Represent Law Limited

I was worried that my former landlord and agent never wanted to refund my deposit after leaving the apartment, without breaching any section of our agreement or damaging any items within the property. In the course of trying to find a way to get my claims, and considering my financial challenges of not being able to pay a lawyer, I came across Represent Law Limited who stood firm by me and advised accordingly. About four months down the line, they were able to assist me in getting my claims even more than I expected. Every member of the team that attended to my case were professional, kind, empathetic, and always ready to help. I will always recommend them for any case, and deserves more than a 5-Star recognition. Thank you.

I engaged Represent Law after my landlord refused to return my tenancy deposit following 1 year and 8 months of tenancy. Despite my efforts to resolve the issue directly, the deposit was not returned, so I instructed Represent Law to take the matter forward. They took my case to Tribunal, and after the judgment, the landlord was ordered to pay back almost nine times the original deposit amount. The landlord was also reported for unlawfully renting out a council property. Represent Law handled my case with outstanding professionalism from start to finish. They assigned a highly professional lawyer to represent me, and the communication throughout was excellent regular calls and emails kept me fully informed at every stage. Importantly, they did not charge me any upfront legal fees. The case was handled under a Conditional Fee Agreement (CFA), meaning I only paid after we successfully won the case. That gave me great confidence and peace of mind. I am extremely grateful for their expertise and dedication. I highly recommend Represent Law to anyone seeking reliable and effective legal representation. They truly are the best.

We came to Represent Law via referral from Justice for Tenants regarding a potential issue with our deposit protection. Throughout the journey communication was clear, I understand what was needed of me and what next steps would be. I was reassured through apprehension and once the case was settled, funds were swiftly sent over.

Unfortunately I can’t say that I had a good experience with Represent and I would not recommend them. In the beginning everything seemed fine enough except that they were difficult to get a hold of and not very responsive. We went months without hearing from them and the whole process was extremely slow with no updates given along the way. The worst part came after we had accepted an offer. After months long stretches of radio silence, their emails became insistent and felt unprofessional. We asked some follow up questions and for clarification in response to something that was being added in order to finalise the claim and the person dealing with this, Clark Barrett, never answered the questions and seemed to be advocating for the landlord to the point where it felt like we were dealing with their solicitors instead of our own. We asked him questions multiple times and frustratingly never got a direct response. After receiving an email from him (where my sister’s name was not even spelled correctly) on a Friday at around 8pm we took the weekend to pay and get a second legal opinion because we did not trust that he was acting in our best interests and that our rights were being protected. On Monday at 11am he emailed us again advising he could invoice us the full amount of work done on the case if we act unreasonably. This was so shocking as he had not answered the questions we had posed and seemed to be pressuring us to just accept whatever was being offered so they could be done with the case. I would not recommend them at all as they don’t seem to care about their clients once money is on the table which isn’t right. On a less negative note, my sister did speak with Martin Barrett on the phone earlier in the process and he was pleasant and helpful but the way we were treated by Clark really soured our overall opinion of Represent in the end and I wouldn’t recommend them based on our experience.

They were very professional and handled the case very well.