Steve L
Very poor and disorganised firm
The individual conveyancers we have dealt with at this firm have good and responsive, and we have some sympathy with them as individuals. However, the firm itself which was recommended by our Estate Agent, is a massive disappointment. They have elected to change systems at what we would consider a reasonably busy period for them; this has clearly not gone well, we assume due to lack of planning, resource or expertise. Therefore, ourselves and our chain, as well as a myriad of other customers are left in limbo, especially given resource diverted to train staff as well as fix system cutover issues. We appreciate staff have to work in the environment they are put in by a firm but the responses to final queries were provided twelve days ago, but we are no nearer the production of the reports and contracts to enable signature and setting of dates (along no doubt with many customers). A real nil point firm and one to avoid, with hindsight we should have chosen our own firm rather than rely on an unreliable agent’s recommendation. Caveat emptor! (it was via IAMPROPERTY) Rated a 2* as the staff are good just a shambolic firm. 5 days on and we have not yet seen the reports, nor do we have a completion date agreed, nor any communication from the complaints email address. We were verbally told the reports were awaiting sign off, and date was being proposed, but no party has confirmed this to us.
