anonymous
Extremely Disappointing & Unprofessional Service
I rarely leave negative reviews, but given our experience with Gent Law, I feel it is entirely justified to warn others. Communication was consistently poor throughout our time with them—in fact, we received more communication and reassurance from our new solicitors in just one week than we did in the several months we spent with Gent Law. To make matters worse, when we were already well advanced in our conveyancing process, they suddenly and unexpectedly ceased working on our case. When we asked for an explanation as to why they were dropping us mid-transaction, we were bluntly told they were under "no legal obligation" to inform us. Leaving clients stranded deep into a house move with zero accountability or transparency is completely unprofessional and immensely stressful. Fortunately, we transferred our case to a new solicitor who picked up the pieces seamlessly, handled everything without a single issue, and got us successfully into our new home. Save yourself the stress—use a firm that actually values client care and basic communication