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Symes Bains Broomer is a dynamic and expanding local law firm. In an increasingly competitive market place we refuse to stand still and we are always looking for new and exciting opportunities. This can be seen by considering the development of our firm in the ‘Our History’ section on our website. Despite all of these changes and developments, however, one thing remains core and central to our business and this is putting the needs of clients first. Our fundamental goal is to make the lives of our clients easier by supplying consistently excellent and efficient legal advice when it is needed. We aim to be clear and straightforward in our guidance so that problems faced by our clients suddenly become more manageable. Read more...
Symes Bains Broomer Limited
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Limited data.
Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.
This score has been calculated using up to the last 300 reviews left by clients of Symes Bains Broomer Limited on ReviewSolicitors.
As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Symes Bains Broomer Limited. These questions include:
We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Symes Bains Broomer Limited and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.
You can use this data to see how Symes Bains Broomer Limited performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.
As part of our review questionnaire we ask the question:
"Would you recommend this firm to somebody else?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Symes Bains Broomer Limited and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.
You can use this data to see how Symes Bains Broomer Limited compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.
As part of our review questionnaire we ask the question:
"Were you satisfied with the outcome of your case?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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The rankings below show the areas of expertise that Symes Bains Broomer Limited offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.
Locally
Nationally
Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.
Client Reviews
Martyn Woolass
Collected on:
Carried out my wishes with professionalism throughout.
A representative from Symes Bains Broomer Limited responded to this review on 23 July, 2024:
Dear Martyn, Thank you for your kind words. We're pleased to hear that our service met your expectations with professionalism. Best regards, Symes Bains Broomer Limited
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David & Susan Threadgold
Collected on:
We used your services for our last 6 sales and property purchases, We have always being threated with the highest level or respect. We were always kept informed through out the whole process. The level of customer service was A1.
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Charlotte Saunders
Collected on:
Annette and her team were fantastic!
Buying a house can be stressful but they made it easy. Annette always explained everything in a way that was easy to understand and helped our purchase run very smoothly. Thank you team Annette!
A representative from Symes Bains Broomer Limited responded to this review on 23 July, 2024:
Dear Charlotte, Thank you for your kind words. We're delighted to hear that Annette and her team made your home buying experience smooth and stress-free. Best regards, Symes Bains Broomer Limited
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Paula Tunbridge
Collected on:
Professional and friendly service providing timely and expert advice,
A representative from Symes Bains Broomer Limited responded to this review on 23 July, 2024:
Dear Paula, Thank you for your positive feedback. We’re pleased you found our service professional, friendly, and timely. Best regards, Symes Bains Broomer Limited
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Barbara Phillipson
Collected on:
Very satisfied with the service provided.
A representative from Symes Bains Broomer Limited responded to this review on 23 July, 2024:
Dear Barbara, Thank you for your kind words. We're delighted to hear that you are very satisfied with our service. Best regards, Symes Bains Broomer Limited
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Gary Barrett
Collected on:
Lucy was very easy to communicate with and very thorough dealing with the sellers solicitors.
A representative from Symes Bains Broomer Limited responded to this review on 23 July, 2024:
Dear Gary, Thank you for your feedback. We're glad to hear that Lucy's communication and thoroughness were helpful in handling the sellers' solicitors. Best regards, Symes Bains Broomer Limited
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Alison Kelley
Collected on:
Linda was very approachable and helpful. I thought the whole process was handled very efficiently. Thankyou!
A representative from Symes Bains Broomer Limited responded to this review on 23 July, 2024:
Dear Alison, Thank you for your kind words. We're pleased to hear that Linda's approach and the efficiency of the process met your expectations. Best regards, Symes Bains Broomer Limited
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Susan Brooks
Collected on:
Both Molly-Mae and Lucy conducted our business in a very professional way, Understanding that not all of us know the legal system, And both were very assuring of their work and recommendations to the tasks they both had from a difficult work load.
A representative from Symes Bains Broomer Limited responded to this review on 23 July, 2024:
Dear Susan, Thank you for your feedback. We're glad Molly-Mae and Lucy provided professional and reassuring support through your process. Best regards, Symes Bains Broomer Limited
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Linda Bailey
Collected on:
could not fault anything with your service, Claire was exceptional.
A representative from Symes Bains Broomer Limited responded to this review on 23 July, 2024:
Dear Linda, Thank you for your kind words! We're delighted to hear that Claire provided exceptional service. Best regards, Symes Bains Broomer Limited
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Lynda Lilloa-Thompson
Collected on:
Tom Jordan was incredibly helpful and supportive throughout the whole process. I would definitely use your company again and would be very happy to work with Tom again.
A representative from Symes Bains Broomer Limited responded to this review on 23 July, 2024:
Dear Lynda, Thank you for your kind words. We're glad Tom could assist you effectively, and we look forward to the opportunity of working with you again. Best regards, Symes Bains Broomer Limited
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At Symes Bains Broomer we are proud to have an excellent group of people with deep and detailed knowledge in their chosen specialisms. Many of our staff have been with the firm for a number of years getting to know clients and developing an innate knowledge of their needs. Other members of staff may not have been with us for quite so long but they bring detailed experience from working elsewhere in the market together with new, fresh and innovative ideas. We genuinely believe that the combination of these aspects is a significant advantage to choosing our firm. We also ensure that an appropriate focus is placed on our pricing. Gradually, we are seeing a move away from the old and unpredictable method of charging solely on the basis of time spent and hourly rates. Whilst we still use this as a basis for recording work on files, we ensure that estimates are provided at the outset of a transaction and ensure that these are revised and updated where needed. Also, in an increasing number of areas we offer fixed fees as a matter of routine, for example in making a will or buying a house. We recognise that price is hugely important to clients and we aim to be competitive in our pricing structures. However, we would never sell ourselves solely on the basis of being the lowest price in the area. This is not what Symes Bains Broomer is about. Instead, we recognise the importance of a quality job and we believe that we strike the correct balance between quality work and competitive pricing. You can also be certain that our firm is audited and inspected to the highest standards. We currently hold the Lexcel quality mark which emphasises excellence in legal practice management and client care. Together with this, we also hold the ISO 9001 quality accreditation and we are members of the Law Society’s Conveyancing Quality Scheme as well as being Family Law accredited.
