Anonymous
This review was submitted by a verified client of Ridley And Hall Legal Limited.
House sale
The app is a great idea but it wasn’t updated so it wasn’t actually helpful in allowing me to track the progress of my sale. I’m not actually sure how much the solicitor assigned to me actually did because, other than a couple of emails from him, most of the work seemed to be done by Olivia Thawley and Leanne Bridgewater) who were effective once I chased things up.
Solicitors tagged in
this review
Jessica Nugent-Herrett
Thank you for taking the time to leave a review and for sharing your honest feedback. We are pleased to hear that Olivia Thawley and Leanne Bridgewater were effective in helping progress your property sale and that you found them helpful when you needed updates. We appreciate your kind comments about their efforts. We are also grateful for your feedback regarding our case-tracking app and communication throughout the transaction. We understand how important it is for clients to be able to follow progress easily and feel fully informed at every stage of the conveyancing process. We're sorry to hear that the app did not provide the level of visibility you expected and that there were occasions when you felt the need to chase for updates. Client feedback is invaluable in helping us improve our service, and we will ensure your comments are shared with the relevant teams for review. Thank you again for choosing Ridley & Hall Solicitors. We appreciate your feedback and wish you all the best for the future.