O'Neill Patient Solicitors Llp

I don’t normally write reviews, but in this situation I feel it’s important to warn others about my experience with these solicitors. ONP Solicitors were appointed by NatWest to handle my remortgage. What should have been a straightforward process turned into a stressful and frustrating ordeal, to the point where I’ve now had to involve the Legal Ombudsman. From the very beginning, communication was a major issue. Emails and phone calls went unanswered, and we constantly had to chase them just to move the case forward. They initially assured us we could complete on our requested date, but this didn’t happen, which caused us to incur additional charges. We were then given multiple different completion dates, and it felt like no one had a clear understanding of what was happening with our case. Several important documents were never provided to us, and the situation worsened when money was taken from our additional borrowing for what they described as “additional work.” At no point were we told this work was needed, and despite us asking for evidence of what had been done, nothing has been provided. We also put in writing that we did not give permission for these charges, but the money was taken anyway. Had we not had additional borrowing available, I don’t see how they could have taken these funds. When we attempted to make a formal complaint, the staff member we spoke to was extremely rude, saying, “You didn’t appoint us, NatWest did,” which made us feel as though our concerns didn’t matter. We are still waiting for a proper response. We have now contacted the SRA and the Legal Ombudsman because of the seriousness of what happened. If I could give minus stars, I would. I genuinely hope this helps prevent anyone else from going through the same experience.

I used ONP service to purchase a property. The service was very slow and required lot of follow ups. My point of contact was very rude, unapproachable and unhelpful. He did the minimum to complete the transaction without providing any inputs or proper due diligence which caused me lot of issues and money spent. He even did not bother to inform me when the property registration was completed. I will never use their service again

They work too closely with developers and repeat the same misleading claims about the maintenance of public spaces. Buyers are pushed towards the developer’s preferred solicitor with promises of quicker reservations and guaranteed plots. First-time buyers often do not realise what they are signing up for. The fees seem reasonable at first, but buyers are misled and mis-sold. Solicitors are paid to protect the buyer’s interests but appear to prioritise the developer instead. When the TP1 wording is questioned, they claim it is standard and that the council will adopt the land, based only on what the developer says. Years later, the land remains privately managed, the charges continue, and homeowners have no control. There is no cap, no regulation, and no clear explanation of the long-term financial burden at the point of sale. These estates are not gated communities. They are open developments with public roads and spaces. Many include affordable homes or schemes to attract first-time buyers. That excitement around home ownership is used to draw people in, only to be exploited. Marketing presents a lifestyle dream with manicured green space and community charm. The reality is long-term financial obligations hidden behind legal wording few buyers understand until it is too late. Homes are sold as freehold but come with leasehold-style charges that are permanent. Owners are tied into rent-like payments for land they do not control. These charges often cover public areas used by all, yet the council refuses to adopt them and the developer retains control to create an ongoing income stream. Residents already pay full council tax. That should cover local services, as it does elsewhere. They also contribute to infrastructure through the property purchase price and Section 106 agreements. Yet they are still billed again through private estate fees, much of which goes to administration. This is made possible by a loophole in Section 2(3)(c) of the Rentcharges Act 1977. It was never intended for large modern housing estates. It has not yet been challenged in court, but one day it will be. Those who enabled it should be held accountable. Shame on all governments and councils for allowing this to happen. It undermines trust in home ownership and leaves residents paying to maintain land they were told would be adopted.

Very poor and highly unprofessional service offered. Amongst examples of poor service I had the misfortune to handle with this company were the following: 1) Assigned case manager very difficult to contact. No direct line and numerous emails and phone calls go unanswered and replied to 7-10 days after initial sending. 2) Responses when offered show lack of knowledge which seriously undermines confidence in the ability and competence of case worker in dealing with legal matters. 3) Paper work for transfer to ownership in Title Deed were not filed with the land registry a full 10 weeks after completion of house sale. 4) Indemnity Insurance to protect against rentcharge actions were not taken until I requested for proof of Indemnity Insurance certificate, a full 10 weeks after completion of house sale. This is despite the insurance being charged for. Overall, a very experience and a firm I will never use again for legal services

I was recommended to use this legal firm through my financial advisor CMME. ONP took on my case almost two months ago and proved to be very bad. They never responded to my phone calls or emails, failed to reply to enquiries from the seller's solicitor and frequently went on leave without telling me who would be dealing with my case in their absence. Avoid them at all costs and get yourself another solicitor. I don’t know why CMME thinks ONP are wonderful when it’s clear to see they are really bad in doing their job. Their recent hacking issue could had been avoided as I did tell them several months that there are too many nonsecure pages on their site which are open to hacking and s*amme. It seems that O’Neill firm is not taking their responsibility seriously when it comes to protecting themselves from fr aud I disinstructed this firm after two wasteful months.