Ian Cruickshank & Co. Limited

Decided to go with ICS Law to deal with a members estate who had past away. I decided to go with ICS Law as it was easy to travel to , how I wished I had looked at reviews ! I don't understand how they are still open They are extremely unprofessional Something as easy as registering a property has been a complete nightmare For nearly 2 years I was told they had sent documents off to land registry, I was constantly having to chase them for updates they would never get back in touch. After nearly 2 years of waiting I decided to contact Land Registry myself only to find out Land Registry had actually CLOSED the registration , as they had been trying to contact Land registry themselves and heard nothing back from the solicitors! So everytime I was ringing , emailing and actually going into the solicitors for updates and getting told they had rang Land Registry and it wouldn't be long, they where actually lying ! They then refused to acknowledge they had done anything wrong and once shown the evidence of there wrong doing (emails) , it resulted in them causing a scene and stroming off Luckily I had witnesses to what had happened. They also refused to give me back my property, after I told them I was taking my buisness else where I have never ever dealt with a company so unprofessional in my life . Something that should of been completed years ago , I'm now having to reapply with another solicitors I urge anyone to really do your research on this company to see how unprofessional they are

I wish I had read these reviews before I just blindly went ahead with them. However they were recommended by Pattinsons Estate Agents so I thought I'd have some degree of support. I instructed ICS to sell to properties. On the first one I lost 4 weeks because they just sad on my responses without actioning. They sent them back to me to tell me they were outstanding when they weren't. On the 2nd property I stayed all over it given my first problems but again they still managed to sit on responses for 3 weeks. By the time they were sent to the buyer, their team were then on holiday and dealing with staff shortages on their return. The response was we had to be sympathetic to his loss of staff. That's great and everything but their delays have financially hit me in the pocket - where's the sympathy for that?? Also they are now holding my completion to ransom expecting me to do last minute ID Checks (which I've already done) because ICS lost a member of staff and they won't comfortably sign my file off without doing it again - again causing inconvenience and extra costs. JUST DON'T DO IT.... EVEN IF THEY WERE FREE ITS TOO MUCH FOR THE HASSLE & STRESS. PAY MORE AND GET SOMEONE THAT ACTUALLY SUPPORTS YOU THROUGH THE PROCESS

I purchased a property over a year ago. Paid my fees at the end of the transaction and have found out when coming to sell my property that paperwork and land registry items are outstanding , impacting my sale and further purchase. I have had no response in over 6 weeks in email and misinformation over the phone saying it’s sat with others . When I chase the council and land registry this is not the case. ICS are sitting on the information or have not responded. Shocking when purchasing and shocking a year on. Avoid at all costs

Absolutely the worst firm I have ever had the misfortune to deal with. Constantly asking for money they had already received. Informing me my sale had fallen through when it hadn't and dragging their feet in completing. Do not use.

we had great difficulty speaking to our conveyancer. calls were never returned and emails answered very bluntly. if they'd just answered a couple of questions we wouldn't have had to keep calling. both our estate agents found them rude and uncommunicative.