0370 1500 100
Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.
This score has been calculated using up to the last 300 reviews left by clients of Irwin Mitchell LLP on ReviewSolicitors.
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ReviewSolicitors uses our community data to show you how many clients used Irwin Mitchell LLP and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.
You can use this data to see how Irwin Mitchell LLP performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.
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ReviewSolicitors uses our community data to show you how many clients used Irwin Mitchell LLP and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.
You can use this data to see how Irwin Mitchell LLP compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.
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The rankings below show the areas of expertise that Irwin Mitchell LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.
Locally
Nationally
Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.
You may want to discover a firm with an established and proven reputation on ReviewSolicitors
Client Reviews
Marion
Collected on:
My solicitor James Henshall at Irwin Mitchell was fantastic, so professional and yet providing a calming influence when needed .A totally lovely guy who got the job done ,excellent service ,this man has made my family look forward with hope and excitement, something we havent been able to do for a while .A massive thanku .
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Matter Type:
Accidents In Public Places
Heather
Collected on:
This review is for a different branch.
Wish I could give zero stars!! On contacting them and the assistant taking 30 mins to take an account of my accident claim, the forms came through completely wrong, even saying i was an employee of the company i had the accident at!! No one got back to me after trying to contact them. When I said I was thinking of not going with them another person convinced me to stay so I signed the forms. TWO MONTHS LATER, I requested a phone call asking for an update and Tania Sultana calls to say she is still going through the claim and will get back to me by end of week. Within 1 minute, I get an email from her saying they are not going to continue with claim. ABSOLUTE TIME WASTERS!!!! AVOID, TERRIBLE CUSTOMER SERVICE
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Tania
Collected on:
This review is for a different branch.
At the most difficult time in my life, Hilary Wetherell at the Birmingham office has provided the most amazing support. Hilary really cares about her clients. The rehabilitation package she arranged for my daughter has helped her to recover to a stage that I didn't think would be possible. The award she has secured has exceeded all of my expectations. My daughter now has a secure and hopeful future. Hilary is always professional but personable and there when needed. I thank the day I made that first call to Irwin Mitchell!
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dylan
Collected on:
This review is for a different branch.
I was looking for a Solicitor as my Legal Expenses Insurers are going to fund my case, after looking at these reviews I will not be using them, these reviews of the experience of clients by this company are very useful and help us avid having our cases aborted and made into a financial disaster.
I thank all the victims for sharing their experiences of this company and helping me avoid using them.
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Angela
Collected on:
This review is for a different branch.
Shocking solicitor - should be remanded for utter laziness and fleecing clients for money. Had to remind him to progress case. Never responded to emails in good time. Never answered queries. Had to assist him with evidence which was in plain site.
Worst service from a solicitor I have ever had.
Took my case to another firm and would never recommend this firm.
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Stephen
Collected on:
This review is for a different branch.
My name is Stephen Reed and I am the victim of the most appalling treatment at the hands of John Vickery who has now left the profession. I was subjected to the most cruellest of perjury eventually resulting in me becoming Homeless but only after suffering from bribery and blackmail. My story is on most social media platforms including a video on YouTube under Afroman Scarecrow Productions.
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R
Collected on:
This review is for a different branch.
Do not use Lisa Roberts for conveyancing service is appalling and slow not to mention the untruthful statements
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Matter Type:
Building contracts and professional appointments
Jonathan
Collected on:
This review is for a different branch.
We went through 18 months of with this company,we had 3 different paralegals which meant we had to go through the whole process with them each time,they told us to walk away and shake hands with the defendant as they stated the amount claimed would only be £300 (in fact we sued for over £10,000!!)They called us by our wrong names,they sent letters to the defendant in the wrong name and to add insult to injury they closed our case because they informed our insurance company we would not get any money.....because the defendant stated he had none!!! (The defendant had already settled two CCJ's against him).This company is a disgrace, avoid at all costs.
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Matter Type:
Consumer Disputes
Richard
Collected on:
This review is for a different branch.
I advise anyone NOT to engage this firm if you expect your claim to be properly handled by a qualified and experienced practitioner. It certainly did not happen for me.
They completely mishandled my claim against a roofing contractor and even worse failed to address the issues when I complained to them. They:
1) Assigned the 'assessment' of my claim to a "paralegal". Shorthand for "unqualified and/or inexperienced" in my case.
2) When I questioned a long list of fundamental errors and misunderstandings of my claim in the “initial assessment” of my claim, this "paralegal" could not (or would not) address ANY of my specific concerns. She demonstrated a complete lack of very basic knowledge (just one example was asking me why I was claiming for a new TV aerial instead of getting a quote to repair it when anyone with any common sense would know that the cost of replacing a TV aerial is primarily in the fitting and adjusting and they are NOT repairable.
3) The paralegal then came up with a fictitious 'value' for the company I was claiming against that was very low and then used this to dismiss my claim as being 'unrecoverable' against the contractor.
4) When I asked the paralegal to explain how this company ‘valuation’ was arrived at this was ignored and she then demanded that I provide an (unnecessary at this stage) expert witness statement that conformed to CPR part 2 when the brief she was working to was an initial assessment of the value and viability of my claim, not in preparing an application to court. This paralegal then used this unnecessary demand to cease acting on my claim unless I provided this court witness statement at my expense.
5) When I made a complaint to management about the apparent lack of inexperience and qualifications of the paralegal, and the failure to respond to my specific complaints, her manager completely failed to address any of the specific issue I had raised and simply closed ranks with her paralegal and summarily dismissed my complaints.
All together very poor service and you would be better of using a local (qualified and experienced) solicitor who would maintain a dialogue and get an understanding of the issues, and would have some legal qualifications.
Oh well, its off to the Legal Ombudsman then.
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Matter Type:
Consumer Disputes
Richard
Collected on:
This review is for a different branch.
Complete waste of time if you engage this firm if you want your claim properly handled by a qualified and experienced practitioner.
They completely mishandled my claim against a roofing contractor and worse failed to address the many issues when I complained to them by:
1) Assigning the 'assessment' of my claim to a "paralegal". Shorthand for "unqualified and/or inexperienced" in my case.
2) When I questioned a long list of fundamental errors and misunderstanding of my claim in her initial 'assessment' of my claim, this "paralegal" could not (or would not) address ANY of my specific concerns. She demonstrated a complete lack of very basic knowledge (just one example was asking me why I was claiming for a new TV aerial instead of getting a quote to repair the completely destroyed item when anyone with common sense would know that the cost of replacing a TV aerial is primarily in the fitting and adjusting and they NOT repairable.
3) The paralegal then invented a fictitious 'value' for the company I was claiming against that was very low and then used this to dismiss my claim as being 'unrecoverable' against the contractor.
4) When I complained the same paralegal then demanded that I provide an (unnecessary at this stage) expert witness statement that conformed to CPR part 2 when the brief she was working to was an initial assessment of the value and viability of my claim, not in preparing an application to court. This paralegal then used this for unnecessary demand to cease acting on my claim.
5) When I made a complaint about the apparent inexperience and lack of qualifications of the paralegal her manager failed to address any of the specific issue I complained about and simply closed ranks with her paralegal and summarily dismissed my complaints.
Altogether very poor service and you would be better of using a local (qualified and experienced) solicitor rather than this firm
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