Kelly-jayne Steel

Quick service, sorted difficult issue from prevoius firm

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Kelly-jayne Steel

I found Gilroy Steel Solicitors fantastic with dealing with my late father probate Maloney brilliant and her colleague thanks and excellent with updates and the speed closing off my father will . Regards Craig and Wendy Cooper Jersey Channel Islands

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Kelly-jayne Steel

Having used a number of conveyancing solicitors over the years Gilroy Steel set a new low - the absolute pits..... Messed up paperwork - demanded paperwork (original copies) which I had already sent by registered post then requested it again. On the rare occasion (only twice) that I have ever managed to speak with them they provided inaccurate and wrong information and advice delaying the process by weeks. They NEVER return a call and are NEVER available to speak to. You can call every day and will be given an assurance that they will call you back. Nobody ever does - this will go on for weeks They will not respond to e-mails - including those with attached documents required by the lender to progress completion. I have a number of e-mails sent from September 7th to date - none of which have ever been responded to. They will not acknowledge complaints and this includes requests for their official Complaints Handling Policy and Procedure. Your Case Handler is unlikely to be a qualified Solicitor or Conveyancing Lawyer - I have repeatedly asked for the qualifications of the Case Handlers, as they are not registered on the regulatory body website - so outside of Kelly Steel (who never responds to anything) I have little confidence in who else is professionally qualified and working on equity release (nothing about the team or their qualifications on the website) and my experience to date raises concerns. My mortgage broker Fluent Lifetime have also requested information and status updates and are also ignored. Currently - despite sending in documents weeks ago we have zero idea of the status of the case or when it will complete. Every assurance of emails and call backs are untrue - they never happen. This continues week after week after week. I am now very stressed and honestly despairing. Absolutely appalling - you have been warned.

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Kelly-jayne Steel

The only reason we used this firm is because using them came as part of a package when we changed equity release lender. The firm was absolutely useless. We were told a certain person would be our case handler but we never heard from her. We gave them written authority to contact our existing lender for settlement figures but they never used it. The firm LIED about when they had sent out documents to us. We had one phone call from them where the girl couldn't remember why she phoned. They got the amount of money coming to us wrong and then blamed someone else. No correspondence from them after completion except an excuse for the wrong amount. Finally, when I asked for the email address of their M.D Kelly-Jayne Steel, they stopped replying.

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Kelly-jayne Steel