Daniel Matthew Herd
Okay service
Napthens were recommended to me by a colleague which is as good as anything when selecting a conveyancer. Everyone I spoke to individually was perfectly friendly and collaborative, I can't fault any individual on that front... however... Not particularly impressed by the service. Communication was very lacking. Hard to get a call back. Solicitor didn't feel like she was working on my side, merely trying to complete the case as quickly as possible and ultimately allowed the simple act of what should have been a relatively straight-forward no-chain house sale drag on for nearly 7 months. There seemed to be significant games of "whispers" happening which meant that information I gave to Napthens didn't make it in one piece to the buyer, and vice versa, which led to multiple serious complications by the end of the sale. So much so that I did much of the legwork via my estate agent, and even directly with the buyer. I also personally had to resolve a query over the freehold because Napthens didn't spend any time trying to resolve it, at the cost of multiple hours of my own time, which as a self-employed person, I didn't really have, but had no choice. In the end, I was forced into a corner through a combination of my buyer being extremely stubborn and my solicitor not fighting my corner which led me to having to accept a simultaneous exchange & completion despite my assertion that that was categorically unacceptable to my circumstances. At the end of the day I was left with the decision to either go back to market, or just roll over and accept a huge risk.
Legal experts tagged in
this review
