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How Cavendish Legal Group Compares

Value for money

!

Limited data.

This firm - 83%
National Average
Poor Competitive Excellent

Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.

This score has been calculated using up to the last 300 reviews left by clients of Cavendish Legal Group on ReviewSolicitors.

As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Cavendish Legal Group. These questions include:

  • Value for money (a rating of 1-5)
  • How much were you initially quoted or how much did you expect to pay?
  • Approximately how much did you end up spending for the legal services provided (ignoring disbursements and court fees)
  • Did you think this was underpriced, overpriced or about right?
  • Overall experience

We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.

Underpriced 0%
Overpriced 100%
About Right 0%

If you would like to read more about how we work with our review data please see our Transparency section.

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Would recommend to
friends and family

This firm - 81%
National Average
0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Cavendish Legal Group and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.

You can use this data to see how Cavendish Legal Group performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.

As part of our review questionnaire we ask the question:

"Would you recommend this firm to somebody else?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 81%
No 19%

If you would like to read more about how we work with our review data please see our Transparency section.

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Satisfied with
outcome of matter

This firm - 81%
National Average
0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Cavendish Legal Group and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.

You can use this data to see how Cavendish Legal Group compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.

As part of our review questionnaire we ask the question:

"Were you satisfied with the outcome of your case?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 81%
No 19%

If you would like to read more about how we work with our review data please see our Transparency section.

Read moreless...

Rankings by area of expertise

The rankings below show the areas of expertise that Cavendish Legal Group offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.

Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.

Review Sources

Client Reviews

4.1/5

Reviews summary

  • Excellent

    24455
  • Very Good

    2217
  • Average

    390
  • Poor

    396
  • Awful

    2527

Overall experience

  • Value For Money
  • Communication
  • Initial Impressions
  • Approachability
  • Documentation Accuracy
  • Legal knowledge
Mike

Matter Type:

Residential Conveyancing

Mike

November 29, 2023

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Absolutely Disgusted

I'm now in the 6th month of O'Neill 'handling' the conveyancing of a flat I hope to purchase. It's looking increasing unlikely since my mortgage offer expires on the 19th December.

The solicitor assigned to me has been unresponsive, rarely replying to enquiries from either myself or the seller's estate agent and frequently goes on leave without telling me who will be dealing with the case in his absence.

I urge anyone NOT to use O'Neill and I urge L&C never to recommend them to new clients.

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Tsz

Tsz

May 19, 2025

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Lovely experience

I had a great experience with Chiara. As a foreigner and a first-time home buyer in the UK, I had no prior experience and faced many challenges during the process. However, she was extremely patient, professional, and always took the time to clearly explain everything and guide me through every step. She was also very responsive, never delayed any matters, and handled everything with great care and attention to detail. Thanks to her dedicated support, I was able to successfully complete the purchase. Without her help, I might not have been able to secure this property. I truly appreciate her hard work and highly recommend her to anyone looking for a reliable and knowledgeable solicitor.

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J

J

April 14, 2025

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Should be representing the client, not the developer

They work too closely with developers and repeat the same misleading claims about the maintenance of public spaces. Buyers are pushed towards the developer’s preferred solicitor with promises of quicker reservations and guaranteed plots. First-time buyers often do not realise what they are signing up for.

The fees seem reasonable at first, but buyers are misled and mis-sold. Solicitors are paid to protect the buyer’s interests but appear to prioritise the developer instead. When the TP1 wording is questioned, they claim it is standard and that the council will adopt the land, based only on what the developer says.

Years later, the land remains privately managed, the charges continue, and homeowners have no control. There is no cap, no regulation, and no clear explanation of the long-term financial burden at the point of sale.

These estates are not gated communities. They are open developments with public roads and spaces. Many include affordable homes or schemes to attract first-time buyers. That excitement around home ownership is used to draw people in, only to be exploited.

Marketing presents a lifestyle dream with manicured green space and community charm. The reality is long-term financial obligations hidden behind legal wording few buyers understand until it is too late.

Homes are sold as freehold but come with leasehold-style charges that are permanent. Owners are tied into rent-like payments for land they do not control. These charges often cover public areas used by all, yet the council refuses to adopt them and the developer retains control to create an ongoing income stream.

Residents already pay full council tax. That should cover local services, as it does elsewhere. They also contribute to infrastructure through the property purchase price and Section 106 agreements. Yet they are still billed again through private estate fees, much of which goes to administration.

This is made possible by a loophole in Section 2(3)(c) of the Rentcharges Act 1977. It was never intended for large modern housing estates. It has not yet been challenged in court, but one day it will be. Those who enabled it should be held accountable.

Shame on all governments and councils for allowing this to happen. It undermines trust in home ownership and leaves residents paying to maintain land they were told would be adopted.

