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Fletchers Solicitors Limited

3.3 | 23 Reviews 23 Reviews | Dispute Resolution
5,815 Total Company Reviews info icon Dispute Resolution | info icon 5,815 Total Company Reviews Dispute Resolution | info icon 5,815 Total Company Reviews

Office 2, IPS Innovate, Chartermark Way, Colburn Business Park, Catterick Garrison, North Yorkshire, DL9 4QJ

Accepting new clients

Office 2, IPS Innovate, Chartermark Way, Colburn Business Park, Catterick Garrison, North Yorkshire, DL9 4QJ

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 8017099

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Fletchers Solicitors Limited |

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Fletchers Solicitors Limited Review Scores & Client Satisfaction Overview

3.3
Very Good
66%
Value for
Money
Value for money: 66%
61%
Success
Rate
Satisfied with outcome: 61%
61%
Would
Recommend
Would recommend to friends and family: 61%
Communication 3.3/5
Initial Impressions 3.3/5
Approachability 3.3/5
Documentation Accuracy 3.3/5
Legal Knowledge 3.3/5
Value for money 3.3/5
Trading names:
• Fletchers Serious Injury
• Patient Claim Line
• Cycle Claim Line
• Medical Law Network
• Scott Rees & Co Solicitors
• Cycle SOS
• The Compensation Experts
• The Inheritance Experts
• The Medical Negligence Experts
• Fletchers Group
• Serious Injury Law

Rankings by area of expertise

The rankings below show the areas of expertise that Fletchers Solicitors Limited offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Fletchers Solicitors Limited Review Scores & Client Satisfaction Overview

4.4
Excellent
88%
Value for
Money
Value for money: 88%
5% above
national average
87%
Success
Rate
Satisfied with outcome: 87%
5% above
national average
87%
Would
Recommend
Would recommend to friends and family: 87%
6% above
national average
Communication 4.4/5
Initial Impressions 4.4/5
Approachability 4.4/5
Documentation Accuracy 4.4/5
Legal Knowledge 4.4/5
Value for money 4.4/5
Trading names:
• Fletchers Serious Injury
• Patient Claim Line
• Cycle Claim Line
• Medical Law Network
• Scott Rees & Co Solicitors
• Cycle SOS
• The Compensation Experts
• The Inheritance Experts
• The Medical Negligence Experts
• Fletchers Group
• Serious Injury Law

Rankings by area of expertise

The rankings below show the areas of expertise that Fletchers Solicitors Limited offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Contact & Locations - Fletchers Solicitors Limited

Office 2, IPS Innovate, Chartermark Way, Colburn Business Park, Catterick Garrison, North Yorkshire, DL9 4QJ

Reviews

3.3 /5 23 Reviews
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Rating

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Clients say

What clients say about Fletchers Solicitors Limited

Clients praise the firm for expertise in personal injury, medical and dental negligence, and compensation claims, with strong results in challenging and lengthy cases. Reviews highlight clear advice, thorough case handling, and good knowledge of liability and settlement negotiations. Clients especially value the firm’s professionalism, patience, compassion, kindness, understanding, and approachability. Communication is often described as clear, regular, and reassuring, with staff taking time to explain each stage and supporting clients through stressful and complex matters.

Brilliant service
Helpful advice
Professional staff
Clear information
Kind support
Kept informed
Approachable team
Great communication
Patient service
Hard working

ReviewSolicitors Review List

Profile image of Jo

Jo

Clinical Negligence

Complete confidence in fletchers abilities

From the very beginning I was sure that this was the solicitor to help me, I was always listened to and kept in the loop the whole time, I’m delighted with the outcome

A representative from Fletchers Solicitors responded to this review

Hi Jo, Thank you so much for your wonderful review of Fletchers Solicitors. We really appreciate your feedback and we are delighted to hear how you felt confident with us since the very beginning. We are glad you are delighted with the outcome and wish you all the best. Please reach out if you ever require anything else. Kind regards, Kayleigh

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Peter

Good experience so far

They seem to be handling my possible claim very well

A representative from Fletchers Solicitors responded to this review

Hi Peter, Thank you so much for taking the time to leave your wonderful review on Fletchers Solicitors. We're grateful to hear that you've had a positive experience so far and that you feel confident in our handling of your potential claim. Our team is dedicated to providing high quality service and support to all our clients, and feedback like yours means so much to us. If you have any further questions or concerns as we continue to assist you, please don't hesitate to reach out. We're here to help every step of the way. Kind regards, Kayleigh

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Other Reviews

Profile image of Black

Black

Personal Injury

Black

These guys work miracles, they helped me with an incident I experienced in a nightclub from the security team of that club . It seemed impossible but a settlement has now been agreed out of court. Big thanks to Martin and his team.

