Hey Solicitors Ltd

Also known as - Hall Ennion & Young

1.2/5 4 Customer Reviews Leave a review

How Hey Solicitors Ltd compares

Value for money

Excellent

Competitive

Poor

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NATIONAL AVERAGE

Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.

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4 Customer Reviews

1.2/5

Overall experience

  • Value for money
  • Professionalism
  • Initial Impression
  • Approachability
  • Services
  • Knowledge

Reviews summary

  • Excellent
    0
  • Very Good
    0
  • Average
    0
  • Poor
    1
  • Awful
    3
Anonymous
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John
John Added 4 months ago Report to admin This review is for a different branch.
January 31, 2020 20200131232107

Piggy bank

2

When my sister Lynn Zarattini decided to make her only ever Will at the age of 65 she went to her local solicitors Hey in Ely , probably recommend by her Estate Agent who managed her rented properties.
She decided to give Jayne Stephenson at Hey solicitors the responsibility as the only executor.
And pass on ALL of her estate to two large charities.
As I am the last original family member left alive I found the whole process in trying to get any information from the solicitors very frustrating.
When you understand the iron control and unchecked fees they operate within I was shocked Hey charge my sister for writing the Will.
Its odd that the meeting when the Will has done was not recorded!

Was this review helpful? Yes

Rob and Shirley
Rob and Shirley Added 7 months ago 3 found this helpful Report to admin This review is for a different branch.
October 23, 2019 20191023183857

Arrogant, useless and twentieth century

1

We had to deal with Jayne Stephenson after two family deaths, in spite of the fact that we would never have chosen them ourselves. They seem to prey on the vulnerable who are afraid of solicitors and do not realise that you can obtain better prices by researching on the internet. Fortunately we did not use them for anything like the whole process. We have just paid them £394 for no tangible progress whatsoever. They make it clear as soon as you walk into reception that they will not be amenable. Indeed they were not even sure if they held the deeds at all. One of the deaths was sudden whilst we were abroad and they refused to send emails. They also charged to return our phone calls at a rate of £282 per hour. They are not in this century. The solicitors we used for the sale of the house used a web portal for all the documentation. Something Hey Solicitors have not heard of let alone used. We have paid our bill reluctantly since they are quite menacing.

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Anonymous
Anonymous Added 1 year ago 6 found this helpful Report to admin This review is for a different branch.
May 17, 2019 20190517091017

Shocking

1

Unbelievably rude and deprecatory reception staff. Solicitors in my opinion have a superiority about them that I have experienced with no other firm, one named Jane especially; rude, disparaging and indignant . I have dealt with many solicitors in my day, this being the most appalling and hideous experience thus far.

Solicitor named in this review: Briony Levell

Was this review helpful? Yes

Jackie
Jackie Added 1 year ago 11 found this helpful Report to admin This review is for a different branch.
March 13, 2019 20190313014410

Lost all of our legal housing documents

1

Left a letter with ID requesting the documents, over 2 weeks later no response from the solicitor, so I phoned to be told that no longer have ANY of our legal documents. Needless I will be taking this further.

Was this review helpful? Yes

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