HS Legal Solicitors Ltd

Do not trust this office They are very nice to you till you pay them money soon they get payment from you completely change they stop🛑 answering your phone ☎️ when you keep trying to call the office tills you liar after liar with my experience with them it was abig mistake I used them that’s why I’m leaving this review for everyone else to be very careful going to them I don’t recommend this bad service to any one ☝️

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Mr Jawad Mahmood

Very bad never agan with this company I lost 3 buyer due to delay they are very liars i cant bleieve they are a solicitors Please avoid hs legal solicitors

I would strongly advise anyone not to use this firm based on my experience. What should have been a straightforward transfer of equity turned into a 6–7 month ordeal due entirely to their lack of care, organisation, and urgency. This process should have taken 1–4 weeks. There were no negotiations required, no legal advice needed, and all documentation was already in order. Despite this, progress was painfully slow and communication was consistently poor. From the outset, I made it clear that my situation was urgent and sensitive. I was buying the property from my ex-partner, and delays were putting me at genuine risk due to an ongoing history of intimidation and abusive behaviour from her and her family. I explained this several times, yet the firm showed no urgency, no empathy, and no effort to prioritise the matter. Their delays had serious financial consequences. My mortgage term expired during their period of inaction, causing my repayments to double overnight. My ex refused to contribute, leaving me to pay nine months of double mortgage payments entirely on my own. Throughout this time, the firm failed to make any meaningful progress. They also misplaced my paperwork, denied it, and created unnecessary stress, financial loss, and emotional hardship. It became clear they were not capable of handling even a basic transfer of equity. I eventually left the firm and appointed a new solicitor, who completed the entire transfer in 7 days — clearly demonstrating how avoidable these delays were. Despite delivering an incomplete and unacceptable service, the firm still demanded payment. I ultimately paid around 90% of their fees, not because they had earned it, but because after two exhausting years dealing with the property situation, the loss of my father, and nearly losing my mother, I simply had no strength left to challenge them further. In my opinion, this firm fell far below the standards expected of a competent legal practice. If you value your time, money, or mental wellbeing, I would strongly recommend avoiding this firm. Please avoid mr Jawad Mahmood

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Mr Jawad Mahmood

Cash Sale purchase that took almost 3 months,should have been a lot quicker, had to chase HS Legal every step of the way.The whole industry wants a remake,council searches still done manually in 2026 is a absolute joke.No survery cash sale both ways so should have taken 4-5 weeks maximum.

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Mr Jawad Mahmood

I would strongly advise anyone considering HS Legal for conveyancing to look elsewhere. HS Legal was recommended to us by Conveyancing Index. Following our experience, I have asked Conveyancing Index to review whether they should continue referring clients to this firm. My initial impression of HS Legal was positive because they offer an app which supposedly allows you to track the progress of your transaction. Unfortunately, this proved to be virtually useless. The app was rarely updated and still showed our purchase as only 13% complete when the transaction had already completed and we had collected the keys. If you are relying on the app to keep you informed, don’t. We instructed HS Legal on 19 February 2026 and completed our purchase on 22 May 2026. Whilst the transaction eventually completed, the level of communication throughout was one of the most frustrating customer service experiences I have encountered. Our file was handled by Jawad Mahmood and, despite numerous attempts to make contact over a period of approximately 9 weeks, I was unable to speak to him on a single occasion. The reception staff were always polite and friendly, and I have no criticism of them whatsoever. However, the process became painfully predictable. You would call, explain that you needed to speak to someone on Jawad’s team, be told you would be put through, fail to get through to anyone, and then be assured that the matter would be marked as urgent. If you were lucky, you might receive a response several hours later. More often than not, you were left continuing to chase for an update. Emails frequently went unanswered or received significantly delayed responses, leaving us constantly wondering what was happening with our purchase. To make matters worse, incorrect financial information was repeatedly requested. We were asked to provide a 10% deposit despite only proceeding with a 5% deposit. We were also repeatedly asked for funds despite explanations already having been provided regarding the source of those funds. It often felt as though our file had not been properly reviewed before requests were sent. Buying a home is stressful enough without having to spend weeks chasing your solicitor for basic communication. The legal work may have eventually got us over the line, but the lack of responsiveness, poor communication and repeated errors caused a huge amount of unnecessary stress throughout the process. I would encourage prospective clients to read reviews carefully and pay attention to which area of law they relate to. My experience relates specifically to residential conveyancing. If you value being able to speak to your solicitor, receive timely responses, and have confidence that your case is being actively managed, I would recommend looking elsewhere. Based on my experience, I would not use HS Legal or Jawad Mahmood again.

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Mr Jawad Mahmood

Do not trust this office They are very nice to you till you pay them money soon they get payment from you completely change they stop🛑 answering your phone ☎️ when you keep trying to call the office tills you liar after liar with my experience with them it was abig mistake I used them that’s why I’m leaving this review for everyone else to be very careful going to them I don’t recommend this bad service to any one ☝️

Warning ‼️ Warning ‼️ Warning ‼️ I’m very disappointed I don’t recommend dealing with this office as they lack both Legal expert and very basics customer service skills they provide terrible service.My sound warning ‼️ every one thinking of using they services you will find yourself wasting your time and your money very poor customer service-it’s completely futile

AVOID, AVOID, AVOID Our buyer used HS LEGAL and they held up the sale for over 3 weeks due to no replies which cost us thousands. They do not respond to calls and when they do they were quite abrupt, take over two weeks to reply to basic email queries before asking the same queries excepting adding one more query in. I have been through the buying process many times before but this was by far the most painful. please dont make the same mistake and avoid to use this company

Jawad and his team were very professional, thorough, and timely with their communication and conveyance of my 85 year old mom's purchase of a flat. The seller was a company and was very passive and less motivated to push the sale through to it's conclusion. Repeatedly, Jawad and team chased and chased the seller's solicitor to advance the process. I have no reservations in using HS Legal again and recommending others to do the same.

HS Legal Solicitors handled both my house sale and purchase efficiently. Their team provided excellent service, kept me updated throughout, and were always quick to answer any queries. Highly recommended!