AVRillo Conveyancing

I just want to say a big thank you to Avrillo especially to Eve Rayner who went above and beyond ,as you know selling or buying a house is very stressful, but we are very lucky to choose right solicitor which made the purchase a lot easier.
It took us just over two months to completion which I would say was pretty fast. She was very quick replying to our questions and enquiries, her good communication made a big difference. I highly recommend them and we definitely going to use them in the future.


Daniel and Madalina Domina

We had a 6 week turnaround as our vendors were on a deadline with their purchase. AVRillo made our deadline and everyone we spoke with was very helpful. Super speedy and thorough.

The process end to end was 8 months for completion+ 3 months for the deeds! The solicitor didn't know how to work in parallel and we were stuck several times for one or other document without the ability to progress on other documents leading to excessive delays. At the end I had to involve myself chasing on a daily basis, contacting the seller through the agent directly, other party solicitors. Without my intervention the purchase would have definitely failed as my mortgage offer was one week away to expire after completion.

One of many examples to show their inefficiency is the deeds... after completion and after receiving automated emails for 3 months about them chasing someone for the final notice of assignment, I finally decided to contact myself the firm looking for the mentioned person, and for my surprise nobody in the firm knew about my case and told the mentioned person left the company 2 years ago. So this clearly shows the level of "chasing" Avrillo was doing on my case. They sent an email to an non existing person and just let it sit there for months until the client takes action, very unprofessional.

For post-completion there is no supervisor, manager, or anyone in charge to talk about my case. All I could get is to the person answering the phone apologising for the company, the only way to get an answer is using the email and it takes several days for an answer no matter how urgent it is.

I wish websites like ReviewSolicitor get more traction and force the bad apples in the firms to provide a better job. Myself as a well prepared client with several months for any situation I ended up living with a friend and paying for storage for unknown period of time, the amount of stress caused was upsettingly high. Hopefully this doesn't happen to anyone and my review helps someone to get clear expectations when using this firm.

I used Avrillo for my first time buy a few months back. The chain broke but my overall experience was very disappointing.
1. They claim to have a award winning portal. This is a broken portal where searches don’t work in most of the browsers including chrome.
They dump all emails there and expects clients to find and read them.
2. The solicitors are very naive and don’t have an understanding of what to convey. I am now using a matured solicitor from another firm and all questions that I used to ask them about information from seller, they kept pushing me to ask the Agents. I see the difference between a naive and a professional now.
3. The agents don’t talk to your over phone and you need to book an appointment with them. On seeking advice they would would only state the generic statements and provide no clarity.
4. They keep sending self praising emails about how fast they are but in the nutshell they just look to get indemnity and try to finish it there.
5. They will send you thousands of documents. When I spoke to this agent I was using Angela Higgins about the search money which could have been returned to me for next solicitation, she just mentioned you could have read it in the documents we send. So a generic response but they need money for insurance etc that’s when they will give you all details.

I would strongly recommend not to use them. I was suggested to use them by the agent Kallars. Use the ones which are more experienced and deal over email, phones and in person.

I used AVRillo to sell and purchase my new house. Angela Higgins was the best. She was very professional and dealt with every difficult situation with ease. We had a difficult exchange process and I thought my purchase would fall apart, but it didn't and this is simply because of Angela's professionalism and tact, honestly can't thank you enough. Angela was pleasant and very thorough and explained each step of the process which I appreciated. I really hope Angela's top bosses know how good she is - someone forward my review to them please...

Angela, thank you!!!

Brilliant
Brilliant. A little bit overpowering initially with all of the online forms to fill in, but once this is done AV Rillo make the process painless. Contacting them by email works as well. For minor queries I got a reply within 24hours. For bigger issues, for example as completion nears, answers were immediate. We used Sarah and her team and they we all excellent. You really felt they were o your side and all of the legal stuff( and there is a lot) was carefully laid out and explained so a layman could understand it. Well done for providing a great service and thanks. Richard .

