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This area covers the drafting, review and negotiation of contracts with customers, including terms for sales of goods and services, consumer rights, and the use of standard terms. A solicitor in this field helps shape commercial terms, limit liability through careful drafting, check compliance with consumer protection rules, and prepare or respond to disputes arising from breaches, returns, warranties, or misrepresentation. It also guides on regulatory requirements for online and cross‑border contracting.
The work involves drafting and negotiating terms, checking consumer protections, managing risk through cap and limitation clauses, and handling disputes over misrepresentation, breach, or returns. It includes reviewing standard form terms, regulatory compliance, and coordinating with sales, compliance, and product teams to ensure enforceable, clear customer contracts.
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