A representative from Fletchers Solicitors responded to this review

Thank you for your thoughtful review! We understand that the process can sometimes feel long and complex, so we’re truly pleased to hear that our team provided the support you needed along the way. Keeping our clients informed and feeling supported is a top priority for us, and we’re delighted that we could help you reach a successful conclusion. We really appreciate your recommendation and kind words. Wishing you all the best for the future!

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My

A client

All the facts were available from the beginning so they could have assessed the chances of success. Instead I was led to believe I had a good case whilst it seems the whole process was a complete waste of time. No I would not recommended Fletchers.

A representative from Fletchers Solicitors responded to this review

We’re sorry to hear that you feel this way. At Fletchers Solicitors, we always strive to provide the best possible service, and we would never want to add to what must already be a difficult time for you. If you are happy to share more information, we’d really like the opportunity to investigate your concerns in more detail. Please email us at: CustomerTeamNew@fs.co.uk with your case reference number and details of your query to ensure the promptest response. Thank you.

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Andrew

Andrew

I highly recommend fletchers solicitor here has great Staff , who takes cases Seriously. Very lovely kindest people, help lots of charities. My 2022 case Outcome had surprised all my family myself just to win one of my claims over moon I'm very grateful this case wasn't unsuccessful as 2021 case which was, Not fletchers Fault of this. I'm happy that my case handlers here Didnt gived up on me regarding my behaviour and my 2022 case. Thank you , Everyone :)

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Michael

Michael

An ok company but I found they went over the same things over and over it seemed to me to be an open and shut case because of the admission of guilt and confession of blame in letter's sent to me by the defendant, also don't understand how the solicitors got a payment of £5000 half way through my case from the defendants to help pay some of there costs which doesn't seem to have been added to the offtakes taken to pay for the services from them , but all and all happy with the outcome.

A representative from Fletchers Solicitors responded to this review

Hi Michael, Thank you for your review and for sharing your experience with us. We're pleased to hear that you are happy with the outcome of your case. We appreciate your feedback regarding the process and understand that at times it may have felt repetitive. Our aim is always to ensure every detail is thoroughly reviewed so we can achieve the best possible result for our clients. Regarding the interim payment you mentioned, these funds are typically used to cover certain costs as the case progresses. However, if you have any concerns about how this was accounted for, we would be happy to clarify this for you. Please feel free to get in touch with our team. We appreciate you choosing Fletchers Solicitors and wish you all the best for the future. Best wishes, Kayleigh

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Robert

Robert

Great result despite an initial dispute on liability

A representative from Fletchers Solicitors responded to this review

Hi Robert, Thank you for sharing your feedback. We're delighted to hear that you achieved a great result with your case, even after facing initial challenges regarding liability. At Fletchers Solicitors, we strive to navigate complex situations effectively, ensuring the best possible outcome for our clients. Your patience and trust in our expertise played a key role in overcoming the dispute and achieving success. If there's anything further we can assist you with, please don't hesitate to reach out. Thank you again for choosing Fletchers Solicitors. Kind regards, Kayleigh

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Reviews

4.4 /5 5815 Reviews
Filter your results
Star rating
Review Source

Rating

Review Source

Clients say

What clients say about Fletchers Solicitors Limited

Clients praise the firm for expertise in personal injury, medical and dental negligence, and compensation claims, with strong results in challenging and lengthy cases. Reviews highlight clear advice, thorough case handling, and good knowledge of liability and settlement negotiations. Clients especially value the firm’s professionalism, patience, compassion, kindness, understanding, and approachability. Communication is often described as clear, regular, and reassuring, with staff taking time to explain each stage and supporting clients through stressful and complex matters.

Brilliant service
Helpful advice
Professional staff
Clear information
Kind support
Kept informed
Approachable team
Great communication
Patient service
Hard working

ReviewSolicitors Review List

Profile image of anonymous

anonymous

The worst solicitors I have ever dealt with

The solicitors I instructed have been the most disappointing I have ever dealt with. What should have been a straightforward “no win, no fee” matter has now been left unresolved for over two years. I raised a formal complaint last year, after which a representative assured me she would contact me daily until the issue was resolved. She did so for only two days, and I have not heard from her since. This lack of follow-up and communication is unacceptable. Furthermore, clients are encouraged to take out insurance policies, despite the apparent reality that, once legal costs and insurance premiums are deducted, the client is likely to receive little or no financial benefit. This practice raises serious concerns about transparency and fairness. Overall, my experience has been a significant waste of time and has caused considerable frustration. I would strongly encourage others in a similar situation to raise formal complaints and provide feedback to the appropriate regulatory bodies. In England and Wales, concerns about solicitors can be reported to the Legal Ombudsman, who handles complaints about poor service, or to the Solicitors Regulation Authority if there are concerns about professional conduct.

