Limited data.
Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.
This score has been calculated using up to the last 300 reviews left by clients of Irwin Mitchell LLP on ReviewSolicitors.
As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using ABC Law. These questions include:
We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Irwin Mitchell LLP and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.
You can use this data to see how Irwin Mitchell LLP performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.
As part of our review questionnaire we ask the question:
"Would you recommend this firm to somebody else?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Irwin Mitchell LLP and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.
You can use this data to see how Irwin Mitchell LLP compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.
As part of our review questionnaire we ask the question:
"Were you satisfied with the outcome of your case?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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The rankings below show the areas of expertise that Irwin Mitchell LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.
Locally
Nationally
Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.
You may want to discover a firm with an established and proven reputation on ReviewSolicitors
Client Reviews
Marion
Collected on:
My solicitor James Henshall at Irwin Mitchell was fantastic, so professional and yet providing a calming influence when needed .A totally lovely guy who got the job done ,excellent service ,this man has made my family look forward with hope and excitement, something we havent been able to do for a while .A massive thanku .
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Matthew
Collected on:
This review is for a different branch.
want £2,000 just to speak to them I mean what more can be said, most places allow a free first consultation but these guys want money straight away.
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richard
Collected on:
This review is for a different branch.
Despite leaving messages and assusances of a reply within 24 hours, I'm still waiting a week later.
Would you put your legal trust in a firm that even can't organise themselves to return a call
I'm certainly not going to.
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Matter Type:
Sepsis Negligence Claims
Sean
Collected on:
This review is for a different branch.
Did first/basic info gather. Had call back quite quickly and had cast iron case as trust had already admitted poor service liability. Resulting in permanent damage to joints called septic arthritis.
No call back, really disappointed in their attitude and felt my story not taken seriously. Not even a call back to explain.
I would not recommend this firm, they certainly don’t perform as well as their TV advert tries to show
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Matter Type:
Medical Negligence
C
Collected on:
This review is for a different branch.
Today we received the telephone call that we never thought we would get – our Medical Negligence Claim had been settled out of court - This has only been possible due to the tenacity empathy and World Class support and advice from the WONDERFUL Jenna Harris.
Jenna and her team were recommend by so many people due to her ability to get results, she always has your back – she is a winner!
Jenna and her team provided clear realistic advice by also showing that as individuals they care but also Irwin Mitchell care about people.
Jenna, Jacqui and Kay have been fantastic keeping us updated on a weekly basis and being very sympathetic but factual to the issues we were faced with on a day to day basis.
The team go the extra mile for their clients and have been a great support from a legal and friendly perspective but also showing that they care and are very experienced in medical negligence and have been very honest with me from day one - which is something I really appreciate.
Jenna and the team are now considered family friends and should be looked at by clients as trusted advisors as they had the ability to make me and my family feel at ease when difficult conversations needed to be had.
Jenna's ability to build relationships quickly (even in a Pandemic) is World Class and in my humble opinion IM are so lucky to have her on the team as she is a massive asset to the Firm. I don't know where we would be without her !
For those of you out there who are unsure who to instruct and rely on for support with a medical negligence claim - we do not hesitate to recommend Jenna Harris and her team.
For those of you that might think that a big law firm like IM are to big to care, you are mistaken - we have to say that with every interaction we have with Jenna and the team, they ALWAYS ask how we are and how the family is - which is a game changer from other legal firms my colleagues and friends have instructed in the past.
Jenna gets to know you and your family and has the natural ability to build client relationships really quickly with her professional friendly manner. Jenna is surrounded by likeminded people who care about you, your family and the case.
Although as a family we have never actually met Jenna and the team face to face (due to COVID) they have become part of the family with all their support.
For a 'World Class,' friendly, realistic and professional approach - Speak to Jenna!!
Jenna – we can’t thank you enough for what you have done / achieved and the support you have given our family – you will always have a special place in our hearts as you have been able to give us closure on what was a terrible situation.
THANK YOU Jenna – you and the team are WONDERFUL!
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K
Collected on:
This review is for a different branch.
I was referred to Irwin Mitchell as my insurance company deals with them. Lindsey fox made sure to avoid all calls and emails despite chasing time and again knowing full well that my case was extremely time sensitive and there was a huge amount at stake that I was trying to recover. At each point she dragged things out the maximum possible time was rude uncooperative petty to the point of becoming impossible to deal with and threatened me constantly that she would ask my insurers to stop funding her legal fees. It has now been over 1 month and this incompetent woman with a chip on her shoulder has done less than nothing. Meanwhile I have been spending my hard earned money on lawyers directly. Now she has tried to get funding to 'write a letter' thT she knows has not only been written but also a response received. I have paid the insurance premium, I have paid lawyers directly, I have gone through so much stress and hassle to provide all the case material to this lazy incompetent woman and now she has had the cheek to get funding from my insurers to pay for her undeserved holiday without passing any benefits to me. Long story short despite my insurers paying out this greedy womN with a grudge to bear Hs made sure I get no help and made my case impossible and also kept the money for sitting Nd doing nothing but be a pain. IF YOUR INSURERS USE IM CHANGE THEM I KNOW I WILL.
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Matter Type:
Accidents In Public Places
Heather
Collected on:
This review is for a different branch.
Wish I could give zero stars!! On contacting them and the assistant taking 30 mins to take an account of my accident claim, the forms came through completely wrong, even saying i was an employee of the company i had the accident at!! No one got back to me after trying to contact them. When I said I was thinking of not going with them another person convinced me to stay so I signed the forms. TWO MONTHS LATER, I requested a phone call asking for an update and Tania Sultana calls to say she is still going through the claim and will get back to me by end of week. Within 1 minute, I get an email from her saying they are not going to continue with claim. ABSOLUTE TIME WASTERS!!!! AVOID, TERRIBLE CUSTOMER SERVICE
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Tania
Collected on:
This review is for a different branch.
At the most difficult time in my life, Hilary Wetherell at the Birmingham office has provided the most amazing support. Hilary really cares about her clients. The rehabilitation package she arranged for my daughter has helped her to recover to a stage that I didn't think would be possible. The award she has secured has exceeded all of my expectations. My daughter now has a secure and hopeful future. Hilary is always professional but personable and there when needed. I thank the day I made that first call to Irwin Mitchell!
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dylan
Collected on:
This review is for a different branch.
I was looking for a Solicitor as my Legal Expenses Insurers are going to fund my case, after looking at these reviews I will not be using them, these reviews of the experience of clients by this company are very useful and help us avid having our cases aborted and made into a financial disaster.
I thank all the victims for sharing their experiences of this company and helping me avoid using them.
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Angela
Collected on:
This review is for a different branch.
Shocking solicitor - should be remanded for utter laziness and fleecing clients for money. Had to remind him to progress case. Never responded to emails in good time. Never answered queries. Had to assist him with evidence which was in plain site.
Worst service from a solicitor I have ever had.
Took my case to another firm and would never recommend this firm.
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