Jackson Quinn

This review is for a different branch.

Having reflected and taken time to make a review, I still am on the same mindset that Jackson Quinn are not a company I would recommend. Throughout the most traumatic time of my life I felt a nuisance, I wasn’t updated (even a note to say, we haven’t heard would be good) and things occurred that were factually not ok. One instance was a court position being a draft I had asked to amend, which was submitted to court as it was (I knew this immediately in court when the other party raised it was inaccurate, as it was!), another was them describing a situation incorrectly verbally in pre court hearings to the other party, who has since used this against me over and over. I didn’t raise either at the time, perhaps I should have, but with life at the time, I just didn’t have the energy, and at no point did I feel supported. The outcome was the absolutely least desirable too, with a shift to a 7/7 arrangement when our daughter had previously been with me 5/7

The only grace in the whole situation was the amazing Rufia, who I was advised would be my solicitor the day before, who did her very best with everything that went before - she made me feel supported within 5 minutes of meeting her, and I will be forever grateful for her at the last hurdle.

This review is for a different branch.

I enlisted the services of Jackson Quinn Solicitors in Worksop to obtain Lasting Power of Attorney for my wife and I in July 2022.

After several months they contacted us to say that their legal executive who was handling the case had left the company and had failed to witness our signatures. As a result of this the process would have to be restarted.

We accepted this and completed a new batch of documents which were quickly submitted. We then assumed that everything was in place and the application was progressing, on the understanding that it could take several months due to the Covid backlog as initially explained.

12 months later they contacted us to say they were closing the file if we didn't respond. I went to see them, and they said this was because they had not received my daughter's completed attorney form. I showed them the certified proof of delivery to their office, but they had no explanation for its whereabouts. For a year they had seemingly sat on the file and failed to provide any update on progress. Had I been aware of the missing document this could have been addressed. In light of this I informed them that I no longer wished to proceed and asked for a refund.

I put my complaint in writing, which was immediately acknowledged, but received no further communication within the 8 weeks as outlined within their complaints procedure. Only after referring my complaint to the Law Society Legal Ombudsman did I receive an offer of a full refund.

It is my view that Jackson Quinn Solicitors displayed a clear lack of professionalism and poor communication throughout this process, and I would not recommend their services based on my experience above.

This review is for a different branch.

I vised the office in Worksop to make a new will. I am 76 years old and it was dreadful it took 4 attempts to get a correct will which was not full of spelling mistakes. I admit that I changed my instructions but working form home due to the lockdown is not successful for them. Due to ill health I managed to get them to post me an acceptable will which was dated signed and witnessed in the garden of the flats where I live. I advised them by email what I had done and told them that the original was in safe keeping with my funeral instructions and low and behold got an email back requesting I send them a copy. So if you want to avoid a nervous breakdown do not use them. On the plus side when I complained I received refund of the fee charged.