Anonymous
This review was submitted by a verified client of Penny Raby & Co.
Great for family matter, not so much for finances
Penny Raby was heavily involved in the childrens proceedings, and as such, we had a good result. Unfortunately, when we moved to the financial proceedings where the majority of the work was undertaken by other team members, I found the service slipped and I had to chase multiple times for any responses or action to be taken. The result of the financial proceedings was less than satisfactory. Overall, I would not use them again.
A representative from Penny Raby & Co responded to this review
Thank you for taking the time to leave your feedback. We are pleased to hear that you were happy with the support Penny provided during the children proceedings and that a positive outcome was achieved in that aspect of your case. We are, however, sorry to learn that you felt our service fell short during the financial proceedings. We understand how frustrating it can be when you feel you have had to chase for updates, and we appreciate you bringing your experience to our attention. Financial remedy proceedings are often complex, and the legal framework and specific circumstances of each case can significantly influence the outcome. While we always strive to achieve our clients' desired results, unfortunately this is not always possible given the facts of the case. We genuinely appreciate your feedback, as it helps us to reflect on and improve the service we provide. We wish you all the very best for the future.