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Symes Bains Broomer is a dynamic and expanding local law firm. In an increasingly competitive market place we refuse to stand still and we are always looking for new and exciting opportunities. This can be seen by considering the development of our firm in the ‘Our History’ section on our website. Despite all of these changes and developments, however, one thing remains core and central to our business and this is putting the needs of clients first. Our fundamental goal is to make the lives of our clients easier by supplying consistently excellent and efficient legal advice when it is needed. We aim to be clear and straightforward in our guidance so that problems faced by our clients suddenly become more manageable. Read more...
Symes Bains Broomer Limited
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Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.
This score has been calculated using up to the last 300 reviews left by clients of Symes Bains Broomer Limited on ReviewSolicitors.
As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Symes Bains Broomer Limited. These questions include:
We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Symes Bains Broomer Limited and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.
You can use this data to see how Symes Bains Broomer Limited performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.
As part of our review questionnaire we ask the question:
"Would you recommend this firm to somebody else?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Symes Bains Broomer Limited and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.
You can use this data to see how Symes Bains Broomer Limited compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.
As part of our review questionnaire we ask the question:
"Were you satisfied with the outcome of your case?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
Read moreless...
The rankings below show the areas of expertise that Symes Bains Broomer Limited offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.
Locally
Nationally
Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.
Client Reviews
Rachel Wilson
Collected on:
Reliable, responsive, very approachable and friendly also explained everything along the way. Thank you for such an easy process.
A representative from Symes Bains Broomer Limited responded to this review on 20 June, 2025:
Dear Rachel, Thank you for your kind words. We're pleased to hear you found the process smooth and our team approachable and clear throughout. Best regards, Symes Bains Broomer Limited
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Tracey Peachey
Collected on:
Kelly went above and beyond to help us!
she understood our needs, her compassion and caring nature defiantly helped us at a difficult time. A credit to the company!
A representative from Symes Bains Broomer Limited responded to this review on 20 June, 2025:
Dear Tracey, Thank you for your kind words. We’re so pleased Kelly was able to support you with such compassion during a difficult time. She truly is a valued member of our team. Best regards, Symes Bains Broomer Limited
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Fay Huntington
Collected on:
Laura was lovely, very caring and professional. everything done as I wanted.
A representative from Symes Bains Broomer Limited responded to this review on 20 June, 2025:
Dear Fay, Thank you for your kind feedback. We're delighted Laura provided a caring and professional service that met your expectations. Best regards, Symes Bains Broomer Limited
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Ashley Crawford
Collected on:
Laura acted of behalf of my mother and was helpful, kind, knowledgeable and professional at all times. She took the time to understand her needs and explain everything in a simple sympathetic way. Highly recommend.
A representative from Symes Bains Broomer Limited responded to this review on 19 June, 2025:
Dear Ashley, Thank you for your kind words about Laura. We're glad she could support your mother with professionalism and care. Your recommendation is greatly appreciated. Best regards, Symes Bains Broomer
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Pauline Chambers
Collected on:
Very pleasant, courteous helpful staff throughout. Felt very reassured by talking to Lucy during times of stress. All staff were professional but kind and understanding.
A representative from Symes Bains Broomer Limited responded to this review on 19 June, 2025:
Dear Pauline, Thank you for your kind feedback. We're glad Lucy and the team could provide reassurance and support during stressful times. Best regards, Symes Bains Broomer
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Debbie Ackroyd
Collected on:
Friendly, Easy to deal with & communication was exceptional.
A representative from Symes Bains Broomer Limited responded to this review on 19 June, 2025:
Dear Debbie, Thank you for your feedback. We're glad you found Richard friendly and easy to deal with, with excellent communication. Best regards, Symes Bains Broomer Limited
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Mark Wyllie
Collected on:
Molly-Mae was exceptional in terms of technical knowledge , willingness and client engagement.
A representative from Symes Bains Broomer Limited responded to this review on 17 June, 2025:
Thank you for your wonderful feedback, Mark. We're thrilled to hear that Molly-Mae’s technical expertise, dedication, and client engagement made such a positive impression. We’ll be sure to pass on your kind words to her!
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Donald & Janice Gaffney
Collected on:
Thoroughly efficient and caring and made to feel at ease. very easy to talk to and ask questions.
A representative from Symes Bains Broomer Limited responded to this review on 17 June, 2025:
Thank you for your kind words, Donald & Janice. We're delighted to hear you found our team efficient, caring, and easy to talk to. Making you feel at ease and comfortable asking questions is very important to us. We truly appreciate your feedback and look forward to assisting you again in the future.
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Elaine Fox
Collected on:
Our family has used this solicitors for years. as our family grows we will call on them for help. Very professional and excellent service.
A representative from Symes Bains Broomer Limited responded to this review on 17 June, 2025:
Thank you for your loyal support over the years, Elaine. It means a great deal to us that your family continues to place its trust in our team. We're committed to providing a professional and excellent service every time, and we look forward to being here for you as your family continues to grow.
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Dawn Pearson
Collected on:
Even though I found it hard to understand, everything was explained over and over again (patiently) until I did understand.
A representative from Symes Bains Broomer Limited responded to this review on 11 June, 2025:
Thank you for your kind words, Dawn. We're glad our team was patient and took the time to ensure everything was clear for you. Your understanding is very important to us.
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At Symes Bains Broomer we are proud to have an excellent group of people with deep and detailed knowledge in their chosen specialisms. Many of our staff have been with the firm for a number of years getting to know clients and developing an innate knowledge of their needs. Other members of staff may not have been with us for quite so long but they bring detailed experience from working elsewhere in the market together with new, fresh and innovative ideas. We genuinely believe that the combination of these aspects is a significant advantage to choosing our firm. We also ensure that an appropriate focus is placed on our pricing. Gradually, we are seeing a move away from the old and unpredictable method of charging solely on the basis of time spent and hourly rates. Whilst we still use this as a basis for recording work on files, we ensure that estimates are provided at the outset of a transaction and ensure that these are revised and updated where needed. Also, in an increasing number of areas we offer fixed fees as a matter of routine, for example in making a will or buying a house. We recognise that price is hugely important to clients and we aim to be competitive in our pricing structures. However, we would never sell ourselves solely on the basis of being the lowest price in the area. This is not what Symes Bains Broomer is about. Instead, we recognise the importance of a quality job and we believe that we strike the correct balance between quality work and competitive pricing. You can also be certain that our firm is audited and inspected to the highest standards. We currently hold the Lexcel quality mark which emphasises excellence in legal practice management and client care. Together with this, we also hold the ISO 9001 quality accreditation and we are members of the Law Society’s Conveyancing Quality Scheme as well as being Family Law accredited.