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J

J

April 14, 2025

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Collected on:

Works too closely to developers and should be working for the buyer.

They work too closely with developers and repeat the same misleading claims about the maintenance of public spaces. Buyers are pushed towards the developer’s preferred solicitor with promises of quicker reservations and guaranteed plots. First-time buyers often do not realise what they are signing up for.

The fees seem reasonable at first, but buyers are misled and mis-sold. Solicitors are paid to protect the buyer’s interests but appear to prioritise the developer instead. When the TP1 wording is questioned, they claim it is standard and that the council will adopt the land, based only on what the developer says.

Years later, the land remains privately managed, the charges continue, and homeowners have no control. There is no cap, no regulation, and no clear explanation of the long-term financial burden at the point of sale.

These estates are not gated communities. They are open developments with public roads and spaces. Many include affordable homes or schemes to attract first-time buyers. That excitement around home ownership is used to draw people in, only to be exploited.

Marketing presents a lifestyle dream with manicured green space and community charm. The reality is long-term financial obligations hidden behind legal wording few buyers understand until it is too late.

Homes are sold as freehold but come with leasehold-style charges that are permanent. Owners are tied into rent-like payments for land they do not control. These charges often cover public areas used by all, yet the council refuses to adopt them and the developer retains control to create an ongoing income stream.

Residents already pay full council tax. That should cover local services, as it does elsewhere. They also contribute to infrastructure through the property purchase price and Section 106 agreements. Yet they are still billed again through private estate fees, much of which goes to administration.

This is made possible by a loophole in Section 2(3)(c) of the Rentcharges Act 1977. It was never intended for large modern housing estates. It has not yet been challenged in court, but one day it will be. Those who enabled it should be held accountable.

Shame on all governments and councils for allowing this to happen. It undermines trust in home ownership and leaves residents paying to maintain land they were told would be adopted.

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kelly

Matter Type:

Residential Conveyancing

kelly

April 14, 2025

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Perfect service every time.

O'Neill Patient is an outstanding company, we have used them 4 times now, and each time the service has been perfect. A special thank you to Sophie Hill, her work is absolutely amazing, she is very professional, extremely helpful, always prompt, and her knowledge of the conveyancing and legal matters is to be admired. Sophie Hill is who we request to do our conveyancing, we will request her for any future transactions. Sophie deserves a promotion due to her effort and the overall credit she is to this O'Neill Patient. Thank you again. From Freeman-Haines.

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Stefan

Matter Type:

Residential Conveyancing

Stefan

March 26, 2025

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Breached their contract

They seem too busy and overworked, email replies are usually 2-3 words long if they even reply the first time you ask about something.

So, if your case is slightly more complex than they'd like to, they'll make up a reason to drop you in breach of their own contract, refuse to reply to you, or refund your money.

I'm going to be seeking damages and raising the case with the Solicitors Regulation Authority.

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Luke

Matter Type:

New home purchases and sales

Luke

February 18, 2025

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Super Responsive

I had a great experience using Cavendish Legal Group.
They acted promptly to support with my house purchase, and were super responsive with follow-up queries.

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Naveen

Matter Type:

Residential Conveyancing

Naveen

January 15, 2025

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AVOID LIKE THE PLAGUE

I am currently in the middle of a very painful situation with O'Neill Patient Solicitors, absolutely unprofessional bunch - messed up a totally chain free situation due to their incompetence. I only went with them due to L&C's recommendation, but how I wish I had read these comments on here/reddit or the Sunday Times article (as their Google and Trustpilot average scores are high, I bet most all are paid/incentivised reviews).

The situation is ONP completed my onboarding by doing their necessary KYC/AML checks at the onset and then essentially misplaced my KYC file / documents altogether, and they proceeded to do all the conveyancing work (at snail's pace I must add). After months of delays / unresponsive on emails, as both the sellers and us buyers were ready to exchange ONP started asking for additional documents related to KYC(!) such as previous payslips from previous employer (which takes 6-8 weeks at a large global firm). Strictly speaking no work should have been done before KYC process was completed but this just shows they just misplaced my documents and then started asking for additional documents in the last minute.

When I escalated higher up at ONP, the solicitor's manager emails saying all in hand, but then even the manager goes unresponsive to my simple questions, so every one at ONP just does not bother checking their emails (we are talking weeks of unresponsiveness here) and they can't be trusted with important documents let alone getting the work done.

Absolutely shambolic, and as many have said before AVOID O'Neill Patient LIKE THE PLAGUE!

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Drazen

Matter Type:

New home purchases and sales

Drazen

January 14, 2025

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Collected on:

AVOID! Incompetent solicitors that could cost you ££££'s!

