Parry Carver

1.0/5 3 Customer Reviews Leave a review

How Parry Carver compares

Value for money

Excellent

Competitive

Poor

THIS FIRM

NATIONAL AVERAGE

Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.

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3 Customer Reviews

1.0/5

Overall experience

  • Value for money
  • Professionalism
  • Initial Impression
  • Approachability
  • Services
  • Knowledge

Reviews summary

  • Excellent
    0
  • Very Good
    0
  • Average
    0
  • Poor
    0
  • Awful
    3
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Paul
Paul Added 1 month ago Report to admin
February 09, 2020 20200209135408

Don't expect good service!

1

I instructed Parry Carver Wellington, to deal with the divorce my wife had requested. From the outset there was - ZERO EMPATHY, EXTREAMLY UNHELPFUL - Stuart J Cairns, treated me as if I should know what was going on. I have never had to go through a divorce before, and hadn't a clue. and tried to communicate this, but as I say there was absolute minimum guidance from this ***** person. You would get better service in the pound shop! I realize no solicitors are cheap, but all the more reason why they should give a helpful and compassionate service. I had to chase them for any answers as to what was going on , they only seemed to contact me when they wanted paying!!

Was this review helpful? Yes

Paul
Paul Added 1 month ago Report to admin
February 09, 2020 20200209134233

Don't expect good service!

1

I instructed Parry Carver Wellington, to deal with the divorce my wife had requested. From the outset there was - ZERO EMPATHY, EXTREAMLY UNHELPFUL - Stuart J Cairns, treated me as if I should know what was going on. I have never had to go through a divorce before, and hadn't a clue. and tried to communicate this, but as I say there was absolute minimum guidance from this ***** person. You would get better service in the pound shop! I realize no solicitors are cheap, but all the more reason why they should give a helpful and compassionate service. I had to chase them for any answers as to what was going on , they only seemed to contact me when they wanted paying!!

Solicitor named in this review: Stuart Cairns

Was this review helpful? Yes

Karen
Karen Added 1 month ago Report to admin This review is for a different branch.
March 01, 2020 20200301224925

Terrible result, complaint to Ombudsman resulted in Parry Carver reducing their bill, and for separate issues the ICO had to explain their data protection responsibilities!

1

My divorce was stressful and unnecessarily prolonged, and unfortunately struggling to get responses or progress from my own solicitor was a major factor. The concentration became a battle of words between the two waring firms,which my solicitor took personally,and the original proposal of an agreed 50/50 division of funds, the whole aim of the instruction, was lost in that battle. My settlement was hugely disappointing,falling far short of the original agreed fifty percent. The way I was handled warranted a referral to the Legal Ombudsman,who recommended that the firm reduce their final bill.In addition they received a reprimand from the Information Commissioners Office for incorrect statements made to me. These together are a strong indication of the quality of service I received.I am unable to recommend this firm. I should also have gone to the SRA, but there are only so many battles you can withstand.

Solicitor named in this review: Samantha Hoyle

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