02086426677
Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.
This score has been calculated using up to the last 300 reviews left by clients of W H Matthews & Co on ReviewSolicitors.
As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using W H Matthews & Co. These questions include:
We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.
If you would like to read more about how we work with our review data please see our Transparency section.
Read moreless...
ReviewSolicitors uses our community data to show you how many clients used W H Matthews & Co and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.
You can use this data to see how W H Matthews & Co performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.
As part of our review questionnaire we ask the question:
"Would you recommend this firm to somebody else?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
Read moreless...
ReviewSolicitors uses our community data to show you how many clients used W H Matthews & Co and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.
You can use this data to see how W H Matthews & Co compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.
As part of our review questionnaire we ask the question:
"Were you satisfied with the outcome of your case?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
Read moreless...
The rankings below show the areas of expertise that W H Matthews & Co offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.
Locally
Nationally
Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.
You may want to discover a firm with an established and proven reputation on ReviewSolicitors
Client Reviews
Liz
Collected on:
I have been working with WH Mathews for over 2.5 years to finalise a probate case.
In that time there has been one common theme, their inability to respond or reply to my emails.
There attitude appears to be that they prioritise case load, leaving me under no illusion that I am not a priority.
Appalling client services. I treated my clients like this I would no longer have a business!
Was this review helpful?
Angus
Collected on:
Many years ago I had the ‘privilege’ of having this crook as my solicitor. Sour grapes? You judge. He showed up late, then said ‘back in 10 minutes’. He never returned. His office told me he’d taken a flight to Pakistan. In the meantime, we had photos of the wrong location, the wrong registration number of the perpetrator, drawings showing the wrong scene. This guy should be struck off. I still have the
P
Was this review helpful?
Matter Type:
Commercial Leases
Ton
Collected on:
Slow response,Every time we met him look like he never read contract before meeting.Late email reply ,Don’t think about talk to him he always busy.Moreover didn’t mention that detail in the lease contract wrote down that landlord not permit to continue then we can’t continue the lease.
Was this review helpful?
Mo
Collected on:
Where do I start, I've used WH Matthews many years back and had a good experience but recently used them and my experience with David Williams was nothing short of unacceptable.
He was patronising through out our short and "rushed" encounter. After our meeting he told the receptionist to write a receipt. The receptionist seemed very tense when she was communicating with him, which gave me the impression that maybe the way he interacted with me is how he always interacts with everyone including his own staff.
I later realised that they had written up the incorrect receipt, instead of £20 it was for £10. I then went back and told a different receptionist and she advised I had to come back on a day that the receptionist who made the mistake was available. Which seemed very unreasonable to begin as I thought to myself why am I going to have to take my own personal time and come down again.
I then called on the Thursday (when I was advised she would be in) but she wasnt so requested to speak with David Williams with the hope that he could resolve the situation. Again he was rude and patronising from the get go, cutting me off, I explained what had happened and how I had already come back and was told the receptionist wasn't in and if he could fix the problem, he told me the same thing that, the receptionist who made the mistake wasn't in. I reiterated that I couldn't keep waiting for something as simple as an incorrect receipt when he could just write a new one, he then questioned me on "how would he know I was given the wrong amount on the receipt" I explained that he was present and he asked the receptionist to draft a £20 receipt and that if he didn't believe me i'd be bringing the incorrect receipt in. He then angrily asked "what do you want?"
Baffled, I explained that I simply want the receipt to be amended to the correct amount, I could have easily just asked for a £10 refund for them mistakenly giving me a £10 receipt. He then reverted back to saying i'll have to come another day next week as the receptionist wasnt in and he was too busy, we went back and forth and he continued in his rude unaccommodating manner, till I eventually hung up the phone.
I then went back today as I needed an amended receipt and the receptionist wasn't willing to help me as she said it wasn't "her" that made the mistake and a different receptionist. I mean I'm just baffled at this way of thinking. WH Matthews made a small and simple mistake that anyone can make and instead of resolving it within a minute, dragged this issue out and 2 separate individuals spoke to me rudely.
Especially David Williams, i'm assuming he's a partner there and has only worked at WH Matthews for however many decades he's worked there and doesn't know or doesn't care on how to interact with clients. I cant remember the last time I was spoke to from the get go with such disdain disrespect.
I'd suggest providing David with some updated training on management and customer service. I could see how tense and almost fearful the receptionist I first met was when interacting with him.
Will not be using you again and my friends and I have a large social network presence and will insure I use all channels to let our followers/network know of my unacceptable experience with WH Matthews.
Having had a look at their website David Williams seems to be an Associate and WH Matthews.
Was this review helpful?
Christopher
Collected on:
I used W H Matthews to register with the Land Registry a property in the area which I had inherited from my late father. I found them efficient, willing and able to answer all my questions and courteous throughout.
Was this review helpful?
Lydia
Collected on:
Very disappointed in the process with this company. Would not use again
The problems we had were to do with their property department.
Was this review helpful?
