Layzells Law LLP

The sale has now completed, but unfortunately my overall experience with Layzells was disappointing. I instructed them in April to handle the sale of my leasehold property and associated lease extension. I appreciate there were other parties involved and that not every delay was within Layzells’ control. However, I frequently found myself having to chase for updates, establish what was outstanding and push matters forward myself. There were also several avoidable issues, including incorrect/old tenant details on legal documents, the wrong sale price initially appearing on the TR1, incorrect contact details being used for DocuSign and repeated requests for information/signatures that had already been provided. The communication and proactive case management were particularly frustrating. I had to repeatedly ask for clear timescales and confirmation of what remained outstanding, rather than feeling that the transaction was being actively managed. To be fair, they ultimately got the matter completed and dealt with the various lease and freehold requirements. However, the journey was unnecessarily stressful and protracted. For a professional conveyancing service, I expected better attention to detail, communication and ownership of the transaction. I would not use Layzells again.

Expert and professional steering by Ushi through the whole process. Very clear advice and communications, as well as persistence in chasing down answers from all concerned. Ushi made it very easy for us.

We were recommended by Prickett & Ellis estate agents to engage Layzells. Initially all started well and there was a period when our appointed conveyancer, Leonie Bentley was covered by Rudina Ganaj in May 2025 covering holidays. The communication with Rudina vastly improved and there was prompt and explained changes between us. In addition to this holiday period there was also another holiday period where there was no cover provided. Across the whole period from shortly after engaging with Layzells through to July when we paid abortive invoices having been alerted by Prickett & Ellis that 5 months on there were still at least 13 issues unaddressed as regards our sale without any indication from Layzells as to when exchange, let alone completion would take place. Not even to say it will be this year! The other comments below also apply and add more context to a decision we reluctantly took out of sheer frustration we cancelled our sale and a purchase. This decision followed an earlier notification sent to Layzells imploring them to explain what the delays are which was not addressed.

I continue to be baffled & let-down by the service I've received from Layzells. The 'left-hand' doesn't seem to talk to the 'right hand' e.g. probate to conveyancing and logic seems absent from parts of the service. I am still trying to resolve my late mothers estate some 12mths+ since her passing which is causing much distress. Management seems not to exist and everyone seems to work as a 'silo' from each other.

Ushi was amazing from start to finish. I will definitely be back