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Drazen Macan
6 reviews
GB
Rated 1 out of 5 stars
AVOID! Very unprofessional, slow and HI RISK TO YOU!
Very slow to respond. Very confusing process - nothing has been explained to the end customer and thus completely mismanaging any expectations. Premiumly priced for a
less than satisfactory service. There are also hidden fees so 0 points for transparency regarding their online portal... Do some due diligence before appointing a solicitor for your property - we would NOT recommend ONP based on our experience. The solicitor we have been liaising with is called Aimee. No follow-up to mails. No follow-up to calls. A lack of a fundamental principle to delivering customer service... no management of expectations and lots of uncertainty around whether the agreed deadlines can be and will be met.

Update 13/01/2025 0 - the day before I am due to exchange and still no commitment or follow-up to advise on current status. At risk of losing the property due to the incompetence of ONP solicitors. My confidence in in this business meeting the agreed service deliverables as contracted? Very, very low... Save yourself the hassle and appoint a competent, qualified and firm that can deliver to customer requirements.

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Sarajane

Sarajane

October 25, 2024

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Extremely happy

Extremely happy with the service we received from O'Neill Patient Solicitors! Our solicitor Harry Thompson kept us updated throughout the whole process he has been very helpful answering all of my questions in speedy time and explaining things when I didn't understand, he was ready to complete a month before the rest of the chain, always very polite,
Thank you Harry for your excellent service! Very reasonable charge for the service provided.

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Reviews collected from

Mia

Mia

June 13, 2025

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Mia

We had a brilliant experience with Liam Duckhouse! Super efficient, excellent communication, very informative and I would highly recommend!

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Simon

Simon

June 11, 2025

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Simon

Sluggish and impersonal service. Very poor communications, emails and phone calls go unanswered, I've felt in the dark throughout. Would not recommend at all. My solicitor, Aiden, has so far answered requests for updates with brusque and incomplete answers like I was bothering him. Really disappointing experience and unnecessarily slow for what should be a simple transaction with no chain on either side.

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Tom

Tom

June 11, 2025

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Tom

Used this company for a remortgage. They were appointed for free by Lloyds, great job. The app is really good and easy to use. William Dobson was good, quick to respond and helpful.

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Naomi

Naomi

June 11, 2025

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Naomi

We have recently used ONP for a house purchase, and all has gone smoothly. Using a portal was a new experience for us, which I think some will find easier or prefer more than others. Some delays in waiting for responses, however all queries were dealt with and support did increase towards completion, which was appreciated - Thanks ONP.

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Linh

Linh

June 10, 2025

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Linh

I’ve used this firm three times over the past 10 years, twice for residential property transactions and once for a commercial property; and each experience has been excellent. The process was always smooth, communication was clear and timely, and the team conducted everything with professionalism. I highly recommend Steven Thomas for commercial property matters and Chloe Smith for residential. I wouldn’t hesitate to use their services again.

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Cavendish Legal Group are accredited by

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About this branch

Regulated by

Solicitors Regulation Authority

Legal services

Personal areas of law

  • Housing & Property
    • Anti-social Behaviour
    • Boundary Disputes
    • Buying at auction
    • Declarations of trusts
    • Deeds of Gifts
    • Deeds of easements, variation, deeds of rectifications
    • Dilapidation Claims
    • Evicting Squatters and Trespassers
    • Exclusivity and lock-out agreements
    • Extending your Lease
    • Freehold Enfranchisement
    • Housing Associations
    • Housing Management
    • Housing disputes
    • Injunctions
    • Investment and buy to let properties
    • Landlord and Tenant
    • Lease Extensions
    • Leasehold properties
    • Matrimonial transfers
    • Neighbour Disputes
    • New home purchases and sales
    • Option agreements and conditional contracts
    • Possession and repossession proceedings
    • Property Disputes
    • Purchase and Sale
    • Remortgaging
    • Renting and Tenancy Agreements
    • Repossessions
    • Residential Conveyancing
    • Restrictive Covenants, Easements and Wayleaves
    • Right of First Refusal
    • Right of Way and Rights to Light
    • Right to Manage
    • Service Charge Disputes
    • Service Charge Recovery
    • Tenancy Breaches, Injunctions and Forfeiture Claims
    • Tenant Eviction
    • Transfer of title
    • Transfers of equity
    • Transfers of parts of land
    • Unpaid Rent, Service or Ground Charges
  • Wills, Trusts & Probate
    • Disputed Probate
    • Disputed Trusts
    • Disputed Wills
    • Probate
    • Trusts
    • Wills

Business areas of law

  • Commercial Property
    • Commercial Leases
    • Commercial mortgages
    • Developer disputes
    • Development plot sales
    • Environmental policy law
    • Finance
    • Investment purchases and Buy to Let
    • Landlord and tenant
    • Purchase and Sale Of Commercial Property
    • Purchase of development land
    • Rights of way issues
    • Sales or purchases of shops, factories, warehouses, offices and licensed premises
  • Dispute Resolution
    • Mediation