Natalie Clarke
5 Stars without hesitation
I first came across Watkins Solicitors after attending a free SEN event in Poole. At that point, I was completely at my wits' end. I had already secured an EHCP for my son, who has combined ADHD, but I was struggling to understand the next steps and was facing continual challenges with his school over reasonable adjustments. To be honest, the EHCP felt as though it was closing more doors than it was opening. That is where the team at Watkins Solicitors truly stepped in. From the outset, they took the time to understand both my son and our situation. They carefully reviewed and rewrote key sections of his EHCP and guided me through what felt like an overwhelming and often daunting process. As a property lawyer juggling a demanding workload, I appreciated their ability to cut through the complexity, focus on the issues that really mattered, and explain everything in clear, plain English. Throughout the matter, my son remained at the heart of every decision. Emma attended his annual review at very short notice and was a guiding light during a difficult period. I was always kept informed of any staff changes or developments, and every member of the team was calm, approachable, understanding and reassuring. Celine, Dylan and Sophia were instrumental in helping us reach the outcome we desperately needed. Their expertise, determination and attention to detail ultimately secured independent provision for my son in a setting that perfectly matched the recommendations of the educational psychologist. A special mention must go to Sophia, who was simply outstanding. After a stressful summer spent waiting for decisions from the Local Authority, she effectively held my hand through the final stages of the process. She demonstrated not only exceptional legal knowledge, but also genuine empathy and compassion. Most importantly, she never lost sight of the fact that beneath all the paperwork, reports and legal arguments was a child who simply deserved access to the right education. Thanks to the team at Watkins Solicitors, my son has now started at a school that meets his needs, and we have hope and optimism for his future again. I cannot recommend Emma, Celine, Dylan, Sophia and the wider team highly enough. Their professionalism, expertise and unwavering support have made a life-changing difference to our family. 5 stars without hesitation.
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