Mark
Collected on:
Overpriced
Simple tasks, extortionate prices. They take advantage of non legal trained customers thinking that they don’t have a clue.
Was this review helpful?
Napthens LLP
01772888444
Collaboration is at the heart of what we do. Our people and the relationships we build make us unique. Gaining a deep understanding of who you are, the challenges you face and what you want to achieve allows our experts to add value. We drive solutions to get you there, delivering excellence and ensuring success. Don’t just take our word for it: our clients, colleagues and communities feel it too. We will help navigate your journey through business and life. With Napthens, together is better. Read more...
- Address
- PR1 3JD
- 01772888444
- www.napthens.co.uk
View map
Accreditations
Other locations
Other locations
How Napthens LLP Compares
Value for money
Limited data.
Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.
This score has been calculated using up to the last 300 reviews left by clients of Napthens LLP on ReviewSolicitors.
As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Napthens LLP. These questions include:
- Value for money (a rating of 1-5)
- How much were you initially quoted or how much did you expect to pay?
- Approximately how much did you end up spending for the legal services provided (ignoring disbursements and court fees)
- Did you think this was underpriced, overpriced or about right?
- Overall experience
We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.
If you would like to read more about how we work with our review data please see our Transparency section.
Read moreless...
Would recommend to
friends and family
ReviewSolicitors uses our community data to show you how many clients used Napthens LLP and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.
You can use this data to see how Napthens LLP performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.
As part of our review questionnaire we ask the question:
"Would you recommend this firm to somebody else?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
Read moreless...
Satisfied with
outcome of matter
ReviewSolicitors uses our community data to show you how many clients used Napthens LLP and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.
You can use this data to see how Napthens LLP compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.
As part of our review questionnaire we ask the question:
"Were you satisfied with the outcome of your case?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
Read moreless...
Rankings by area of expertise
The rankings below show the areas of expertise that Napthens LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.
Locally
Nationally
Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.
Review Sources
Client Reviews
Reviews summary
-
Excellent
-
Very Good
-
Average
-
Poor
-
Awful
Overall experience
- Value For Money
- Communication
- Initial Impressions
- Approachability
- Documentation Accuracy
- Legal knowledge
Lucretia
Collected on:
A Devastating Experience with Napthens Solicitors – No Accountability
This review is for a different branch.
Title: A Devastating Experience with Napthens Solicitors – No Accountability, No Justice
Negative Rating!!!!
I turned to Napthens Solicitors for legal support—what I received was negligence, conflict of interest, ignored instructions, and unauthorized billing. My experience spanned over a year and culminated in Napthens withdrawing from my case after causing significant damage.
They shared my late husband’s death certificate with opposing counsel without informing me.
They missed key deadlines, failed to enforce settlement terms, and let critical agreements lapse—all while charging me.
When I raised a conflict of interest, they refused to reassign my solicitor, dismissed my complaint, and billed me for complaining.
I had a £0 balance when I formally objected, yet they continued to act without consent and added new charges before withdrawing.
I was left to file my own strike-out application because they neglected to challenge a baseless claim.
All of this occurred without regulatory intervention—the SRA and Legal Ombudsman have yet to act, despite being made fully aware.
After 20 documented examples of misconduct (all posted publicly here: https://x.com/MY_Property_UK/status/1923493082579730790), I’ve paid the price in time, money, health, and trust—and no one has been held accountable.
I do not recommend Napthens to anyone seeking competent, ethical, or client-centered legal representation.
Was this review helpful?
Lucretia
Collected on:
A Devastating Experience with Napthens Solicitors – No Accountability
This review is for a different branch.
Title: A Devastating Experience with Napthens Solicitors – No Accountability, No Justice
Negative Rating!!!!
I turned to Napthens Solicitors for legal support—what I received was negligence, conflict of interest, ignored instructions, and unauthorized billing. My experience spanned over a year and culminated in Napthens withdrawing from my case after causing significant damage.
They shared my late husband’s death certificate with opposing counsel without informing me.
They missed key deadlines, failed to enforce settlement terms, and let critical agreements lapse—all while charging me.
