
Mark
Collected on:
Overpriced
Simple tasks, extortionate prices. They take advantage of non legal trained customers thinking that they don’t have a clue.
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Collaboration is at the heart of what we do. Our people and the relationships we build make us unique. Gaining a deep understanding of who you are, the challenges you face and what you want to achieve allows our experts to add value. We drive solutions to get you there, delivering excellence and ensuring success. Don’t just take our word for it: our clients, colleagues and communities feel it too. We will help navigate your journey through business and life. With Napthens, together is better. Read more...
Limited data.
Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.
This score has been calculated using up to the last 300 reviews left by clients of Napthens LLP on ReviewSolicitors.
As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Napthens LLP. These questions include:
We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Napthens LLP and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.
You can use this data to see how Napthens LLP performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.
As part of our review questionnaire we ask the question:
"Would you recommend this firm to somebody else?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Napthens LLP and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.
You can use this data to see how Napthens LLP compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.
As part of our review questionnaire we ask the question:
"Were you satisfied with the outcome of your case?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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The rankings below show the areas of expertise that Napthens LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.
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Nationally
Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.
Client Reviews
Mark
Collected on:
Simple tasks, extortionate prices. They take advantage of non legal trained customers thinking that they don’t have a clue.
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Lucretia
Collected on:
This review is for a different branch.
Title: A Devastating Experience with Napthens Solicitors – No Accountability, No Justice
Negative Rating!!!!
I turned to Napthens Solicitors for legal support—what I received was negligence, conflict of interest, ignored instructions, and unauthorized billing. My experience spanned over a year and culminated in Napthens withdrawing from my case after causing significant damage.
They shared my late husband’s death certificate with opposing counsel without informing me.
They missed key deadlines, failed to enforce settlement terms, and let critical agreements lapse—all while charging me.
When I raised a conflict of interest, they refused to reassign my solicitor, dismissed my complaint, and billed me for complaining.
I had a £0 balance when I formally objected, yet they continued to act without consent and added new charges before withdrawing.
I was left to file my own strike-out application because they neglected to challenge a baseless claim.
All of this occurred without regulatory intervention—the SRA and Legal Ombudsman have yet to act, despite being made fully aware.
After 20 documented examples of misconduct (all posted publicly here: https://x.com/MY_Property_UK/status/1923493082579730790), I’ve paid the price in time, money, health, and trust—and no one has been held accountable.
I do not recommend Napthens to anyone seeking competent, ethical, or client-centered legal representation.
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Lucretia
Collected on:
This review is for a different branch.
Title: A Devastating Experience with Napthens Solicitors – No Accountability, No Justice
Negative Rating!!!!
I turned to Napthens Solicitors for legal support—what I received was negligence, conflict of interest, ignored instructions, and unauthorized billing. My experience spanned over a year and culminated in Napthens withdrawing from my case after causing significant damage.
They shared my late husband’s death certificate with opposing counsel without informing me.
They missed key deadlines, failed to enforce settlement terms, and let critical agreements lapse—all while charging me.
When I raised a conflict of interest, they refused to reassign my solicitor, dismissed my complaint, and billed me for complaining.
I had a £0 balance when I formally objected, yet they continued to act without consent and added new charges before withdrawing.
I was left to file my own strike-out application because they neglected to challenge a baseless claim.
All of this occurred without regulatory intervention—the SRA and Legal Ombudsman have yet to act, despite being made fully aware.
After 20 documented examples of misconduct (all posted publicly here: https://x.com/MY_Property_UK/status/1923493082579730790), I’ve paid the price in time, money, health, and trust—and no one has been held accountable.
I do not recommend Napthens to anyone seeking competent, ethical, or client-centered legal representation.
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SANDRA
Collected on:
This review is for a different branch.
I have had dealings for numerous matters for over fifteen years with Napthans, and for my latest dealings used the southport arm to the buisness with good success.
The team were attentive,and kept me up to speed on all matters,with a positive outcome once again for myself.
I will be using them again soon to update my will.
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Lucretia
Collected on:
A Devastating Experience — No Accountability, No Transparency
Negative Rating!
My experience with Napthens LLP was deeply distressing. I turned to them for legal support and instead faced:
– Unauthorized actions, including sharing sensitive personal documents without my consent
– Ignored instructions, even after I explicitly withdrew authorization
– A conflict of interest, which they refused to address or reassign
– Billing for unrequested work, including charges for submitting a complaint
After raising these concerns formally, I was left to file key legal documents myself when Napthens failed to act. The firm then withdrew from my case, leaving significant damage behind.
I submitted a complaint to the Solicitors Regulation Authority (SRA), who declined to take action but did not exonerate the firm. This matter has now been with the Legal Ombudsman for over 450 days without resolution — a delay that Napthens appears to use to downplay any accountability.
I posted a verified review of this experience elsewhere, which Napthens responded to publicly — ignoring every key issue — and the platform temporarily removed my review after their response. That alone says a great deal.
If you’re considering using Napthens for legal services, document every interaction, ask hard questions, and be aware of your rights. Based on my experience, I cannot recommend this firm to anyone seeking competent, ethical, or client-focused legal support.
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Patrick
Collected on:
Couldnt fault the service that was provided to be on my recent sale and purchase , a special thanks to Sophia and Sara who guided me though the process and were responsive and helpful throughout .
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Demi
Collected on:
Used Napthens recently for conveyancing to support a house sale and a house purchase. This would be the third time of utilising them and the service gets better each time. The process was very slick, I was regularly updated and overall communication was excellent. Wouldn’t hesitate to use them again or recommend to others.
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Katy
Collected on:
They made very little progress with my case and it cost me a considerable amount of money. I ended up contacting the legal ombudsman as I felt the costs did not reflect a fair outcome.
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Nick
Collected on:
Napthens have been great from start to finish, their mobile app makes the conveyancing process very easy. Communication and update's are fantastic, we moved sooner than we ever thought possible, this would not have happened had we used a different solicitor. Rob and Alex and both been great, highly recommended.
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We are an award-winning independent law firm delivering the legal solutions you need to help navigate your journey through business and life. Our 25 partners and 300+ colleagues operate from offices in Preston, Liverpool, Blackburn, Kendal, Lytham and Southport. Collaboration and trust sit at the heart of everything we do; whether working with clients, colleagues, or with the wider community. As your trusted advisers across a wide range of legal specialisms, we add value to the lives of people and businesses, delivering excellence and ensuring success. With Napthens, together is better.