Software as a Service describes the delivery of software over the internet, with a licensed use rather than ownership. A solicitor in this area helps clients draft and negotiate SaaS agreements, including service levels, data processing terms, security commitments and liability caps, as well as onboarding and exit plans. They also advise on data protection, sub-processors, intellectual property, and ongoing risk management to ensure the arrangement aligns with commercial goals and regulatory requirements.
What a solicitor handles in these matters
The solicitor maps the technical and contractual details—data handling, security measures, uptime commitments, and liability limits—to robust, enforceable terms. They negotiate governance around sub-processors, audits, and incident response, and ensure the agreement aligns with data protection rules and export controls. Where disputes arise, they guide on remedies, termination triggers, and the allocation of post-termination responsibilities to protect the client’s interests.
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