Lyndsey
Poor experience with Emerald Law
I used Emerald Law for Mediation. I felt my whole experience was poor from start to end, I was completely over charged for time I didn’t use. Responses from the solicitor took far too long, the process ended up taking even longer due to lock of responses and availability of the solicitor. Solicitor was unable to quickly identity the root cause of the problem, instead spent hours upon hours going over and over the same non relevant issues. Promised their would be improvements for the next meeting and document sent out to use, this didn’t happen. The solicitor was clearly far too busy to take on the case, untimely I was let down. I raised my concerns and asked for a meeting to discuss my poor treatment, this was ignored.
Solicitors tagged in
this review
A representative from Emerald Law Solicitors Ltd responded to this review
Thank you for taking the time to share your feedback. We’re very sorry to hear that you were disappointed with your mediation experience. At Emerald Law, we always aim to provide a professional, transparent, and fair service for everyone involved. Mediation can sometimes be a challenging process, as it relies on the cooperation and availability of all parties, and outcomes cannot be guaranteed. We appreciate that this can feel frustrating, particularly when delays occur due to diary availability or when discussions take longer than anticipated. We are also sorry to hear that you were unhappy with the billing. After reviewing your concerns at the time, we made the decision not to charge you for the outstanding balance as a gesture of goodwill. We value your feedback, as it helps us continue to improve the way we communicate and manage expectations throughout the mediation process. If you would like to discuss this further, we would welcome the opportunity to do so privately. Please feel free to contact our office directly.