When I raised a conflict of interest, they refused to reassign my solicitor, dismissed my complaint, and billed me for complaining.
I had a £0 balance when I formally objected, yet they continued to act without consent and added new charges before withdrawing.
I was left to file my own strike-out application because they neglected to challenge a baseless claim.
All of this occurred without regulatory intervention—the SRA and Legal Ombudsman have yet to act, despite being made fully aware.
After 20 documented examples of misconduct (all posted publicly here: https://x.com/MY_Property_UK/status/1923493082579730790), I’ve paid the price in time, money, health, and trust—and no one has been held accountable.
I do not recommend Napthens to anyone seeking competent, ethical, or client-centered legal representation.
Was this review helpful?
SANDRA
Collected on:
Great Service
This review is for a different branch.
I have had dealings for numerous matters for over fifteen years with Napthans, and for my latest dealings used the southport arm to the buisness with good success.
The team were attentive,and kept me up to speed on all matters,with a positive outcome once again for myself.
I will be using them again soon to update my will.
Was this review helpful?
Reviews collected from
Lucretia
Collected on:
Lucretia
A Devastating Experience — No Accountability, No Transparency
Negative Rating!
My experience with Napthens LLP was deeply distressing. I turned to them for legal support and instead faced:
– Unauthorized actions, including sharing sensitive personal documents without my consent
– Ignored instructions, even after I explicitly withdrew authorization
– A conflict of interest, which they refused to address or reassign
– Billing for unrequested work, including charges for submitting a complaint
After raising these concerns formally, I was left to file key legal documents myself when Napthens failed to act. The firm then withdrew from my case, leaving significant damage behind.
I submitted a complaint to the Solicitors Regulation Authority (SRA), who declined to take action but did not exonerate the firm. This matter has now been with the Legal Ombudsman for over 450 days without resolution — a delay that Napthens appears to use to downplay any accountability.
I posted a verified review of this experience elsewhere, which Napthens responded to publicly — ignoring every key issue — and the platform temporarily removed my review after their response. That alone says a great deal.
If you’re considering using Napthens for legal services, document every interaction, ask hard questions, and be aware of your rights. Based on my experience, I cannot recommend this firm to anyone seeking competent, ethical, or client-focused legal support.
Was this review helpful?
Patrick
Collected on:
Patrick
Couldnt fault the service that was provided to be on my recent sale and purchase , a special thanks to Sophia and Sara who guided me though the process and were responsive and helpful throughout .
Was this review helpful?
Demi
Collected on:
Demi
Used Napthens recently for conveyancing to support a house sale and a house purchase. This would be the third time of utilising them and the service gets better each time. The process was very slick, I was regularly updated and overall communication was excellent. Wouldn’t hesitate to use them again or recommend to others.
Was this review helpful?
Katy
Collected on:
Katy
They made very little progress with my case and it cost me a considerable amount of money. I ended up contacting the legal ombudsman as I felt the costs did not reflect a fair outcome.
Was this review helpful?
Nick
Collected on:
Nick
Napthens have been great from start to finish, their mobile app makes the conveyancing process very easy. Communication and update's are fantastic, we moved sooner than we ever thought possible, this would not have happened had we used a different solicitor. Rob and Alex and both been great, highly recommended.
Was this review helpful?
Napthens LLP are accredited by
About this branch
Description
We are an award-winning independent law firm delivering the legal solutions you need to help navigate your journey through business and life. Our 25 partners and 300+ colleagues operate from offices in Preston, Liverpool, Blackburn, Kendal, Lytham and Southport. Collaboration and trust sit at the heart of everything we do; whether working with clients, colleagues, or with the wider community. As your trusted advisers across a wide range of legal specialisms, we add value to the lives of people and businesses, delivering excellence and ensuring success. With Napthens, together is better.