A representative from Fletchers Solicitors responded to this review

Update 19/03/2026: Hi there, Thank you for providing your details, we’ve now been able to locate your file. We can see that in September 2025 our Complaints Team contacted you to ask whether you wished to raise a formal complaint, and you advised that you required an update. An update was provided the same day, but we want to apologise if things have still felt unclear since then. If you now feel a formal complaint would be the right step for you, please email us at Customerteamnew@fs.co.uk, and we will make sure your concerns are formally reviewed through the appropriate channels. In the meantime, your case handler will be in touch as soon as possible to discuss things further and make sure you have the support and information you need. If you have any further queries please don't hesitate to get in touch. Best wishes Samantha 18/03/2026: Hi there, Thank you for taking the time to share your feedback. We’re really sorry to hear about your experience and want to reassure you this is not the level of communication or support we aim to provide. The delays and lack of follow‑up you’ve described fall short of our service standards, and we appreciate you bringing this to our attention. As you have raised a formal complaint previously, this will need to be followed up through the appropriate channels so it can be properly reviewed and addressed. To assist with this, we have requested some further information from you via Trustpilot so we can locate your file and ensure your concerns are passed to the correct team. Alternatively, you an contact us directly at Customerteamnew@fs.co.uk. Thank you again for raising this with us, and we hope to resolve matters properly for you. Best wishes Samantha

1
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Phil

Never use these fletchers Southport below is why made my life hel

This current representation established don’t work directly within the legal principles or law confines They had made my life bad by abusing my financial compensation and PIP of the government They havent even given me financial reports even though I told Office of public guardian and they told me I should receive they by 11/04/2025 but guess what I didn’t receive them which leads me to believe they are hiding the abuse of my financial compensation funds below are more issues I’ve sustained with fletchers architecture to undertake a property I supposedly purchased she ls told the architect not to hand over the keys 2, manipulation of my mother family members for example when I chose waddingtons to represent me saying to my mother look at there reviews 3, manipulation of my mother again telling her to tell my brother that when I wanted to change deputy to him she told my mum to tell my brother it’s a full time job he isn’t an accountant it’s clearly not 4, the original recommended assessor for mental capacity was falsified so again she’s probably told Alec Larroway who he went to university with the assessor Amy Burns my PA was in the meeting he read the report and stated you didn’t say that I said I know she made her own interpretation of what i stated So I had capacity at this point but Lucy with her manipulation control he stated otherwise I did and assessors exam for mental capacity a couple of months after this to prove a point I had capacity I passed it So how could I be an assessor but not have mental capacity weres the logic in this I managed to do this because its relevant for the construction industry to determine if a person has capacity to undertake there work I have a certificate as proof I have all evidence to back my truth statements up My family members, certificate emails She needs tricking off her current position for inappropriate inadequacy incompetence lying principles

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Kris

Highly Professional and Supportive Service

I would like to express my sincere appreciation and gratitude to the serious injury team at Fletchers Solicitors for their highly professional and competent services. Throughout my case, communication was always clear and efficient. The team consistently provided regular updates and responded promptly to any queries I had, ensuring I felt informed and supported at all times. I would especially like to acknowledge Gerard Horton, David Eyres, and Gemma Roberts for the exceptional way they handled my case. Their professionalism, attention to detail, and dedication were outstanding. At the same time, they were incredibly friendly, compassionate, and supportive, which made a difficult situation much easier to manage. Thank you again for everything you have done for me. I would highly recommend Fletchers Solicitors and their services to anyone in need of legal support.

A representative from Fletchers Solicitors responded to this review

Hi Kris, Thank you for taking the time to share such thoughtful and positive feedback about your experience with our Serious Injury team. We are truly delighted to hear that Gerard Horton, David Eyres, and Gemma Roberts provided you with the professionalism, dedication, and compassion you needed during such a challenging time. Ensuring that our clients feel informed, supported, and cared for is at the heart of what we do, so it’s wonderful to know that this was reflected throughout your case. Wishing you all the very best for the future, and please do not hesitate to reach out if we can assist you further. Kind regards, Kayleigh

1
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Profile image of Claire

Claire

Clinical Negligence

Professional throughout

I have always been unsure with solicitors, but I can say that Fletchers have been fantastic throughout the whole of my journey. I was given a contact name and number so I had continuity. They have always been very helpful with any questions or queries I had and nothing was too much trouble for them. The communication either via e-mail or telephone has been impeccable and I would highly recommend Fletchers Solicitors.

