Christian
Absolutely Appalling Experience – Avoid Hedleys&Co at All Costs
Hedleys&Co were recommended by our bank, and what followed was easily one of the most frustrating and distressing experiences we’ve ever had. We were assigned Kirsty, who—without exaggeration—has been the worst solicitor I have ever encountered. Unprofessional, disinterested, and unfit to carry the title. From the outset, communication was almost non-existent. Emails were treated like second-class post—if you were lucky to get a response within five days, it was a miracle. We spent weeks chasing updates. Even receiving the welcome pack turned into a saga—we had to drive over an hour to hand-deliver it because we genuinely didn’t trust that they’d received or actioned it. That’s how little faith we had in their processes. Kirsty rarely, if ever, responded to messages through the bank’s conveyancing portal, and when she did, it was after significant delays. There was zero transparency, no initiative, no clarity—just an exhausting slog through what should have been a manageable process. We ended up having to escalate a formal concern to our bank and later submitted a detailed complaint directly to the company partner, laying out a timeline of issues. It was only after this complaint that things started moving, which is both telling and disgraceful. What’s worse? When we visited the office to hand over the contracts—again, physically, just to be sure—Kirsty showed up, didn’t say hello, didn’t acknowledge the inconvenience or the issues, didn’t apologise. She looked utterly disinterested. No ownership, no remorse, no professionalism. A stressful process was made immeasurably worse by Kirsty’s appalling conduct and the firm’s sheer lack of urgency, empathy, or competence. It was a constant battle to get even the most basic communication. This review is not written lightly—it is based entirely on our direct experience. I wouldn’t wish this on anyone, and I sincerely hope our bank stops recommending Hedleys&Co. For anyone considering them: don’t. Save yourself the distress and go elsewhere. This firm is not worth your money, your time, or your peace of mind.
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