Regulated by
Legal services
Personal areas of law
-
Clinical Negligence
- Accident and Emergency Claims
- Amputation Negligence Claims
- Anaesthetic Awareness Claims
- Birth Defect and Wrongful Birth Claims
- Birth Injury Claims
- Birth Injury To Mother Claims
- Blood Transfusion Claims
- Bowel Cancer Misdiagnosis Claims
- Breast Cancer Misdiagnosis Claims
- Breast Surgery Compensation Claims
- C. Difficile Claims
- Cancer Misdiagnosis Claims
- Cauda Equina Syndrome Claims
- Cerebral Palsy Claims
- Cervical Cancer Misdiagnosis Claims
- Clinical Negligence
- Cochlear Implant Claims
- Cosmetic Dentistry Claims
- Cosmetic Surgery Claims
- Defective Medical Device Claims
- Dental Negligence Claims
- Erb’s Palsy Compensation Claims
- Eye Surgery Claims
- Failed Sterilisation Claims
- Fatal Medical Negligence Claims and Inquests
- GP Negligence Claims
- Hospital Negligence Claims
- Knee Replacement Claims
- Laser Treatment Claims
- MRSA Claims
- Meningitis Misdiagnosis Claims
- Nerve Injury Claims
- Ophthalmic Negligence Claims
- Oral Cancer Claims
- Orthopaedic Negligence Claims
-
Consumer
- Consumer Disputes
- Consumer Rights
- Dispute resolution - civil mediation
- Litigation - Breach of contract
- Litigation - Insurance disputes
- Litigation - M&A and warranty disputes
- Litigation - Product liability claims
- Litigation - Property litigation claims
- Litigation - Trust and pension issues
- Litigation Law
- Malicious falsehood
- Pre-publication advice
-
Education
- Education
-
Employment
- Agency Staff / Temp Workers
- Constructive/Unfair Dismissal
- Disciplinary Hearings
- Discrimination at Work
- Employee Team Moves
- Employment Contracts
- Equal Pay Disputes
- Family Leave
- Flexible Working
- Gardening Leave
- Harassment/Bullying at Work
- Holiday Pay Issues
- Maternity and Paternity
- Part Time Workers
- Pension Law
- Privacy and Data Protection
- Professional Discipline
- Redundancy
- Restrictive Covenants
- Senior Executives
- Settlement Agreements
- Stress at Work
- TUPE
- Tribunal Claims
- UK Employment Laws
- Unfair Dismissal Claims
- Whistleblower Protection
-
Family Law
- Adoption, Surrogacy, Care and Special Guardianship
- Asset protection and tax mitigation
- Child Arrangements Following Divorce
- Child Law
- Child Relocation After Divorce
- Child contact
- Children
- Children Act proceedings
- Civil Partnership Dissolution
- Civil partnerships
- Cohabitation agreements and disputes
- Cohabitation and Unmarried Relationships
- Collaborative Law
- Divorce After A Brain Or Other Serious Injury
- Domestic Abuse
- Family Mediation
- Family law
- Financial Matters
- Grandparents' Rights
- Inheritance Act claims
- Injunctions
- Matrimonial finance
- Out Of Court Divorce
- Parental responsibility, paternity disputes, surrogacy
- Pension and property advice
- Pre and Post Nuptial Agreements
- Separation Agreement
- Social Services
- Unmarried Couples' Rights
-
Housing & Property
- Anti-social Behaviour
- Boundary Disputes
- Buying at auction
- Declarations of trusts
- Deeds of Gifts
- Deeds of easements, variation, deeds of rectifications
- Dilapidation Claims
- Evicting Squatters and Trespassers
- Exclusivity and lock-out agreements
- Extending your Lease
- Freehold Enfranchisement
- Housing Associations
- Housing Management
- Housing disputes
- Injunctions
- Investment and buy to let properties
- Landlord and Tenant
- Lease Extensions
- Leasehold properties
- Matrimonial transfers
- Neighbour Disputes
- New home purchases and sales
- Option agreements and conditional contracts
- Planning
- Possession and repossession proceedings
- Property Disputes
- Purchase and Sale
- Remortgaging
- Renting and Tenancy Agreements
- Repossessions
- Residential Conveyancing
- Restrictive Covenants, Easements and Wayleaves
- Right of First Refusal
- Right of Way and Rights to Light
