
Matter Type:
Employment Law
Chigo
Collected on:
Extremely unprofessional, poor service, opaque fee charging structure
I instructed David Greenhalgh of Excello Law for legal representation and paid a total of £3,500. Unfortunately, the service I received fell well below professional standards.
The legal advice lacked clarity and strategic direction, and the overall quality of the work did not justify the high fee charged. A particularly concerning example was a formal key legal document he sent to the Respondent that was completely unformatted, not on letterhead, missing a signature, and not even converted to PDF. This raised serious doubts about the diligence and care applied to my case.
I raised concerns about the poor service, but my complaint to Excello Law was dismissed. Only £368.28 was refunded, which I believe is grossly inadequate given the issues experienced. I have since lodged a formal complaint with the Legal Ombudsman, which is currently under review.
Based on my experience, I cannot recommend this solicitor. I share this review to help others make informed decisions and to highlight the need for higher accountability.
Was this review helpful?