Northwood Banks & Co Limited

I recently used Northwood Banks Solicitors to purchase a house and had the pleasure of working with Rhys as my solicitor. From start to finish, he was excellent – always quick to respond to my queries and extremely patient, especially in the beginning when I had a lot of questions. He explained everything clearly and in detail, and never once made me feel like I was taking up too much of his time, despite having many other clients to manage. A special mention also goes to Kerisha, his assistant, who was equally helpful and lovely in all her communication. I honestly couldn’t have got through this process without their support. I can’t recommend Northwood Banks highly enough – and Rhys in particular. In fact, I’ve already asked Rhys to handle the sale of my current house in the coming weeks, and I’m confident he’ll guide me through that process just as efficiently and smoothly.

My parents used Northwood Banks in 2008 to prepare wills and powers of attorney. In May 2024, my parents requested return of these documents. Despite numerous emails and written letters together with proof of ID, NB failed to do so. My parents basically gave up. In March 2025 my mum passed away. Over three weeks I left 5 phone messages and 5 emails. None were replied to. Eventually I got through to an associate, who gave me a specific person’s email . He advised me to send all proofs of ID (which NB already had) and death certificate to that email. I received no reply to those emails either. I eventually got a response,,, but only through FaceBook chat after I posted a critical comment to one of NB’s own messages. Clearly this firm is far more concerned about its image than its clients. I was then referred to another person working for NB’s “sister company”, who required me to send all the proofs of ID and death certificate YET AGAIN. Eventually, over one year from my parents initial request, I received my mum’s will and power of attorney. Even then, however, they refused to send my dad’s will plus title deeds until he had paid an £18 release fee. I’m a legal professional who has been practicing for 18 years across a number of jurisdictions. Northwood Banks is the most ineffective firm I have ever had the displeasure to deal with. Their lack of communication in the weeks after my Mum’s passing caused a lot of anxiety and upset as well as causing a delay in the administration of the estate. This firm should be ashamed of itself.

When my great aunt and uncle needed advice, some years ago, the local solicitor came to their house and helped them will. Sadly, she passed away a couple of years ago leaving her estate to her surviving family, all of whom are elderly. Since then we have written, emailed, telephoned and visited their offices and we're still waiting. Their offices are closed and look abandoned, my calls and emails have been ignored, when I raised a complaint I received a form email to say that they'll try to get back to me within 28 days! But they've never returned a call so far! It seems that our 'local solicitor' is now owned by a company a hundred miles away who aren't really interested in helping their clients. The saddest thing is that the money is needed to help pay for support for my aunt's surviving sisters who has Alzheimer's and this company don't seem to care, they've had their money I suppose and that's what they care about.

They were made executors of my mother's will a year ago and have made little to no progress. The legal documents that have been sent out have been littered with errors to the extent of incorrect names on legal documentation. They are refusing to communicate by phone or respond to emails. It is VERY rare for me to write a poor review but I want to help others avoid the difficulties experienced at a difficult time and the disrespectful nature in which they have dealt with my late mother's wishes.