- Right to Manage
- Service Charge Disputes
- Service Charge Recovery
- Tenancy Breaches, Injunctions and Forfeiture Claims
- Tenant Eviction
- Transfer of title
- Transfers of equity
- Transfers of parts of land
- Unpaid Rent, Service or Ground Charges
-
Immigration
- Applications for British citizenship
- Asylum applications and appeals
- Citizenship
- EEA Family Permits
- EEA Registration Cards
- EEA Residence Permits
- Human Rights
-
Money & Tax
- Debt and Bankruptcy
- HMRC Tax Investigations and Disputes
- Inheritance Tax
- Insolvency and bankruptcy
- Property Holding Structures
- Tax
- Tax Advisory Services
- Tax Compliance Services
- Trusts
-
Notary
- Notary
-
Personal Injury
- Against The Council
- Benefits Available To Asbestos Victims
- Diffuse Mesothelioma Payment Scheme
- Gym Injury Compensation
- Personal Injury Law
- Welfare Issues After Serious Injury
-
Professional Negligence
- Barristers
- Financial advisors
- IT professionals
- Insurance brokers
- Professional trustees
- Valuers
-
Welfare & Benefits
- Benefits
- Housing
-
Wills, Trusts & Probate
- Disputed Probate
- Disputed Trusts
- Disputed Wills
- Legal Power of Attorney
- Probate
- Trusts
- Wills
Business areas of law
-
Agriculture
- Agricultural land for sale or development
- Buying and selling a farm
- Commercial contracts for farming businesses
- Employment of farm workers
- Equestrian property
- Farm partnerships and corporate structures
- Farming disputes
- Veterinary negligence
-
Banking
- Banking
-
Charities
- Charities
-
Commercial Property
- Commercial Leases
- Commercial mortgages
- Developer disputes
- Development plot sales
- Environmental policy law
- Finance
- Investment purchases and Buy to Let
- Landlord and tenant
- Planning law
- Purchase and Sale Of Commercial Property
- Purchase of development land
- Rights of way issues
- Sales or purchases of shops, factories, warehouses, offices and licensed premises
-
Company & Commercial
- Agency agreements
- Alternative Dispute Resolution (ADR)
- Asset Tracing
- Business structures and joint ventures
- Commercial Law
- Commercial Litigation Matters
- Competition law
- Contractual Disputes
- Corporate Law
- Corporate finance
- Credit Control
- Data Protection
- Debt Recovery
- Employment - business
- Franchising
- Insolvency and Bankruptcy
- Insurance
- Intellectual Property
- Management buyouts
- Merchandising and sponsorship
- Mergers and Acquisitions
- Mis-sold Interest Rate Swap Agreements
- Partnership and LLP law
- Sales and Purchases
- Setting up a business
- Share option schemes
- Shareholder Agreements
- Shareholder and Partnership Disputes
- Slander
- Statutory Demands
- Summary Judgment
- Tax
- Unfair Loan Charges
-
Construction
- Building contracts and professional appointments
- Construction
- Construction and engineering dispute resolution
- Contracts for the supply, installation and maintenance of specialist mechanical and electrical plant
- Crane oversailing and scaffolding licences
- Development agreements
- Development loan facilities
- Due diligence audits for banks and other financial institutions
- Engineering contracts
- Facility maintenance agreements
- Framework agreements
- Guarantees and bonds
- In-house training
- Warranties, third party rights and reliance letters
-
Dispute Resolution
- Mediation
-
Energy & Transport
- Energy
-
IT & Intellectual Property
- Advertising and Marketing Compliance
- Anti-Counterfeiting and Anti-Piracy
- Computer and IT Law
- Confidential Information, Know-How and Trade Secrets
- Copyright
- Dealing with intellectual property infringements
- Design rights and product designs
- Domain Names
- GDPR
- Intellectual Property Litigation and Dispute Resolution
- Patents
- Personality and Image Rights
- Trade Marks and Designs
-
Regulations
- Environment
- Health and Safety
- Licensing