A representative from Fletchers Solicitors responded to this review

Hi Claire, Thank you so much for your thoughtful review and kind words. We’re delighted to hear that we were able to ease any concerns you had and provide you with the support and continuity you needed throughout your journey with us. Our team strives to make the process as seamless as possible, and it’s wonderful to know that our communication and willingness to assist made a positive impact. Your recommendation means a great deal to us, and we truly appreciate your trust. If you ever need our assistance again, please don’t hesitate to reach out. Best regards, Kayleigh

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Elaines

Excellent service

I would recommend this company. I cannot fault the way they dealt with my case . I'd like to specifically mention Tyler who was patient, kind and understanding . He explained things very well and responded to queries very quickly .

0
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Other Reviews

Profile image of Ruth Hankey

Ruth Hankey

Ruth

Always kept me updated and were great handling my case, I would definitely recommend.

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Jessica de Vrieze

Jessica

Putting a claim in is stressful, particularly when you want to draw a line under a certain period of time but Fletchers have kept me informed throughout the process and answered any questions I may have promptly.

Hi Jessica, Thank you for taking the time to share your experience. We understand that pursuing a claim can be stressful, particularly when you're trying to move on from a difficult chapter in your life, so we're really pleased to hear that our team helped make the process feel more manageable for you. It's great to know that you felt kept informed throughout and that your questions were answered promptly. We're pleased that we could support you along the way, and we wish you all the very best for the future. Samantha

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Profile image of Terry Cotton

Terry Cotton

Terry

Worth the wait!!! Excellent job 👏 always kept in touch with the progress of my case. Professional to the letter!! Thank you Fletchers 👍🏻

Hi Terry, Thank you so much for your wonderful review! We're really pleased to hear you felt kept informed throughout your case and that you were happy with the service you received. Your kind words about our professionalism mean a lot to us, and we really appreciate you taking the time to share your feedback. Thank you for choosing Fletchers, and we wish you all the very best for the future. Samantha

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ollie brookes

ollie

Very professional ,helpful and friendly at all times. Nina, Chris and Ian have worked so hard for me for 7.5 years. It was a pleasure to deal with them and a joy to know them. I have had a very successful claim which was purely due to Chris and Nina. Thank you so much for making the rest of my life secure.

Hi Ollie, Thank you so much for taking the time to share such a lovely review. We're delighted to hear about the positive impact that Nina, Chris and Ian had on your journey over the last 7.5 years. We know that a claim lasting so long can become a significant part of someone's life, so it's touching to hear that they not only worked tirelessly on your behalf but also made the process a positive experience for you. Your words about it being a pleasure to deal with them and a joy to know them will mean so much to the team. We're so pleased that a successful outcome was achieved and that it has helped provide security for your future. Seeing your lovely photo alongside such kind feedback made your review even more special, and we're so grateful that you took the time to share your experience. Thank you for placing your trust in Fletchers throughout this journey. We'll be sure to pass your wonderful comments on to Nina, Chris and Ian. We wish you all the very best for the future. Samantha

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Ginge Goulding

Ginge

My experience with Fletchers Solicitors can best be summarised as "very little chasing, very little of anything." Months pass, progress doesn't. Communication is sparse, urgency appears non-existent, and any sense that someone is actively fighting your corner is entirely absent. Most of the time I was left wondering whether my case was actually being worked on or simply sitting in a pile waiting for the next stock update. When you're paying professionals to pursue a claim, you expect persistence, pressure and proactive action. What I experienced felt more like passive observation from the sidelines. If your strategy is to wait indefinitely and hope for the best, you'll feel right at home. If you're looking for a solicitor willing to push a case forward, you may be disappointed. The honey badger is known for tenacity. Sadly, I saw very little of it here.

Hi there, We're sorry to hear how frustrated and disappointed you have felt during your claim, and that you were left feeling uncertain about the progress of your claim and whether enough was being done on your behalf. We understand that when you place your trust in a solicitor, you want to feel confident that your case is being actively progressed, that opportunities are being pursued, and that you are kept informed along the way, particularly during what can already be a stressful time. Every client should feel supported, updated, and reassured that their concerns are being heard. We would very much like the opportunity to review your concerns further. Unfortunately, we have been unable to identify your file from the information provided in your review alone. Please contact us at Customerteamnew@fs.co.uk with your full name and any additional details that may help us locate your file. Once we have this information, we will be happy to investigate the matter further. Thank you for your feedback. We recognise your disappointment and would welcome the opportunity to better understand what has happened and review the service you received. Best wishes, Samantha

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