ONP Solicitors

Was shuffled off to these guys by a mortgage broker. Expect automated communication, and when it's not automated it's unbelievably poor. I haven't completed my remortgage yet and I feel extremely concerned by the whole process. P*** poor.

ONP were provided by the bank we were remortgaging with. I have bought and sold property for over 40 years, I have never had such a poor legal experience as that provided by ONP. 1. They wanted all comms through their app, but they didn’t keep it updated, eventually a member of staff admitted that emailing directly would be better. 2. They couldn’t get our title deeds, we ended up providing them after they got the deeds for a neighbouring property. 3. They are so slow at doing the simplest of tasks, I wonder what they gain by prolonging the process. 4. Staff could not comprehend even the simplest and most succinct emails, so I got replies asking me for the information that I had sent them in the email. I would never choose ONP, I can only assume that a high street bank partners with them because they are cheap.

We have had a very poor experience with ONP Solicitors during our remortgage. Despite providing the requested documents, I was asked to resend the same information, which made it clear that previously submitted documents were not being processed or tracked properly. Multiple confusing and contradictory communications from ONP Solicitors have made it hard to understand what documentation we need to provide. Communication was consistently unreliable. Emails have been left unanswered and updates have not been provided. This lack of response has directly caused delays at a time when deadlines are critical. Incorrect information was also given to both us and an external organisation involved. For example, ONP Solicitors claimed not to have received contact or documents that had in fact been sent. They also submitted required paperwork using the wrong template, which we are waiting for a resolution on. These repeated errors and delays have put us at significant risk, including moving onto our current lender's follow-on rate and jeopardising our new mortgage offer. The whole process has felt disorganised, inconsistent, and unprofessional. Based on this experience, I cannot recommend this ONP Solicitors and would strongly encourage looking elsewhere. Our new lender offered to pay for a set value of the standard legal fees if we used ONP Solicitors. I will think twice before doing this in the future, and will be letting the new lender know about the awful experience we have had with ONP Solicitors!

Started a simply remortgage process in March, have had to constantly chase, documents have been lost, case handler gone on holiday with no assigned cover. Costing me hundreds due to their delays, will be looking for this back.

I used this firm for a remortgage and unfortunately the experience was extremely disappointing. The main issue was the lack of any communication. Throughout the process, we can not get any answers to basic questions. Emails were either not answered or the replies did not explain at all what was happening. For something as important as a remortgage, this caused a lot of unnecessary stress. At the final stage, I received a completion statement showing a balance due back to us, but shortly afterwards a further payment of £1,143.16 was taken from our bank account by the previous mortgage lender. I understand that direct debit timing can happen during mortgage redemption, but the problem is that the situation was not clearly explained by the solicitor, and I had to chase for answers. The completion statement itself showed a balance due to us on completion, so clear communication was essential at that point. We started the remortgage process around one and a half months earlier, so I expected the final stage to be handled smoothly and explained properly. Instead, I was left confused and worried about whether we would be out of pocket. Overall, I found the service extremely poor, the communication frustrating and non existent, and the process far more stressful than it needed to be. Based on my experience, I would not recommend this firm for remortgage conveyancing. Treat like the plague!!