Jake Turner

Thank you so much for your excellent review Ben! Meeting important deadlines whilst maintaining clear communication and attention to detail throughout is exactly the standard we strive for and we are really pleased to hear that Jake was able to deliver that for you. Dealing with issues promptly and keeping everything on track is no small task and it is wonderful to know it made what could have been a stressful process run so smoothly. We will make sure Jake sees your kind words, he will be absolutely delighted. Thank you for recommending Amity Law and please do not hesitate to get in touch should you need us again in the future!

Jake Turner

26/05/2026

Hi Mandi Thank you for your review. I did ask for clarification on how my absence affected matters when you raised this point; given I had paid a locum to cover in my absence, and no other clients mentioned this. You did not respond to this point at the time. Regarding the completion statement, as you were porting for a reduced balance, I had asked the Lender for clarification on the early repayment charge before finalising the statement. Rest assured, you would have received a completion statement prior to completion. In relation to the communication, I'm sorry this was your experience. I did try to explain over the telephone that emailing post 17:00 with a request for action or a response that evening is only going to led to frustration on both sides and to avoid stipulating your own deadlines in correspondence as this not how correspondence is dealt with. I went above and beyond to ensure your emails were responded to within 24 hours and more than often within a few hours. I appreciate it can be frustrating for clients when their timescales are not met, however it's not always practical for us to advise on every point preventing exchange or completion where these delays are with other solicitors in the chain, as we do not have full transparency over their file. I did explain the position with the information we had at any given time. The timeframe given was only in reference to the national average to evidence that given your transaction completed within this timeframe, there was no 'delay'. As explained over the telephone, having helped thousands of clients move, we are aware of what points do, or do not, typically cause delays. Your property was subject to two restrictions, one in favour of a management company, and the buyer's solicitor was still undertaking their source of funds checks very close to the exchange and completion, another point we discussed over the telephone at the time. As you have highlighted, there are many moving parts in the chain (however small) and often points outside of our control. There is significant correspondence on both of your files, which is self-explanatory. I fear expectation management was destined to fail given the reluctance to acknowledge the average timeframe and your request for responses outside of typical working hours and self-imposed deadlines. I can only apologise your experience was not as expected and I wish you all the best with your future experiences.

Thank you, Steven, for your feedback. We’re delighted to hear that Jake provided clear, easy-to-understand explanations throughout your house sale and helped make the process much easier for you. Your kind comments are greatly appreciated.

Thank you, Patrick, for your feedback. We’re pleased to hear the team kept you well updated, responded promptly, and were easy to deal with throughout the process.

Thank you for your high recommendation! We are delighted to hear that Jake was able to resolve those complicated lease issues and provide the clear communication you needed. It is great to know that Jake’s expertise made such a difference, especially where others had struggled. We will be sure to pass your kind words on to him.

Thank you for your kind review. I’m delighted to hear you were satisfied with the service and that we were able to help move your purchase from offer to completion in under three months while you were mid-chain. It was a pleasure to handle your matter.

Thank you for your kind review. We're delighted to hear that Jake provided clear, approachable and responsive support throughout your first house purchase. Congratulations on your new home, and thank you for recommending our services.