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Symes Bains Broomer is a dynamic and expanding local law firm. In an increasingly competitive market place we refuse to stand still and we are always looking for new and exciting opportunities. This can be seen by considering the development of our firm in the ‘Our History’ section on our website. Despite all of these changes and developments, however, one thing remains core and central to our business and this is putting the needs of clients first. Our fundamental goal is to make the lives of our clients easier by supplying consistently excellent and efficient legal advice when it is needed. We aim to be clear and straightforward in our guidance so that problems faced by our clients suddenly become more manageable. Read more...
Symes Bains Broomer Limited
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Limited data.
Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.
This score has been calculated using up to the last 300 reviews left by clients of Symes Bains Broomer Limited on ReviewSolicitors.
As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Symes Bains Broomer Limited. These questions include:
We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Symes Bains Broomer Limited and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.
You can use this data to see how Symes Bains Broomer Limited performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.
As part of our review questionnaire we ask the question:
"Would you recommend this firm to somebody else?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Symes Bains Broomer Limited and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.
You can use this data to see how Symes Bains Broomer Limited compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.
As part of our review questionnaire we ask the question:
"Were you satisfied with the outcome of your case?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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The rankings below show the areas of expertise that Symes Bains Broomer Limited offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.
Locally
Nationally
Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.
Client Reviews
Dawn Sketchley
Collected on:
Care Railton was friendly, Professional thoughtful and considerate. She listened to my case, Gave advice in a language I could follow and met all deadlines. What more can a client ask for at an emotional and distressing time. Thank you!
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Alan & Denice West
Collected on:
Extremally efficient and thorough service whilst dealing with our instructions very professionally.
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Simon & Diane Ellis
Collected on:
our first experience with you. Could not fault anything!!
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Andrew
Collected on:
In a difficult family case Jo Harriman and her colleaugues made sure I was always dealt with in a professional way and gave the best informed advice throughout.
I can only give my sincerest thanks for a successful outcome. Highly recommend Jo Harriman and the company excellent!
I also had Tracy Talbot deal with my devorce who was also a pleasure to deal with and so professional making a difficult situation better thank you all again .
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Patricia Harrison
Collected on:
Friendly, Helpful And efficient I would highly recommend.
A representative from Symes Bains Broomer Limited responded to this review on 25 April, 2024:
Dear Patricia, Thank you for your feedback! We're delighted to hear that you found Donna's service friendly, helpful, and efficient. Your recommendation is greatly appreciated. Best regards, Symes Bains Broomer Limited
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Nicola Bond
Collected on:
I Have sold and bought a house with Symes Bains Broomer and would not use any one else.
A representative from Symes Bains Broomer Limited responded to this review on 23 April, 2024:
Dear Nicola, Thank you for your trust and feedback. We're delighted to have had the opportunity to assist you with both the sale and purchase of your properties. We will pass your kind words over to Annette.
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Adrian Darley
Collected on:
Quick and efficient service, Highly recommended.
A representative from Symes Bains Broomer Limited responded to this review on 23 April, 2024:
Dear Adrian, Thank you for your kind recommendation. We're pleased to hear that you found Linda's service quick and efficient during your Wills, Trusts and Probate matter.
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Jackie Evans
Collected on:
Its never easy talking about your will. Laura explained things is a simple way ensuring that my wishes will be met. I did not fell pressured and I was not rushed to complete. Professional but personal approach. Thank you!
A representative from Symes Bains Broomer Limited responded to this review on 23 April, 2024:
Dear Jackie, Thank you for entrusting us with the creation of your Will. We're pleased to hear that Laura's approach made the process of discussing your Will more comfortable and understandable for you.
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Susan Shears
Collected on:
Linda was incredibly patient, Helpful and persistent in chasing up m y attorneys to get the Power of Attorney forms signed and returned.
A representative from Symes Bains Broomer Limited responded to this review on 23 April, 2024:
Dear Susan, Thank you for your kind words regarding Linda's assistance. We're glad to hear that her patience and persistence were beneficial to you in the process of obtaining the Power of Attorney forms.
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John Briggs.
Collected on:
We found Mrs Parkin to be very polite and efficient. Thank you.
A representative from Symes Bains Broomer Limited responded to this review on 23 April, 2024:
Dear John, We sincerely appreciate your feedback regarding Laura Parkin's professionalism and efficiency during your Wills, Trusts and Probate matter. It is our priority to ensure that our clients receive the highest standard of service.
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At Symes Bains Broomer we are proud to have an excellent group of people with deep and detailed knowledge in their chosen specialisms. Many of our staff have been with the firm for a number of years getting to know clients and developing an innate knowledge of their needs. Other members of staff may not have been with us for quite so long but they bring detailed experience from working elsewhere in the market together with new, fresh and innovative ideas. We genuinely believe that the combination of these aspects is a significant advantage to choosing our firm. We also ensure that an appropriate focus is placed on our pricing. Gradually, we are seeing a move away from the old and unpredictable method of charging solely on the basis of time spent and hourly rates. Whilst we still use this as a basis for recording work on files, we ensure that estimates are provided at the outset of a transaction and ensure that these are revised and updated where needed. Also, in an increasing number of areas we offer fixed fees as a matter of routine, for example in making a will or buying a house. We recognise that price is hugely important to clients and we aim to be competitive in our pricing structures. However, we would never sell ourselves solely on the basis of being the lowest price in the area. This is not what Symes Bains Broomer is about. Instead, we recognise the importance of a quality job and we believe that we strike the correct balance between quality work and competitive pricing. You can also be certain that our firm is audited and inspected to the highest standards. We currently hold the Lexcel quality mark which emphasises excellence in legal practice management and client care. Together with this, we also hold the ISO 9001 quality accreditation and we are members of the Law Society’s Conveyancing Quality Scheme as well as being Family Law accredited.
