94%
Value for money
95%+
Success rate
95%+
Would recommend
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Tagged solicitors Afsha Ayub, Charlie Pawson and Claire Richardson
Your onboarding process is good, I like how you manage the KYC / AML process and uploading the initial documents online all works well. However, from a user point of view I found it very difficult to speak to the person managing our case once the sale was fully underway. The person I worked with did have a dedicated telephone number - but it did not have a VM feature so when I rang the call would just ring for several minutes with no ability to leave a message. At one point neither my estate agent or myself were able to contact the person who was dealing with my case for nearly 3 working days! I also tried ringing the main switchboard number and I was still unable to reach the person working on my case. I only managed to get through to them once I asked to speak to a director to make a formal complaint!. The other issue that annoyed me is that it took over 7 days for an email from the buyer's solicitor to be looked at by the person looking after my case. When it was processed and I was asked to provide responses to the enquires made by the buyer's solicitors, I responded same day. However, it was another 3/4 days before my responses were forwarded to the buyer's solicitors.
Review left by Andrew William