As a first time buyer Meltem and her team made the whole process smooth from start to finish. Communication was impeccable ensuring that we always knew what was going on at each stage. Highly recommended.

It’s gone from bad to worse, my first mistake was to listen to my estate agent referral about this so called greatest and fastest company in the UK. First of all they will give you a decent quote, but you end up paying triple, my selling fees were £2679 for selling leasehold maisonette and my buying fees £2728, for buying straightforward empty detached house freehold. They put us under great pressure and stress throughout the whole process in 6 months, making mistakes after mistakes, making us re-sending, reprinting, re-emailing,using special delivery. Constantly chasing them and stressing for replies. Last minute requests usually on Friday just before 3pm when they close and you can’t do anything, call them write them or anything until Monday and then wait till Wednesday to get some reply. Our main solicitor was Nazia Gofur,but I managed to talk to her over 6 months just 4 times, usually we were connected to her assistant Francesca, who was unbelievably incompetent to deal with our problems and most of the time loosing our conversations or sent documents. Their so called 24/7 was useless, not updated most of the time and actually creating more stress. It was usually updated after I raised problem with Francesca. Charging for unnecessary indemnity insurance and other “must have” was very common. Always giving us horror story what could have happened if we don’t follow their advice and pay extra for this and that. Basically they are very very good in money making exercises. After 6 weeks trying to buy house through them they never bothered to tell us that vendor actually haven’t signed contract yet and when they pulled out Avrillo kindly sent us so called discounted invoice(from £1200) for work they have already done £200 instead of £97 I ticked for such case. Francesca or Nazia knew about this problem,but there is cooling time 30 days so why would they bother. Francesca actually made a false statement about Stdl duty to make us pay them to fill form for us even though we planned to do it ourselves as it’s easy enough plus we could manage to do it before the deadline and therefore save us another £200+. We spoke to Francesca on 18.6.2021 Friday at 9.50am if there is everything fine and in order to complete on 21.6. and she confirmed that. Later on she send us email just before closing time that we have 3 working days to transfer outstanding money to them in the amount of £22879.20 otherwise we risk delaying completion and therefore face other charges and penalties. We were so angry, because we knew that actually they owe us over £9000, later in that evening Nazia realized her mistakes and sent us amended email confirming those £9000 + to be transferred to our account,but no apologies whatsoever. On 17.6. just 4 days to our completion they asked me to organise redemption statement with my lender, unbelievable, should that be their job. They also charged me ridiculous amount for lenders work,£360+vat on selling and even more for buying £475 which was easier and more straightforward. We have exchanged on 4.6. leaving them enough time to complete. However they charged us extra £147+vat for completing in less then 14 days, even though it was again Francesca who lost our signed documents previous week and didn’t bother to tell us until next Friday again just before closing time so we don’t have enough time to redeem her mess ups. Tried to make us to pay for chancel repair indemnity insurance,which no one knows why,as it’s been in mediaeval times and cancelled in 2013,but again they will give some horrors example how someone had to pay for church roof repairs. When we refused to pay they still charged us £8 for prearranging policy I guess. They also made us and the vendor to pay for another useless indemnity insurance ,which even their solicitor couldn’t understand why. 5 pack search became cheaper after refusing previous options?? At the end we knew that they received £200 cash back from our lender into their account, but never sent it to us until I mentioned it in Bank and sent email to my mortgage advisor confirming it was sent. Strangely enough all of a sudden I received a phone call from Avrillo that they found extra £200 on their account and would like to send it to us immediately??!?!!!
All in all this company I would never recommend to anyone for being dodgy,practicing very effective money making exercises, making you feel scared, worried and stressed,lack of communication and knowledge from some solicitors and charging you even for breathing.

Victoria is such an experienced and professional solicitor and I am extremely delighted to have a great service from her field. I strongly suggest her and looking forward to get help for my future properties from her . She is very knowledgeable, friendly ,Approachable and so lovely

AVRillo have been fantastic for the sale of our property and purchase of our new home. The sale as had many challenges and their advice throughout has been invaluable. Would highly recommend based on their great communication and experience from start to completion.