This review is for a different branch.
I was appointed this solicitor by Birmingham Midshires for a remortgage. I have done about 20 remortgages over the past 10 years, all with various solicitors from lender panels. This company far outshone all the others in terms of its poor communication, response, customer service, efficiency and professionalism.
The only way you get any information from them is if you phone them up. They do not send emails or have a portal. You talk to a different person every time. You get given the wrong information. There is no sense of customer service because they know they will never have to deal with you again. Thank goodness I knew the process, because otherwise I am sure the completion date would have been delayed by several weeks more than it was. I had to push push push at every stage, and even then they failed to complete on the planned date after having assured me everything was in place. In fact they hadn't even asked for release of funds when they told me that, so there was no way completion would be taking place. Then when I suggested they had been less than efficient, their response was pretty much a shrug of the shoulders and 'so what?'. They could barely be bothered to be civil. I was left out of pocket, but again, why should they care? It won't stop them getting more business from Birmingham Midshires.
I checked them out on Trust Pilot and on another review website and I am not alone. There are many many similar complaints about these people.
AVOID AVOID AVOID
NB I had to tick the 'below £250' boxes below as there was no free option - this firm's fees are paid for by Birmingham Midshires - another reason why they just don't care about you.