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This area covers rights and remedies for individuals who buy goods or services in England, including online purchases, faulty products, and unfair terms. A solicitor checks consumer contracts, writes demand letters, negotiates with traders, and represents clients in negotiations, the County Court or the First-tier Tribunal for England and Wales, and in formal proceedings to enforce rights under the Consumer Rights Act 2015 and related statutes.
A regulated professional protects the client’s position by ensuring proper handling of claims under consumer protection legislation, safeguarding rights against misrepresentation or statutory breaches, and guiding action through defined time limits and procedural steps to obtain refunds, replacements or compensation.
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