We sold within a chain, she was organised, proactive, and relentless when it came to getting the job done. I knew I was in the best hands. It wasn’t a smooth journey but she made it all possible. She chased, provided solutions and ultimately got us over the line. A true star.

We were really impressed with the service we received from Boulter & Co for the purchase of our house, from start to finish, Sally Louca was extremely responsive throughout the process, replying to emails almost instantly and helping us resolve all issues and queries quickly and easily. Sally Louca’s secretary,

Shereen Begum was equally as helpful and provided excellent professional service from the very beginning to the end! Both Shereen and Sally ensured that our purchase and also our remortgage was stress free; the matter went through in a smooth and timely way. They explained every step to me and I was reassured throughout the process, I understood everything as they swiftly actioned any queries.

We have already recommended Boulter & Co to several friends and will certainly be requesting their services again for any future house moves. I have dealt with many other local solicitors in the past and I must say that Boulter & Co were the most efficient, reliable and trustworthy.
I would like to thank Sally Louca and Shereen Begum from Boulter & Co once again.

An abysmal experience from start to finish with Sally and Boulter & Co.

Never once has Sally picked up the phone to speak with us. Takes multiple chasing and corrections from our side to get the job done.

Unprofessional and uncommunicative at every step.

Will not be using again.

We hired Boulter and Company to do the conveyancing on a house sale and purchase. We encountered a number of problems during the sale and purchase which made us question why we used them in the first place but the big problem reared its head nearly three years after we bought our new house.

It turned out that Sally Louca who was was the lead conveyancer had read all the legal documents the wrong way round which has ruined our enjoyment of our home. We believed we owned two fences in fact we owned neither. We believed our garden was private but in fact, our neighbour has a right to come in whenever he wants to do work on his house without notice. A driveway whose upkeep we thought was shared by two neighbours is in fact shared with an entire estate of houses. Basically, we have been left with a huge mess of problems the fallout of which is still ongoing.

To make matters worse Boulter and Co did everything they could to try and get out of paying for their mistakes and dragged their heels every step of the way with our complaints. After repeated attempts at getting a positive response, we had to resort to starting court action. Eventually, after they again tried every trick in the book to avoid paying us decent compensation for their errors we finally agreed on an out-of-court settlement in our favour.

So the motto of the story is to avoid this company like the plague if you want someone who can actually read the most basic legal documents because you could end up in a similar nightmare situation.