Limited data.
Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.
This score has been calculated using up to the last 300 reviews left by clients of Cook Taylor Woodhouse Limited on ReviewSolicitors.
As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Cook Taylor Woodhouse Limited. These questions include:
We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.
If you would like to read more about how we work with our review data please see our Transparency section.
Read moreless...
ReviewSolicitors uses our community data to show you how many clients used Cook Taylor Woodhouse Limited and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.
You can use this data to see how Cook Taylor Woodhouse Limited performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.
As part of our review questionnaire we ask the question:
"Would you recommend this firm to somebody else?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
Read moreless...
ReviewSolicitors uses our community data to show you how many clients used Cook Taylor Woodhouse Limited and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.
You can use this data to see how Cook Taylor Woodhouse Limited compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.
As part of our review questionnaire we ask the question:
"Were you satisfied with the outcome of your case?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
Read moreless...
The rankings below show the areas of expertise that Cook Taylor Woodhouse Limited offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.
Locally
Nationally
Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.
You may want to discover a firm with an established and proven reputation on ReviewSolicitors
Client Reviews
Matter Type:
Purchase and Sale
Tarique
Collected on:
I used Cook Taylor Woodhouse to sell my property in Kent. I had Brook Illing dealing with my case I can honestly say I had no issues. He made the process easy and kept me informed all the way through. I also used the firm but at a different branch for the purchase of the property and was equally as impressed. No complaints.
Was this review helpful?
Ross
Collected on:
Brook Illing was excellent, he took over the conveyancing for recent house purchase at a critical moment but quickly got up to speed and executed all remaining process and transactions in an efficient and timely manner. I would have no hesitation in recommending Brook.
Was this review helpful?
Yvette
Collected on:
I do not recommend this firm. There has been a catalog of errors from day one! Our particular solicitor missed several important issues in relation to both our house sale and house purchase. They also did not follow things up. I had to chase them hard all the time. I even complained to our solicitors supervisor but nothing changed.
We are now 6 months after completion and we are still having issues with things that should have been done! It made a stressful time even more difficult. Stay clear.
Was this review helpful?
Matter Type:
Purchase and Sale
Paul
Collected on:
I received a quotation from Cheryl Mordey at CTW solicitors and instructed them by return. After nearly a week of no contact I emailed her and was told I had been allocated Farhat Ahmed one of their senior commercial solicitors based at the Bromley office who would manage the sale of my residential property. This set the agenda for the whole transaction, Farhat and his team were reactive as opposed to proactive in expediting my sale. I felt the need to constantly chase for updates. On one occasion before a weekend when we were chasing receipt of outstanding enquiries I was told by his assistant Laura Tolly that if I wanted two updates in a day they would need to charge me an additional fee.
As my sale dragged on, compounded by my buyer using Stirling Ackroyd Legal for their requirements and an upcoming holiday we were getting increasingly frustrated and so was our estate agent. Rather than try to set our minds at rest and reassure us Farhat Ahmed became even more obstinate and awkward and again said he would be increasing his fee to cover his additional work.
Whist on holiday we had a significant time difference which meant we were only able to get limited contact with Farhat, when challenged he referred to CTW’s T&C’s which state a 24-hour response time which he felt he was responding within.
Once the exchange went through we were contacted and asked to supply bank details to transfer the sale proceeds on completion and also to give me a statement showing the balance of funds once all costs and invoiced had been settled. It was at this point where we received Farhats invoice showing he had chosen to increase his fee by a significant 40%. I asked him to quantify the increase but he told me to justify why I thought he should not increase his fee!
On completion we expected the money to be transferred into our chosen account on the day but this didn’t happen and again we had to chase them again to get our money.
During my transaction I was also sent me some sensitive personal information from one of their other customers by Karen Finch. I notified her and received an apology and a note to say it would not happen again. A week later I was again sent a similar email which caused me concern as to how my details were being handled. I asked to have the name of CTW’s data protection officer which were rebuffed until I suggested it could be easier if I contacted the Information Commissioners Office for their assistance. I was then contacted by a solicitor who assured me this was an isolated incident and that my details were secure however will I ever know?
In summary, I would not use Farhat Ahmed and his team at CTW Bromley again or recommend them to anyone. After my experience I will choose you use a local solicitor rather than a conveyancing factory like CTW.
Was this review helpful?
Nikki
Collected on:
This review is for a different branch.
We were recommended to use Cook Taylor Woodhouse by our estate agent when selling our home and we are so pleased we did! Xanthe was our dedicated solicitor, who was simply amazing! She made the whole process a painless as possible for us, when we all know moving house can be really stressful. Communication was outstanding, always replying the same day to our emails or queries and keeping us informed every step of the way throughout the process. She was extremely thorough and was the reason we chose to use her again when buying our forward property. She literally went above and beyond to get our completion dates to align (although the sale/ purchase were two separate chains!), chasing our sellers solicitors and estate agents, she really did make us feel like she was there for us and informed of our legal rights if and when required. Summer was brilliant - keeping us informed along the way, even giving us courtesy calls on completion day to reassure us that all was in hand behind the scenes, so we weren’t sat around wondering what’s happening. Our sellers solicitor didn’t make contact for weeks, whereas we were often receiving email updates daily from Xanthe. We can’t recommend these guys enough, you won’t regret it! They will certainly be our go to solicitors in the future.
Was this review helpful?
G
Collected on:
This review is for a different branch.
I would not recommend CTW Solicitors. They have poor customer care.
Was this review helpful?
Matter Type:
New home purchases and sales
Millie
Collected on:
This review is for a different branch.
Very happy with my experience from Cook Taylor Woodhouse. Being a first time buyer I was quite worried with my purchase as I have never been through this before. However, Eve and the whole team at CTW has made my whole experience easy and stress free. I would highly recommend.
Was this review helpful?
Matter Type:
Residential Conveyancing
Duke
Collected on:
This review is for a different branch.
I would highly recommend Brook Illing of CTW for going the extra mile in the smooth completion of the sale of my property and the purchase of our new home. Brook was always easy to contact and would always put my mind at rest whenever I was worried that the process was not going well. You can trust Brook to get the job done.
Was this review helpful?
Holly
Collected on:
This review is for a different branch.
Amazing service from Reuel Hackman for my sale and purchase. Always helpful with any queries that I had and great communication throughout. Would recommend.
Was this review helpful?
Matter Type:
Commercial mortgages
Tim
Collected on:
This review is for a different branch.
Part 1: Delays. Dealing with CTW solicitors has been full of delays. Even now, despite them saying they would complete on the 25th October, they still have not completed over 1 month later. I've requested a meeting with a director 3x and they won't even respond to my requests. I've been dealing with Farhat Ahmed which has been a complete utter absolute horrible nightmare. It's been such a painful experience that I'm just gobsmacked and exhausted with him. Even my mortgage company is complaining. I've been a longstanding client of CTW Solicitors and its just got so much worse there over the last 12 months. The delays don't just negatively affect one side, they affect both parties, and the seller has become increasingly and thoroughly annoyed with CTW solicitors too. There is no way I could recommend them based on how I have been treated, which is really badly. Just avoid. Please, just avoid.
Was this review helpful?
