Mr Jawad Mahmood

I would strongly advise anyone considering HS Legal for conveyancing to look elsewhere. HS Legal was recommended to us by Conveyancing Index. Following our experience, I have asked Conveyancing Index to review whether they should continue referring clients to this firm. My initial impression of HS Legal was positive because they offer an app which supposedly allows you to track the progress of your transaction. Unfortunately, this proved to be virtually useless. The app was rarely updated and still showed our purchase as only 13% complete when the transaction had already completed and we had collected the keys. If you are relying on the app to keep you informed, don’t. We instructed HS Legal on 19 February 2026 and completed our purchase on 22 May 2026. Whilst the transaction eventually completed, the level of communication throughout was one of the most frustrating customer service experiences I have encountered. Our file was handled by Jawad Mahmood and, despite numerous attempts to make contact over a period of approximately 9 weeks, I was unable to speak to him on a single occasion. The reception staff were always polite and friendly, and I have no criticism of them whatsoever. However, the process became painfully predictable. You would call, explain that you needed to speak to someone on Jawad’s team, be told you would be put through, fail to get through to anyone, and then be assured that the matter would be marked as urgent. If you were lucky, you might receive a response several hours later. More often than not, you were left continuing to chase for an update. Emails frequently went unanswered or received significantly delayed responses, leaving us constantly wondering what was happening with our purchase. To make matters worse, incorrect financial information was repeatedly requested. We were asked to provide a 10% deposit despite only proceeding with a 5% deposit. We were also repeatedly asked for funds despite explanations already having been provided regarding the source of those funds. It often felt as though our file had not been properly reviewed before requests were sent. Buying a home is stressful enough without having to spend weeks chasing your solicitor for basic communication. The legal work may have eventually got us over the line, but the lack of responsiveness, poor communication and repeated errors caused a huge amount of unnecessary stress throughout the process. I would encourage prospective clients to read reviews carefully and pay attention to which area of law they relate to. My experience relates specifically to residential conveyancing. If you value being able to speak to your solicitor, receive timely responses, and have confidence that your case is being actively managed, I would recommend looking elsewhere. Based on my experience, I would not use HS Legal or Jawad Mahmood again.

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Mr Jawad Mahmood

well , the worst solicitor i could have found, to think he is on NatWest panel of solicitors is a joke. I am buying a house and stupidly used the solicitor. It has taken 10 weeks so far no one else in the chain. NEVER answers the emails or calls, EVER! No correspondence whatsoever. Still waiting to hear from them My mortgage offer will expire before the solicitor gets his head out of his back side Avoid at all costs!!!

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Mr Jawad Mahmood

Charged fees which were not entitled to or charged me twice. Do not provide legal advice, case dealt with by non qualified staff not a competent solicitor. No final completion statement provided so no idea what has been paid for. Took 10 months to send application to land registry. I have tried since October 2025 to resolve issues which they either not respond to or provide incoherent response. No response since 5.12.25. Never use this firm again. Gone to Ombudsman and Solicitors Regulation Authority.

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Mr Jawad Mahmood

They provided the cheapest quote for a auction process purchase for a flat via a limited company. It became apparent that the individuals in charge had no experience or clue of dealing with auction processes. They tried to justify this by claiming that the process was 'complicated', but it was not. They simply did not know what they were doing. Amongst other things: - Missed fundamental information in the reports, e.g., did not pick up on, nor provide commentary on the Special Conditions of Sale -something that is standard in auction processes - Did not acknowledge their mistakes - When such mistakes cost up money, we ended up having to 'negotiate' for them to cover some of the additional costs - which they only reluctantly agreed to, without accepting responsibility for the errors. - Documentation that should have been forwarded on, was not - Did not provide accurate completion statements that had been provided by the seller's solicitors, despite having received an updated completion statement prior to completion - Did not care to inform us that we had overpaid the amount due at completion, albeit by a paltry £30. Whether knowingly, or unintentionally, this simply should never happen with solicitors - they should hold themselves to a higher bar of integrity. - Had to be chased repeatedly and on multiple occasions - Whilst acknowledged 'deficiencies' and 'errors' had been made, at no point offered a sincere apology, nor compensation. - Final completion statement prices differed from initial quotation and this had to be pointed out to them. - Overall, too much stress, too much time taken checking everything they were sending across. Complete lack of trust in them.

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Mr Jawad Mahmood

Do you use HS Legal and especially do not use Jawad and his team. I am a first time buyer and he and his team have made this one of the worst experiences of my life. The communication skills of Jawad and his team are none existent, i constantly have to push for information and when i do it is contradicting. The case has been delayed multiple times which could have been delayed with communication and organisation.

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Mr Jawad Mahmood

Hi I have HS Legal Solicitors for my immigration matter. They are helpful and cooperative. The are knowledgeable. I recommend them to all my friends.

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Mr Jawad Mahmood

Y the office in support of my asylum claim, the staffs were helpful and professional and gave me the adequate advice and support in regards to my matter.

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Mr Jawad Mahmood

Excellent service they have complete knowledge of the paper work of leasing and errors of sellers documents. I am impressed with the explanation of process and work they done for me. Big Thanks to Mr Mishra who always look after my paper work gives quick response.

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Mr Jawad Mahmood

Very professional and successful solicitors, they done more than expected. Southampton

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Mr Jawad Mahmood

Amazing job at helping us! Rahaf was thoughtful, efficient, and friendly. The customer service was great. If you are looking for experienced lawyers to assist you in any kind of legal process, I recommend them! 10/10

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Mr Jawad Mahmood

Ms Rahaf Akram Sabha Alghalyoun