Penelope Baird

Panney has done a great job ever since I was referred to her as my solicitor. She has been my helper, giving me advice, always communicating with me, doing follow ups and always pushing to achieve her goals. If I and children have been accommodated by council and now we are been supportive financially from the council, then I will say it is the hard work of Panney. I'm very grateful, words cannot express my gratitude to you. Thank you very much Panney for your hard work 🙏.

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Penelope Baird

Ania Blacknell

Dear Penny, I hope you are well. I wanted to take a moment to express my deepest gratitude for everything you have done for me and my children throughout this process. I know that securing accommodation for us required an enormous amount of work, time, dedication, and commitment. You spent countless hours preparing and completing applications, gathering evidence, dealing with requests, communicating with Social Services, the Salvation Army, the council, and all the other professionals involved. I truly appreciate the effort that went into every stage of this case. What touched me most was your commitment and support, especially on Friday. Even though it was your day off, you still took the time to help me and remained involved in my case. Together with your colleague, you stayed in contact with me until around 5:30 pm, doing everything possible to ensure that my children and I would not be left homeless. I will never forget that. During one of the most difficult and stressful periods of my life, you were one of the very few people who made me feel that I was not alone. Knowing that someone was fighting for our rights and supporting us gave me strength and hope when I was feeling overwhelmed and frightened about the future. Thanks to your hard work, dedication, and compassion, my children and I now have a safe place to stay. No words can fully express how grateful I am for your support, kindness, patience, and professionalism throughout this process. Please accept my heartfelt thanks for everything you have done for my family. Your efforts have made a real difference in our lives, and I will always be grateful. With sincere appreciation and gratitude, E,R

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Penelope Baird

Jake Cook

Joanne Chidlow

08/09/2026

Thank you for your review. All feedback is greatly appreciated.

I genuinely do not know how to put into words how grateful I am to Penelope Baird for the work she has done for me. When Penelope became involved in my case, I was in an extremely difficult situation. I was with my two minor children, without secure accommodation, under constant pressure and facing complete uncertainty, with a very real risk of being left without a roof over our heads. My dispute with Croydon Council had become so complicated that I was no longer able to manage it on my own. From the very beginning, Penelope gave me something I desperately needed at the time — the feeling that my case was finally in the hands of someone who genuinely understood both the law and how serious the situation was for me and my children. What impressed me most was how involved and accessible she was throughout the entire case. At no point did I feel that I had been forgotten or that my case was simply sitting somewhere in a file. At the most important moments, Penelope contacted me herself, asked for updates, explained what needed to be done next, gave me clear and practical instructions, and responded extremely quickly whenever the situation changed. There were times when circumstances were changing literally by the hour, and knowing that I could contact my solicitor and receive clear, practical legal advice gave me an enormous amount of support and reassurance. Her work with Croydon Council also made a very strong impression on me. She did not limit herself to standard letters or general advice. Penelope carefully analysed the legal position, communicated directly with the Council on my behalf, and took the necessary Public Law action. Everything was done quickly, confidently, consistently and with a very clear legal strategy. Most importantly, the matter was resolved before it reached court. Croydon Council reconsidered its position, the decision was changed in my favour, the Council’s housing duty towards me was reinstated, and my two children and I were provided with interim accommodation. What is particularly important to me is that Penelope never treated my case as just another case number. I genuinely felt that she understood what every decision meant for me and my children. Even after the immediate outcome had been achieved, she took the time to explain in detail where my homelessness case now stood, what Croydon Council was required to do next, and what I could expect over the coming weeks. Penelope combines, in a very rare way, an excellent knowledge of Public Law, speed, determination, precision and genuine human compassion. When someone is under enormous stress and has to challenge decisions made by a large public authority, having a solicitor who truly fights for their interests can make a real difference to both the process and the final outcome. I feel incredibly fortunate that Penelope was the solicitor handling my case. I would recommend her without hesitation to anyone who needs serious legal assistance in Public Law or in a dispute with a local authority. She is exactly the kind of solicitor you want on your side when the situation is urgent and the outcome genuinely matters. Penelope, thank you from the bottom of my heart for everything you have done for me and my children. The result of your work has genuinely changed our situation, and I will never forget it.

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Penelope Baird

Joanne Chidlow

04/09/2026

Thank you for your review. We are happy to have been able to help.

I recently worked with Penelope Baird. From the very first consultation, she demonstrated outstanding professionalism and a clear understanding of my situation. What stood out most was her attention to detail and strategic approach, which helped achieve a positive outcome. I felt genuinely supported throughout what could have been a stressful process. I would not hesitate to recommend Penelope Baird to anyone needing reliable legal help

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Penelope Baird

Joanne Chidlow

14/07/2026

Thank you for your review which is greatly appreciated. We are happy to help.

: I applied to you for help with moving from the hotel to a house, and you followed up on my case and arranged the move for me. The house was very far from my daughter’s school, and she has health conditions. You did not stop there and requested another house closer to my daughter’s school, and thanks to your support, we were moved to a closer place. I am truly grateful to you and thank you from the bottom of my heart for your help and support.

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Penelope Baird

Joanne Chidlow

14/01/2026

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.