way and everything was clearly explained upfront". Furthermore there was an extra 2k added to the fee as there was an agreement reached with the vendor for me to refund a whole year of service charge upfront but I was informed on completion day for a total of 6 k of legal fees plus 750.
I have been asked to transfer my deposit of 168k from a day to the next one after weeks of me asking about it and no answers received which put me in a very difficult situation with the bank. The solicitor addressed my complain replying that "otherwise I would be fined as breaching the contract".
The assigned solicitor was Sally Louca that I never had the chance to meet not even when physically reached the firm office to sign the documents. On the contrary I met her trainee Ayse Seyer, who took completely over even with email corrispondece , with no warning, and shw was unprepared about so many things I basically had to start over again halfway. Even the agency that was selling the flat advised me halfway to consider changing the solicitor as they were really not behaving in my interests and were making everything very hard. Styrling Ackroyd themselves stated they rarely had to deal with such a low level of efficiency and very debatable advices.
At the end of the process, there are important reports missing, amongst which the pipe system and tank reports, the current year service charge was missing and hid a 450 pounds yearly increase. I also received from the council, at process finished, some fees to be covered by the previous landlord for work done years before but the firm never came back to me about those and currently having to deal with a new solicitor and the council myself. I sent over 15 emails about thise old fees and they are just not replying anymore.
At the time I also asked to have handed over the right to extende the lease from the vendor but there was no cooperation from the firm so I will now have to wait two years to extend it.
I deeply regret having bought a flat with Boulter and Co, was overall a bad experience and the worse part is that I escalated my concerns and unhappiness on their work and have been totally ignored and still ongoing. Confronting myself with different friends and colleagues who did the same with different firms I realise even more how bad it was

This is not meant to be a revenge but a mere warning for those who might look for a solicitor and having to decide which firm to be represented by. It has been a true nightmare full of mistakes, unprofessional behavious and lack of support. I bought a flat in central London this year. The legal fee quote was 1.500 plus 750 of amministrative costs to be covered upfront but I ended up paying over 4k and the justification was that "it works this way and everything was clearly explained upfront". Furthermore there was an extra 2k added to the fee as there was an agreement reached with the vendor for me to refund a whole year of service charge upfront but I was informed on completion day for a total of 6 k of legal fees plus 750.
I have been asked to transfer my deposit of 168k from a day to the next one after weeks of me asking about it and no answers received which put me in a very difficult situation with the bank. The solicitor addressed my complain replying that "otherwise I would be fined as breaching the contract".
The assigned solicitor was Sally Louca that I never had the chance to meet not even when physically reached the firm office to sign the documents. On the contrary I met her trainee Ayse Seyer, who took completely over even with email corrispondece , with no warning, and shw was unprepared about so many things I basically had to start over again halfway. Even the agency that was selling the flat advised me halfway to consider changing the solicitor as they were really not behaving in my interests and were making everything very hard. Styrling Ackroyd themselves stated they rarely had to deal with such a low level of efficiency and very debatable advices.
At the end of the process, there are important reports missing, amongst which the pipe system and tank reports, the current year service charge was missing and hid a 450 pounds yearly increase. I also received from the council, at process finished, some fees to be covered by the previous landlord for work done years before but the firm never came back to me about those and currently having to deal with a new solicitor and the council myself. I sent over 15 emails about thise old fees and they are just not replying anymore.
At the time I also asked to have handed over the right to extende the lease from the vendor but there was no cooperation from the firm so I will now have to wait two years to extend it.
I deeply regret having bought a flat with Boulter and Co, was overall a bad experience and the worse part is that I escalated my concerns and unhappiness on their work and have been totally ignored and still ongoing. Confronting myself with different friends and colleagues who did the same with different firms I realise even more how bad it was

An abysmal experience from start to finish with Sally and Boulter & Co.

Never once has Sally picked up the phone to speak with us. Takes multiple chasing and corrections from our side to get the job done.

Unprofessional and uncommunicative at every step.

Will not be using again.

A really poor service from Boulter & Co and would definitely not recommend.
As a first time property buyer I felt unsupported and dismissed.
Lack of communication and uninterest are common themes.

I would avoid working with them if possible and ensure you have solicitors that are more supportive.