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Outsourcing agreements cover the transfer of a core business function or service to a supplier, including IT, facilities, or business-process services, under a formal contract. A solicitor working in this area drafts and negotiates the service levels, performance metrics, data protection, pricing, termination rights, and transition arrangements; reviews supplier due diligence and risk allocations; and helps with any dispute resolution or renegotiation if service quality falls short. The work often reflects complex governance, data protection, and commercial considerations.
The arrangements hinge on defined service levels, pricing structures, data protection and confidentiality, and exit or transition plans. A solicitor handles drafting and negotiation of the master agreement and schedules, audit rights, subcontracting, change control, and risk allocation to protect the client against service failures and regulatory exposure.
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